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Accenture Ltd. - IT Services
- Main Page
(312)
693.0161
161
North Clark Street
Chicago, IL 60601
www.accenture.com
Sales
$13.4
billion
Business Description
Accenture Ltd. is one of the world’s leading management consulting, technology
services and outsourcing organizations. We had approximately $11.82 billion
of revenues before reimbursements for fiscal 2003. As of August 31, 2003, we
had more than 83,000 employees based in over 110 offices in 48 countries
delivering to our clients a wide range of management consulting, technology
and outsourcing services and solutions. We operate globally with one common
brand and business model designed to enable us to serve our clients on a
consistent basis around the world. We work with clients of all sizes and
have extensive relationships with the world’s leading companies and
governments.
Our leading position results from the fact that we are one of the largest
management consulting, technology services and outsourcing companies in the
world in terms of number of employees, industries served and revenues. Based
on our knowledge of our business and the business of our competitors, we
believe that few other organizations provide as broad a range of management
consulting, technology services and outsourcing solutions to as many
industries in as many geographic markets as we do.
Our business consists of using our industry and business-process knowledge,
our service offering expertise and our insight into and access to existing
and emerging technologies to identify new business and technology trends and
formulate and implement solutions for clients under demanding time
constraints. We help clients identify and enter new markets, increase
revenues in existing markets, improve operational performance and deliver
their products and services more effectively and efficiently.
Management Consulting, Technology and Outsourcing Services and Solutions
Our business is structured around five operating groups, which together
comprise 18 industry groups serving clients in every major industry. Our
industry focus gives us an understanding of industry evolution, business
issues and applicable technologies, enabling us to deliver innovative
solutions tailored to each client or, as appropriate, more-standardized
capabilities that we offer to multiple clients.
Our capability groups, business process outsourcing (“BPO”) businesses and
technology businesses are the innovation engines through which we develop
our knowledge capital; build world-class skills and capabilities; and
create, acquire and manage key assets central to our delivery of solutions
to our clients.
Our two capability groups, Business Consulting and Technology & Outsourcing,
develop and deliver a full spectrum of services and solutions that address
business opportunities and challenges common across industries. The subject
matter experts within our capability groups support the industry experts
working within our operating groups. Our Technology & Outsourcing capability
group also manages our alliances with technology companies and oversees our
intellectual property program.
Our BPO businesses provide function-specific and/or industry-specific
business services to multiple clients on an outsourced basis through
standard operating models. Our technology businesses provide specialized
technology and infrastructure capabilities focused on particular technology
platforms, such as Microsoft Windows and .NET, as well as technology
infrastructures designed from Accenture-owned-and-operated capabilities.
Client engagement teams typically consist of industry experts, capability
specialists and professionals with local market knowledge. Our client teams
are complemented by professionals in our delivery centers, who capture
replicable components of methodologies and technologies to create client
solutions quickly, predictably and cost-effectively.
Capability Groups
Our two capability groups, Business Consulting and Technology & Outsourcing,
develop and deliver a full spectrum of services and solutions that address
business opportunities and challenges common across industries. The
professionals dedicated full-time to our capability groups help develop
knowledge and assets for clients across all of the industries we serve.
Business Consulting Capability Group
Our Business Consulting capability group comprises five service lines and
two solution units. The five Business Consulting service lines are Customer
Relationship Management, Finance & Performance Management, Human
Performance, Strategy & Business Architecture and Supply Chain Management.
Our two Business Consulting solution units are Accenture Customer Contact
Solutions and Accenture Procurement Solutions; these solution units are
responsible for creating, managing and growing certain BPO capabilities
before they reach the mature stage of development in terms of client base,
opportunities, and sales and execution capability.
• Customer Relationship Management. The professionals in our Customer
Relationship Management service line help companies acquire, develop and
retain more profitable customer relationships. We offer a full range of
innovative capabilities that address every aspect of customer relationship
management, including marketing, direct sales, customer service and field
support. These capabilities include rigorous approaches to improving the
return on marketing investment, methods for building insight into customers’
purchase habits and service preferences, tailoring offers and service
treatment based on that insight, and unique methods of optimizing the
quality, cost and revenue impact of sales and service operations. Together
with our alliance partners, we bring these skills to our clients to help
them increase the value of their customer relationships and enhance the
economic value of their brands.
• Finance & Performance Management. The professionals in our Finance &
Performance Management service line work with our clients’ finance and
business unit executives to develop financial transaction processing, risk
management and business performance reporting capabilities. Among the
services we provide are strategic consulting with regard to the design and
structure of the finance function, particularly acquisition and post-merger
integration, the establishment of shared service centers, and the
configuration of enterprise resource planning platforms for streamlining
transaction processing. Our professionals, who often leverage the resources
of our Accenture Finance Solutions BPO business, work with finance
executives to develop and implement solutions that help them align their
companies’ investments with their business objectives and establish security
relating to the exchange of information to reporting institutions. Our
finance capability services also address pricing and yield management,
billing, credit risk and collection effectiveness, lending and debt
recovery. Our performance management services address shareholder value
targeting, scorecard and performance metrics development, and performance
reporting solutions.
• Human Performance. The professionals in our Human Performance service line
work with clients to solve human performance issues that are crucial to
operational success, including recruiting and motivating key employees and
management. Our integrated approach provides human resources, knowledge
management, and learning and performance management solutions that increase
the efficiency and effectiveness of our clients’ employees and operations,
while reducing recruiting and training costs. Professionals in our Human
Performance service line, who often work closely with professionals in our
Accenture Learning and Accenture HR Services BPO businesses, help companies
and governments reduce employees’ time to competency, increase knowledge
retention, lower the costs of administering complex training content, and
manage multiple learning delivery vehicles and vendors.
• Strategy & Business Architecture. The professionals in our Strategy &
Business Architecture service line work with individuals at the highest
levels of our clients’ organizations to help them strike the right balance
between delivering current earnings and investing for the future. Our
Strategy & Business Architecture professionals deliver independent,
fact-based analyses that identify value-led strategies and solutions in
shareholder value analysis, mergers and acquisitions, alliances and
partnerships, corporate governance, marketing strategy, the strategic use of
technology, optimization of information technology investments, and
transformational programs where information technology is a significant
component. In addition, our professionals analyze current and emerging
market trends to help clients identify new business opportunities.
• Supply Chain Management. The professionals in our Supply Chain Management
service line help clients across a broad range of industries to plan and
implement innovative operating models that support strategies to enhance
revenues, reduce costs, increase asset productivity and improve customer
service. Our professionals combine their skills and leading-edge approaches
to sourcing and procurement, supply chain planning, manufacturing and
design, fulfillment and new solutions — such as supply chain and
outsourcing, service parts management, radio frequency identification (RFID)
technologies and supply chain education — to help our clients improve their
operational performance.
• Accenture Customer Contact Solutions. The professionals in our Accenture
Customer Contact Solutions solution unit deliver an end-to-end customer
relationship management solution that uses advanced technologies and
business process innovations to help clients revitalize sales and service
capabilities. We help clients increase revenues while reducing the cost of
sales and service by targeting five critical dimensions of customer
interaction: executing marketing and customer strategy; building and
integrating deep customer-insight capabilities; transforming customer
contact and self-service capabilities; implementing high-performance
operating models; and leveraging global labor sourcing strategies.
• Accenture Procurement Solutions. The professionals in our Accenture
Procurement Solutions solution unit provide a comprehensive range of
procurement services that are tightly integrated with Accenture consulting
capabilities. We help clients quickly realize significant cost savings,
effectively control expenditures and make better business decisions via
improved management visibility and accountability. Our solutions include
strategic sourcing, procurement effectiveness, compliance and electronic
procurement solutions.
Technology & Outsourcing Capability Group
Our Technology & Outsourcing capability group comprises four service lines:
Technology & Research, Global Business Solutions, Global Technology
Solutions, and Outsourcing & Infrastructure Delivery. The group also manages
our alliances with technology companies and oversees our intellectual
property program.
The four Technology & Outsourcing service lines are responsible for
developing and delivering our full suite of technology and outsourcing
capabilities. Client engagements typically incorporate professionals from
several or all of these service lines, with the specific resources being
used at a given time dependent on the requirements of the specific phase of
each project.
• Technology & Research. Our Technology & Research service line comprises
two main components, one focusing on designing, building and deploying
complex technology solutions for clients; and the other focusing on
technology research and development. Professionals in the former provide
specialized capabilities that focus on particular technology platforms, such
as Microsoft.NET and J2EE, as well as on supporting technology
architectures. This group has expertise and capabilities in a wide range of
areas, including infrastructure planning and transformation; security;
operations management; network management; and mobility and messaging. These
professionals also maintain and enhance Accenture’s methods, tools and
architectures for building technology-based solutions in an efficient,
predictable and cost-effective manner. The Technology & Research service
line also includes Accenture Technology Labs, a dedicated technology
research and development organization that identifies and develops new
technologies that we believe will be drivers of our clients’ growth and will
enable clients to be first to market with a unique capability or service
offering.
• Global Business Solutions. Professionals in our Global Business Solutions
service line design, build and deploy complex industry-specific, reusable
and scalable solutions that typically integrate business processes,
technology and human-performance components. The group leads all of our
packaged development efforts around applications suites such as SAP,
PeopleSoft, Siebel and Oracle, among others. Our Global Business Solutions
professionals have expertise and capabilities in a wide range of areas,
including enterprise resource planning, enterprise integration, data
warehousing and pre-packaged business solution delivery.
• Global Technology Solutions. Our Global Technology Solutions service line
comprises specialists who build, deploy and maintain technology-based
solutions, focusing on application development, systems administration work
and software maintenance. Working in concert with the other service lines
within Accenture, Global Technology Solutions professionals apply a
systematic approach to solutions delivery that capitalizes on proven
repeatable processes, methods, tools and architectures. They also possess
deep expertise on a range of hardware and software technologies. The Global
Technology Solutions service line includes Avanade, Inc., our technology
business that focuses on large-scale technology integration based on
Microsoft’s enterprise platform. Combining Microsoft’s understanding of
operating platforms and technologies with our experience in delivering
solutions to our clients, Avanade, Inc. capitalizes on the advanced
capabilities of the Microsoft Windows and .NET platforms to build
customized, scalable solutions for complex electronic business and
enterprise infrastructures.
• Outsourcing & Infrastructure Delivery. Professionals in our Outsourcing
and Infrastructure Delivery service line provide full-service outsourcing
solutions, from technology infrastructure to applications and business
process outsourcing. Services offered include communications; technical
support; desktop management and mobility; messaging and collaboration;
hosting; applications development and management; and delivery services for
both customized and industrialized business process outsourcing solutions.
Operating Groups
Communications & High Tech
We are a leading provider of management consulting, technology, BPO and
new-business development services and solutions to the communications, high
technology, media and entertainment industries. We help our clients achieve
the results made possible by the convergence of computing, content and
communications. Examples of our services and solutions include the
application of mobile technology, advanced communications network
optimization, broadband and Internet protocol solutions as well as systems
integration, customer care and workforce transformation services. In support
of these services, we have developed an array of assets, methodologies and
research facilities to demonstrate how new technologies can be applied in
new and innovative ways to enhance our clients’ business performance.
Our Communications & High Tech operating group comprises the following
industry groups:
• Communications. Our Communications industry group serves many of the
world’s leading wireline, wireless, cable and satellite communications
companies. We provide a wide range of services designed to help our
communications clients increase margins, improve asset utilization, improve
customer retention, increase revenues, reduce overall costs and accelerate
sales cycles.
• Electronics & High Tech. Our Electronics & High Tech industry group serves
the aerospace, defense, consumer electronics, software, semiconductor, high
technology manufacturing and network equipment industries. This industry
group provides services in areas such as electronic commerce and strategy,
enterprise resource management, customer relationship management and supply
chain management.
• Media & Entertainment. Our Media & Entertainment industry group serves
entertainment (television, music and movie), print and publishing companies.
Professionals in this industry group provide a wide array of services,
including digital content solutions designed to help companies effectively
manage and distribute content across numerous media channels.
Financial Services
Our Financial Services operating group focuses on the opportunities created
by our clients’ need to adapt to changing market conditions, including
increased cost pressures, industry consolidation, regulatory changes, the
creation of common industry standards and protocols, and the move to a more
seamless and interconnected industry model. We help clients meet these
challenges through a variety of services and solutions, including
outsourcing strategies to increase cost efficiency and transform businesses,
and customer-relationship-management initiatives that enable them to acquire
new customers, retain profitable customers and improve their cross-selling
capabilities.
Our Financial Services operating group comprises the following industry
groups:
• Banking. Our Banking industry group works with traditional retail and
commercial banks, diversified financial enterprises and a variety of niche
players and innovators. We help these organizations develop and execute
strategies to target, acquire and retain customers more effectively, expand
product and service offerings, comply with new regulatory initiatives, and
leverage new technologies and distribution channels.
• Capital Markets. As the reinvention of the securities industry continues,
our Capital Markets industry group helps investment banks, broker/dealers,
asset management firms, depositories, clearing organizations and exchanges
improve operational efficiency and transform their businesses to remain
competitive.
• Insurance. Our Insurance industry group helps property and casualty
insurers, life insurers, reinsurance firms and insurance brokers improve
business processes, develop Internet insurance businesses and improve the
quality and consistency of risk selection decisions. Our Insurance industry
group has also developed a claims management capability that enables
insurers to provide better customer service while optimizing claims costs.
And, through Solutions Assurance Vie (“S.A.V.”), one of Accenture’s BPO
businesses, we provide a variety of outsourced solutions to help insurers
improve working capital and cash flow, deliver permanent cost savings and
enhance long-term growth.
Products
Our Products operating group comprises the following industry groups:
Automotive, Health Services, Industrial Equipment, Pharmaceuticals & Medical
Products, Retail & Consumer, and Transportation & Travel Services.
• Automotive. Our Automotive industry group works with auto manufacturers,
suppliers, dealers, retailers and service providers. Professionals in this
industry group help clients develop and implement solutions focused on
customer service and retention, channel strategy and management, branding,
buyer-driven business models, cost reduction, customer relationship
management and integrated supplier partnerships.
• Health Services. Our Health Services industry group serves integrated
health care providers, health insurers, managed care organizations, biotech
and life sciences companies and policy-making authorities. We are helping
our clients in the health plan and health insurance areas in North America
accelerate their businesses by connecting consumers, physicians and other
stakeholders through electronic commerce. In Europe, we are helping create
new connections between governments, physicians and insurers.
• Industrial Equipment. Our Industrial Equipment industry group serves the
industrial and electrical equipment, construction, consumer durable and
heavy equipment industries. We help our clients increase operating and
supply chain efficiency by improving processes and leveraging technology. We
also work with clients to generate value from strategic mergers and
acquisitions. Our Industrial Equipment industry group also develops and
deploys innovative solutions in the areas of channel management,
collaborative product design, remote field maintenance, enterprise
application integration and outsourcing.
• Pharmaceuticals & Medical Products. Our Pharmaceuticals & Medical Products
industry group serves pharmaceuticals, biotechnology, medical products and
other industry-related companies. With knowledge in discovery, development,
manufacturing, supply chain, and sales and marketing issues, we help
companies identify and exploit opportunities for value creation, such as
reducing the time required to develop and deliver new drugs to market
through process improvements and implementation of technology. Our
Pharmaceuticals & Medical Products industry group also helps clients
integrate new discovery technologies, realize the potential of genomics and
biotechnology, become more patient-centric and create new business models
that deliver medical breakthroughs more rapidly.
• Retail & Consumer. Our Retail & Consumer industry group serves a wide
spectrum of retailers and consumer goods companies, including supermarkets,
specialty premium retailers and large mass- merchandise discounters, as well
as food, beverage, tobacco, household products, cosmetics and apparel
companies. This industry group adds value to companies through innovative
service offerings that address, among other things, new ways of reaching the
retail trade and consumers through precision consumer marketing, maximizing
brand synergies and cost reductions in mergers and acquisitions, improving
supply chain efficiencies through collaborative commerce business models,
and enhancing the efficiency of their internal operations.
• Transportation & Travel Services. Our Transportation & Travel Services
industry group serves companies in the airline, freight transportation,
third-party logistics, hospitality, gaming, car rental, passenger rail and
travel distribution industries. We help clients develop and implement
strategies and solutions to improve customer relationship management
capabilities, operate more-efficient networks, integrate supply chains,
develop procurement and electronic business marketplace strategies, and more
effectively manage maintenance, repair and overhaul processes and expenses.
And through Navitaire, Inc., one of Accenture’s BPO businesses, we provide
airlines with reservations, revenue accounting and revenue management
services on an outsourced basis.
Resources
Our Resources operating group serves the energy, chemicals, utilities,
metals, mining, forest products and related industries. With market
conditions driving energy companies to seek new ways of creating value for
shareholders, deregulation fundamentally reforming the utilities industry
and yielding cross-border opportunities, and an intensive focus on
productivity and portfolio management in the chemicals industry, we are
working with clients to create innovative solutions that are designed to
help them differentiate themselves in the marketplace and gain competitive
advantage.
Our Resources operating group comprises the following industry groups:
• Chemicals. Our Chemicals industry group works with a wide cross-section of
industry segments, including petrochemicals, specialty chemicals, polymers
and plastics, gases and life science companies. We also have long-term
outsourcing contracts with many of the industry leaders.
• Energy. Our Energy industry group serves a wide range of companies in the
oil and gas industry, including upstream, downstream and oil services
companies. Key areas of focus include helping clients to optimize
production, manage the hydrocarbon supply chain, streamline retail
operations and realize the full potential of third-party enterprise-wide
technology solutions. In addition, our multi-client outsourcing centers
enable clients to increase operational efficiencies and to exploit
cross-industry synergies.
• Forest Products. The Forest Products industry group helps our clients in
the lumber, pulp, papermaking, converting and packaging segments of the
industry develop and implement new business strategies, manage complex
change initiatives, and integrate processes and technologies to improve
business performance.
• Metals & Mining. Our Metals & Mining industry group serves clients in
metals industry segments ranging from steel and aluminum to copper, zinc and
precious metals. We help clients develop innovative business strategies,
redesign business processes, exploit technologies and improve their
organizational performance and value.
• Utilities. Our Utilities industry group works with electric, gas and water
utilities around the world to respond to an evolving and highly competitive
marketplace. Our work includes helping utilities transform themselves from
regulated, and sometimes state-owned, local entities to global deregulated
corporations, as well as developing diverse products and service offerings
to help our clients deliver higher levels of service to their customers.
These offerings include customer relationship management, workforce
enablement, supply chain optimization, and trading and risk management. In
addition, through Accenture Business Services for Utilities, one of
Accenture’s BPO businesses, we provide outsourced customer-care services to
utilities, municipalities and retail energy companies in North America.
Government
As the world’s largest employers, governments face the challenge of
improving the efficiency of their service delivery by creating new
citizen-centric business models that leverage the power of new technologies.
Our Government operating group works with government agencies in 24
countries, helping them transform to meet the demands of citizens and
businesses. We typically work with defense, revenue, human services,
justice, postal, education and electoral authorities, and our clients are
national, provincial or state-level government organizations, as well as
cities and other municipalities.
We advise on, implement and in some cases operate government services,
enabling our clients to use their resources more efficiently and to deliver
citizen-centric services. We are also working with clients to transform
their back-office operations, build Web interfaces and enable services to be
delivered over the Internet. And, as governments are pressed to operate at
higher levels with reduced resources, Accenture is introducing innovative
contract models from the private sector that are becoming increasingly
popular with governments. For instance, Accenture pioneered Public Sector
Value, a patent-pending approach that enables governments to measure
outcomes and make decisions that directly improve citizen satisfaction, much
as public-sector companies measure shareholder value to enhance the value
they deliver to shareholders.
In addition, through Accenture eDemocracy Services, one of Accenture’s BPO
businesses, we provide comprehensive election services that help governments
manage, build and deploy election solutions, reduce time to deployment and
mitigate the risks associated with the election process.
BPO
Businesses
We continue to position ourselves to achieve a greater percentage of our
revenues and growth through outsourcing, including BPO. We work with clients
to develop and deliver business process innovations that transform their
businesses or deliver higher performance levels at lower costs. To date, we
have created eight BPO businesses, each providing services directly to
clients through separate, dedicated delivery teams and, in some cases,
through separate subsidiaries. Each of these BPO businesses provides
function-specific and/or industry-specific business services to multiple
clients on an outsourced basis through standard operating models. Some of
our BPO businesses offer services to clients across many industries, while
others offer services only to clients in a specific industry.
Our function-specific BPO businesses, which serve clients in numerous
industries, currently are Accenture Finance Solutions, Accenture HR
Services, Accenture Learning and Connection to eBay. Our industry-specific
BPO businesses currently are Accenture Business Services for Utilities,
Accenture eDemocracy Services, Navitaire, Inc. and S.A.V.
Accenture HR Services
Our Accenture HR Services business provides outsourced human resources
services to global enterprises seeking higher levels of employee
performance, productivity and satisfaction at a lower cost. With a network
of resources service centers and self-service delivery tools such as
Web-based technology, Accenture HR Services offers efficient, secure,
integrated human resources services across the employee lifecycle, from
recruitment to payroll to pensions, providing large organizations with more
efficient and effective human resources management systems.
Accenture Learning
Accenture Learning works with companies and governments to provide
outsourced transformational learning solutions that cover all areas of a
client’s learning needs, including learning delivery, processes and
technologies, as well as multi-language delivery and content. Accenture
Learning helps clients improve the productivity and performance of their
workforces by reducing employees’ time to competency, increasing knowledge
retention, lowering the costs of administering complex training content, and
managing multiple learning delivery vehicles and vendors.
Accenture Finance Solutions
Accenture Finance Solutions provides outsourced financial management
services to help clients streamline financial management, improve working
capital and cash flow, and deliver permanent cost savings from operational
activities. Professionals in this BPO business provide finance operations,
applications management, financial accounting and management reporting
services that help clients transform their finance organizations from
internal cost centers to client-focused service providers. We also leverage
our global network of Accenture delivery centers to bring our high-volume
transaction processing capabilities and extensive experience in financial
shared services to enhance clients’ service capabilities.
Connection to eBay
Connection to eBay is an end-to-end service we created that enables large
resellers to liquidate unsold inventory by building a significant sales
channel on eBay. Connection to eBay customers are able to tap into eBay’s
vast marketplace and operate an additional, efficient online channel,
quickly and cost effectively, without having to change their internal
processes and organizations. Developed with assistance from eBay, the
Connection to eBay service offers capabilities ranging from listing
management and customer support to warehousing and logistics management. By
increasing efficiencies in the listing, sales and order-management
processes, Connection to eBay can help sellers earn greater revenues than
through traditional liquidation channels.
Accenture Business Services for Utilities
Accenture Business Services for Utilities offers a full suite of outsourced
business services to utilities across North America to help them respond to
the challenges of rising customer-service costs, inefficient operations and
demands for better service at reduced costs. Among the business services we
provide are customer care, finance and accounting, human resources, supply
chain and information technology, as well as facilities and field services.
We leverage our industry experience and network to provide clients with
high-quality business services at significantly enhanced service levels
while improving their cost structures.
Accenture eDemocracy Services
Accenture eDemocracy Services combines Accenture’s experience in elections
process consulting with our recently acquired assets of election.com, a
global election software and services company, to provide a comprehensive
suite of services to election agencies and private-sector entities around
the world. For public agencies we provide strategy and planning, program
management, election systems management, voter registration systems
development, and transformational outsourcing services and solutions to help
them manage, build and deploy election solutions, reduce time to deployment
and mitigate the risks associated with the election process. For
private-sector entities — including corporations, business and professional
associations, unions and cooperatives — we operate an Internet voting
service that enables these clients to run Internet elections in multiple
geographies and languages.
Solutions Assurance Vie (S.A.V.)
Our S.A.V. subsidiary provides outsourced life insurance policy design and
management services to help insurers accelerate the marketing of life
insurance products. S.A.V. provides high-volume transaction processing
capabilities and has extensive experience in the insurance market in
enhancing clients’ service capabilities.
Navitaire, Inc.
Our Navitaire, Inc. subsidiary offers a full range of business services to
the airline industry, including reservations, direct ticket distribution,
revenue protection, decision support, passenger revenue accounting and
revenue management services. Through its application service provider (ASP)
delivery model, Navitaire, Inc. offers industry-leading applications with
reduced implementation time and risk, ensured operational reliability, and
cost-effective fee structures. Navitaire, Inc.’s customer base includes more
than 40 airlines worldwide, including some of the world’s largest airlines
as well as a growing number of low-fare and midsize airlines.
Strategic Delivery Approach
Our global strategic delivery approach emphasizes quality, reduced risk,
speed to market and predictability. Our ultimate goal is to deliver
price-competitive solutions and services that improve performance. One of
our key strengths is our ability to create and capture replicable components
of processes, methodologies, tools and technology assets that we can use to
create tailored solutions for our clients in a cost-effective manner and
under demanding time constraints. Our global network of more than 40
delivery centers — facilities where teams of Accenture professionals use
these proven assets to create business and technology solutions for clients
— enhance our ability to capitalize on a vast array of methodologies, tools
and technology to deliver value to our clients. Client teams use these
centers to deliver comprehensive, large-scale and customized solutions in
less time than would be required to build them from the ground up. Our
delivery centers improve the efficiency of our engagement teams through the
reuse of solution designs, infrastructure and software, and by leveraging
the experience of delivery center professionals. Reuse also increases
solution longevity and reduces delivery risks and application maintenance.
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