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PFSweb, Inc. - Order Fulfillment -
Category
Main Page
972-881-2900
500
North Central Expressway
Plano, TX 75074
www.pfsweb.com
Sales
$282
million
Business Description
PFSweb is a leading provider of outsourcing services. These services include
order management and order fulfillment services, web-site development and
hosting, call center, product kitting and assembly warehousing, credit and
collections, technology solutions and more. Collectively we define this
group of services as Business Process Outsourcing because we offer our
clients infrastructure and technology capabilities that can address an
entire business transaction cycle, from demand generation to product
delivery.
PFSweb serves as the “brand behind the brand” for companies seeking to
increase their supply chain efficiencies. As a business process outsourcer,
we offer scalable and cost-effective solutions for manufacturers,
distributors, retailers and direct marketing organizations. We provide our
clients with seamless and transparent solutions to support their business
strategies, allowing them to focus on their core competencies while we
provide cost effective capabilities for areas of their business that are not
core competencies. Leveraging PFSweb’s technology, expertise and proven
methodology, we enable client organizations to develop and deploy new
products quickly and implement new business strategies or address new
distribution channels rapidly and efficiently through our optimized
solutions. Our clients engage us both as a consulting partner to assist them
in the design of a business solution as well as a virtual and physical
infrastructure partner providing the mission critical operations required to
build and manage that business solution. Together, we not only help our
clients define new ways of doing business, but also provide them the
technology and physical infrastructure necessary to quickly implement this
new business model. We allow our clients to quickly and dramatically change
how they ‘go-to-market.’
Each client has a unique business model and unique strategic objectives that
require highly customized solutions. Clients in a wide array of industries,
from computer products to cosmetics to consumer goods to collectibles, turn
to PFSweb for help in addressing a variety of business issues, such as
customer satisfaction, production capacity requirements, vendor integration,
supply chain compression, cost realignment, international & domestic
transportation management and international expansion, among others. We also
act as a constructive agent of change, providing clients the ability to
alter their current distribution model, establish direct relationships with
end-customers, and reduce the overall time and costs associated with
existing distribution channel strategies. Our clients are seeking solutions
that will provide them with dynamic supply chain and channel marketing
efficiencies, while ultimately delivering a world-class customer service
experience.
Our technology and business infrastructures are adaptable, changeable and
reliable. This flexibility allows us to design custom, variable cost
solutions to fit the business requirements of our client’s strategies. We
earn revenue from two distinct business segments, yet operationally similar
business models:
• First, we earn service fee revenues from charges to process individual
business transactions on our client’s behalf through our technology and
infrastructure capabilities. These business transactions may include the
answering of a phone call or an e-mail, the design and hosting of a client
web-site, the receipt and storage of our client’s inventory, the assembly of
a kit of products to meet our client’s customer’s specifications, the
shipping of products to our client’s customers, the management of a complex
set of electronic data transactions designed to keep our client’s suppliers
and customers accounting records in balance, or the processing of a returned
package. In the service fee revenue business segment, we do not own the
inventory or the resulting accounts receivable, but provide management
services for these client-owned assets.
• Secondly, we earn product revenue through our master distributor
relationship with certain clients. In the product revenue business segment,
we purchase inventory, and upon sale of the product, own the accounts
receivable.
Our capabilities are expansive. To offer the most necessary and resourceful
products to our clients, we are continually developing capabilities to meet
the pressing business issues in the marketplace. Our business objective is
to focus on “Leading the Evolution of Outsourcing.” As our tagline suggests,
we will continue to evolve our service offerings to meet the needs of the
marketplace and the demands of unique client requirements. We are most
successful when we develop a new capability to enable a client to pursue a
new initiative and we are then able to leverage that revolutionary
development across other client or prospect solutions, as it becomes “best
practice” in the marketplace. Our team of experts design and build diverse
solutions for Fortune 1000, Global 2000 and brand name clients around a
flexible core of technology and physical infrastructure that includes:
• Technology collaboration provided by our suite of technology services,
called the Entente Suite(SM), that are e-commerce and collaboration services
that enable buyers and suppliers to fully automate their business
transactions within their supply chain. Entente supports industry standard
collaboration techniques including XML based protocols such as Biztalk and
RosettaNet, real-time application interfaces, text file exchanges via
secured FTP, and traditional electronic data interchange (“EDI”);
• Managed hosting and internet application development services, including
web site design, creation, integration and ongoing maintenance, support and
enhancement of web site;
• Order management, including order processing from any source of entry,
back order processing and future order processing, tracking and tracing,
credit management, electronic payment processing, calculation and collection
of sales tax and VAT, comprehensive freight calculation and email
notification, all with multiple currency and language options;
• Customer Relationship Management (“CRM”), including interactive voice
response (“IVR”) technology and web-enabled customer contact services
through world-class call centers utilizing voice, e-mail, voice over
internet protocol (“VOIP”) and internet chat communications that are fully
integrated with real-time systems and historical data archives to provide
complete customer lifecycle management;
• International fulfillment and distribution services, including warehouse
management, inventory management, inventory postponement, product
warehousing, order picking and packing, transportation management and
reverse logistics;
• Kitting and assembly services, including light assembly, procurement
services, Supplier Relationship Management, specialized kitting, and
supplier consigned inventory hub in PFSweb’s distribution facilities or
co-located in other facilities;
• Information management, including real-time data interfaces, data exchange
services and data mining;
• Financial services, including secure on-line credit card processing
related services, fraud protection, invoicing, credit management and
collection, and working capital solutions; and
• Professional consulting services, including a consultative team of experts
that customize solutions to each client and continuously seek out ways to
increase efficiencies and produce benefits for the client.
We are headquartered in Plano, Texas where our executive and administrative
offices are located as well as our primary technology laboratories and
hosting facilities. We operate state-of-the-art call centers from our U.S.
facilities located in Plano, Texas, and Memphis, Tennessee, and from our
international facility located in Liege, Belgium. We have approximately one
million square feet of warehouse space located across our facilities in
Memphis, Toronto and Liege allowing us to provide global distribution
solutions. These distribution facilities are highly automated and contain
state of the art material handling and communications equipment. We provide
solutions to clients that are often regarded as market leaders in a variety
of different industries. Those industries include technology manufacturing,
telecommunications, computer consumables, direct marketing, apparel,
retailing, collectibles, consumer goods, personal care/cosmetics,
pharmaceuticals and consumer electronics, among others.
Ticker
PFSW
SIC Code
7389
- Services-Business Services, NEC
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