Aspect Communications Corp.

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Aspect Communications Corp. - Call Center Software

(408) 325-2200

1320 Ridder Park Drive

San Jose, California 95131-2312

www.aspect.com

Sales

$364 million

Business Description

We are a leading provider of call center software, hardware and services that enable businesses to manage and optimize enterprise communications. We develop, market, license and support an end-to-end, integrated suite of call center software applications that supports and manages customer communications, customer and contact center information and workforce productivity. Our solutions allow businesses to better service their customers by connecting them to appropriate resources, functionalities or applications, regardless of user location or method of communication. We have focused exclusively on contact center solutions since our inception in 1985. We have a well established global customer base including more than two-thirds of the Fortune 50, in a broad range of industries including transportation, financial services, insurance, telecommunications and outsourcing.

We develop, market and support software and hardware products designed to enable organizations to provide a high level of service to their customers. Our solutions are based on our Uniphi architecture, which connects the contact center to the enterprise by integrating the applications that drive customer communications, customer and contact center information, and workforce productivity. We offer our software products as integrated suites or separate modules, depending on customer requirements.

The following table summarizes our call center software product suites, the individual application and the capability within the contact center:


Product Suite	Application	Capability

Call Center — PSTN Application	Aspect Call Center	Customer call-handling system processes up to 200,000 peak inbound and outbound calls an hour, routes calls according to agent skills, simultaneously queues calls across multiple sites and provides tools for reporting real-time and historical data
	Aspect Iphinity Call Center	Packaged solution targeting small to medium sized call centers

Call Center — PSTN and hybrid solutions	Aspect Uniphi Connect	Enables enterprises to operate hybrid combination IP/ PSTN contact centers on a single platform
	Aspect IP Network InterQueue	IP-based solution for connecting up to 128 Aspect Call Center systems for simultaneous inter-switch call queuing and routing
	Aspect WinSet software and VoIP	Enables remote connectivity which links agents at branch offices or home offices seamlessly to the Aspect Call Center and gives them all the tools onsite agents have, over PSTN or VoIP networks
	Aspect Remote StaffCenter	Extends the full agent and supervisor functionality of the Aspect Call Center to remote locations
	Aspect TeleCall Dialer	Automates outbound contacts
	Aspect Call Center Reports	Reporting tools which display historical and real time call center statistics

Self Service Interactive Voice Response	Aspect Customer Self Service	Platform supporting speech- recognition, text-to-speech, and voiceprint identification

Workforce Management	eWorkforce Management	Forecasting, automated scheduling and performance monitoring of contact center operations
	Empower	Employee self-service for schedules and schedule change requests
	Perform	Monitoring agent performance and schedule adherence

Call Center Software- Category Main Page

Call Center Software Companies in the Directory - Aspect Communications Concerto Software eGain Communications eOn Communications Witness Systems

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