|
ADT Security Services, Inc.
561-988-3600
www.adt.com
Business Description
ADT is the world's leading provider of both electronic security services and
fire protection services. ADT's product and services include:
• designing, manufacturing, installing, monitoring and servicing electronic
security systems;
• designing, manufacturing, installing and servicing a broad line of fire
detection, suppression systems, and manufacturing and servicing of fire
extinguishers and related products; and
• providing fully integrated solutions that integrate both electronic
security, fire protection and fire detection systems.
Electronic Security Services
ADT is the world's leading provider of electronic security products
and services and event monitoring, which includes the monitoring of burglar
alarms, fire alarms, medical alert systems, such as our Personal Emergency
Response Systems, and other activities where around-the-clock monitoring and
response are required. We offer regular inspection and maintenance services
to ensure that systems will function properly and can be upgraded as
technology or risk profiles change. We are also a leading supplier of
electronic security solutions to the retail, commercial and industrial
marketplaces, offering anti-theft, video surveillance, access control,
electronic asset protection and security management systems, products and
services. These and other security services are provided principally through
our ADT operating companies.
Electronically monitored security systems are tailored to our customers'
specific needs and involve the installation and use on a customer's premises
of devices designed for intrusion detection and access control, as well as
reaction to various occurrences or conditions, such as movement, fire,
smoke, flooding, environmental conditions, industrial processes and other
hazards. These detection devices are connected to microprocessor-based
control panels, which communicate to a monitoring center (located remotely
from the customer's premises) where alarm and supervisory signals are
received and recorded. In most systems, control panels can identify the
nature of the alarm and the areas within a building where the sensor was
activated. Depending upon the type of service for which the subscriber has
contracted, monitoring center personnel respond to alarms by relaying
appropriate information to the local fire or police departments, notifying
the customer or taking other appropriate action, such as dispatching
employees to the customer's premises. In some instances, the customer may
monitor the system at its own premises or the system may be connected to
local fire or police departments.
Whether systems are monitored by the customer at its premises or connected
to one of our monitoring centers, we usually provide support and maintenance
through service contracts. Systems installed at customers' premises may be
owned by us or by our customer.
We market our electronic security services to commercial and residential
customers through both a direct sales force and an authorized dealer
network, the ADT dealer program. Throughout fiscal 2003, we re-focused our
ADT dealer program, in order to increase the return on investment of
accounts purchased through the program. A separate national accounts sales
force services large commercial customers. We also utilize advertising,
telemarketing and direct mail to market our services.
We provide residential electronic security services primarily in North
America and Europe, with a growing presence in the Asia-Pacific region. Our
commercial customers include financial institutions, industrial and
commercial businesses, federal, state and local governments, defense
installations, and health care and educational facilities. Our customers are
often prompted to purchase security systems by their insurance carriers,
which may offer lower insurance premium rates if a security system is
installed or require that a system be installed as a condition to coverage.
It has been our experience that the majority of commercial and residential
monitoring contracts are renewed after their initial terms. In general,
relocations account for the largest number of residential discontinuances
while business closures comprise the largest single factor impacting
commercial contract attrition.
The security business in North America is highly competitive, with a number
of major firms and some 12,000 smaller regional and local companies.
Similarly, Tyco competes with several national companies and several
thousand regional and local companies in Europe, the Asia-Pacific region,
Latin America and South Africa. Competition is based primarily on price in
relation to quality of service. We believe that the quality of our
electronic security service is higher than that of many of our competitors
and, therefore, our prices may be higher than those charged by our
competitors.
Alarm Monitoring - Category Directory
Security Services - Category Directory
Security Services Companies in the Directory
ADT
Brink's Inc.
Brink's Home Security
Central Security Group
|
|
