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British Telecom (BT Group plc)
+44-20-7356-5000
BT
Centre, 81 Newgate Street
London
EC1A
7AJ, United Kingdom
www.bt.com
UK Telecommunications Services -
Category Directory
Sales
$34
billion (U.S. dollars)
Business Description
BT is
one of Europe’s leading providers of telecommunications services. Its
principal activities include local, national and international
telecommunications services, higher-value broadband and internet products
and services, and IT solutions. In the UK, BT serves over 20 million
business and residential customers with more than 29 million exchange lines,
as well as providing network services to other operators.
BT
Group plc is the listed holding company for an integrated group of
businesses that provides voice and data services in the UK and overseas,
particularly in Europe, but also in the Americas and the Asia Pacific
region. British Telecommunications plc is a wholly-owned subsidiary of BT
Group plc and holds virtually all businesses and assets of the BT group.
Our aim is to increase shareholder value through service excellence, an
effective brand, our large-scale networks and our existing customer base,
and also through innovation in products, services and solutions. These
increasingly build on our strengths in ICT (information and communications
technology), broadband, IP (internet protocol) and solutions.
BT is the UK’s largest communications service provider, by market share, to
the residential and business markets, supplying over 20 million customers
with a wide range of communications products and services, including voice,
data, internet and multimedia services, and offering a comprehensive range
of managed and packaged communications solutions.
Our core portfolio covers traditional telephony products such as calls,
analogue/digital lines and private circuits. New wave revenue generation is
focused on ICT, broadband, mobility and managed services.
In the UK wholesale market, we provide network services and solutions –
including broadband ADSL (asymmetric digital subscriber line), interconnect,
transit and private circuits – to other operators. We serve around 500
communications companies, fixed and mobile network operators, and service
providers. We aim to build complete communications packages and work with
our customers to help them succeed in their businesses.
Our aim in these markets is to continue to increase profitable revenues from
data and advanced broadband and internet services, which will further reduce
our dependence on revenues and profit generated by traditional fixed-line
voice services.
In the year ended 31 March 2004 (the 2004 financial year), 93% of our
revenues were derived from operations within the UK.
Outside the UK, we supply managed services and solutions to multi-site
organisations worldwide. Our core target market is the top 10,000 global
multi-site corporations and European multi-site organisations. Building on
our existing relationships with large multi-site organisations in the UK and
internationally, we provide global reach and a complete range of ICT
solutions and services.
Our extensive global communications network and strong strategic
partnerships enable us to serve customers in the key commercial centres of
Europe, North America and the Asia Pacific region. In Europe, this network
links more than 270 towns and cities across 19 countries to our UK network,
and beyond into the Americas and the Asia Pacific region.
Our global communications services portfolio ranges from desktop and network
equipment and software, transport and connectivity, managed LAN (local area
network), WAN (wide area network) and IPVPN (internet protocol virtual
private network) services, applications hosting, storage and security
services, through to business transformation and change management.
Group
structure
Background
Telephone services in almost all of the UK were, until 1981, provided by the
Post Office, which was a government department until 1969, when it was
established as a state public corporation. In 1981, the postal and
telecommunications services of the Post Office became the responsibility of
two separate corporations, with British Telecommunications – under the
trading name of British Telecom – taking over the telecommunications
business.
As a result of the Telecommunications Act 1984, British Telecommunications
plc was incorporated in England and Wales as a public limited company,
wholly owned by the UK Government.
In November 1984, the UK Government offered 3,012 million ordinary shares
(50.2% of the total issued ordinary shares) to the public. British Telecom
shares made their debut on the London Stock Exchange on 3 December 1984.
From April 1991, British Telecommunications plc traded as BT.
In December 1991, the UK Government sold over half its remaining shares in
BT, retaining a holding of about 22%. It sold this residual holding in July
1993.
In 1985, Cellnet, the mobile phone operator, was launched as a joint venture
between British Telecom and Securicor, which held 40% of the company. BT
acquired full control of Cellnet (now O2UK – part of mmO2 plc) by acquiring
Securicor’s minority holding in November 1999.
In January 2000, BT and AT&T established Concert as a 50/50 joint venture
serving customers around the world and transferred their trans-border assets
and operations to Concert.
2002 restructuring
During the 2002 financial year, we substantially completed a radical
restructuring programme, the key elements of which were:
the UK’s largest-ever rights issue – raising £5.9 billion
the demerger of the majority of BT’s mobile businesses
the disposal of significant non-core businesses and assets
the unwind of Concert, BT’s joint venture with AT&T
the creation of customer-focused lines of business.
This restructuring resulted in a significant reduction of our debt levels.
Demerger of mmO2
On 19 November 2001, we completed the demerger of mmO2, comprising what were
BT’s wholly-owned mobile assets in Europe.
Concert
On 1 April 2002, we completed the unwind of Concert. The assets taken back
into our ownership have been rationalised and integrated with our existing
operations with the aim of optimising performance of the business and
simplifying the product set for our customers.
How
BT operates
BT consists principally of three lines of business: BT Retail, BT Wholesale
and BT Global Services.
BT Retail and BT Wholesale operate almost entirely within the UK, addressing
the consumer, major corporate, business and wholesale markets, and offer a
broad spectrum of communications products and services. BT Global Services
is BT’s managed services and solutions provider, serving the needs of
global, multi-site corporations and European multi-site organisations. These
three lines of business are focused on providing a simple and complete
experience for our customers.
Consumer customers
As at 31 March 2004, BT had approximately 19 million UK consumer customers
with more than 20 million residential customer lines (exchange line
connections). In the 2004 financial year, consumer revenues declined by 2%
to £5,974 million.
Our strategy in the consumer market is to defend traditional revenues and
market share vigorously through innovative service offerings backed by
innovative marketing and excellent quality of service, at the same time as
driving for new wave revenues, particularly in the areas of ICT, broadband
and mobility.
Underlying 12 month rolling average revenue per customer household (net of
mobile termination charges) was £268 in the 2004 financial year, compared
with £271 in the 2003 financial year.
In the consumer market, new wave revenues grew by 135% from £95 million in
the 2003 financial year to £223 million in the 2004 financial year, driven
principally by broadband.
The number of UK consumer DSL (digital subscriber line) lines grew by 132%.
Business customers
As at 31 March 2004, we had over one million business customers worldwide,
with more than nine million exchange lines.
In the 2004 financial year, major corporate revenues increased by 2% to
£5,909 million. The increase in new wave turnover of 21% to £2,452 million
was driven by ICT, broadband and by mobility, not only in the UK but also
globally.
Our strategy in the major corporate market is to drive a continued migration
from traditional voice-only services to managed ICT solutions. This enables
us to build closer and more integrated relationships with our customers,
enabling them to manage their communications spend more effectively and gain
competitive advantage in their markets.
In the SME market (companies with between one and 500 employees), our
strategy is to provide business customers with tailored communications
products and services that enable them to manage their business more simply
and efficiently. Although we increased the number of BT Business Plan
customers, the contraction of the fixed-call market and regulation-driven
price cuts in our telephony services reduced our traditional turnover. This
reduction was only partially offset by robust and continued turnover growth
in new wave services. Overall, in the SME market during the 2004 financial
year, revenues reduced by 4% to £2,600 million.
Wholesale customers
In the 2004 financial year, turnover from our wholesale activities totalled
£4,002 million, a decline of 3%.
In the UK, external turnover from BT Wholesale activities was £3,445 million
in the 2004 financial year, compared with £3,525 million in the 2003
financial year.
New wave revenues were £361 million, up 54% on the 2003 financial year. This
growth has been achieved through broadband and the provision of tailored
managed services to UK wholesale customers.
In the coming year, our strategic emphasis for growth will continue to move
from the capital-intensive products of our traditional portfolio to
broadband, ICT and mobility.
We aim to provide the right solution, be it application, service or product,
for our wholesale customers in order that we can continue to build our new
wave revenues.
In our global carrier business, revenues were £557 million in the 2004
financial year, down from £585 million in the 2003 financial year. Our
global carrier business customers include other fixed-line
telecommunications operators, mobile operators and selected internet service
providers.
Report structure
For the purposes of this Business review, we are reporting on each of our
strategic priorities.
Other businesses
As at 31 March 2004, we held stakes in a number of other businesses,
including: stakes in three satellite entities – Eutelsat, Intelsat and New
Skies
a 16.6% stake in LG Telecom, a mobile cellular telephone operator in the
Republic of Korea an 11.9% stake in StarHub, a fixed and mobile
communications operator and pay-TV operator in Singapore.
Broadband for consumers
During the year, we focused on improving sales processes, reduced the cost
of our broadband help-desk operations and increased the number of orders
placed online. We also launched several additions to our family of products
and announced trials and launches of a new set of value-added products and
services.
In September 2003, BT and Yahoo! relaunched the Openworld consumer internet
service as BT Yahoo! Broadband, a broadband internet service combining
high-quality access and a wide range of content and services, for the same
price as the existing BT Openworld Broadband offering. The service combines
high-quality access with compelling content and services such as intelligent
personalisation (to help understand our customers’ needs and tailor content
accordingly), LAUNCHcast (a personalised radio station), advanced security
services – including anti-spam, e-mail anti-virus and a free firewall –
news, sport and entertainment.
In October 2003, we launched a broadband access product for gamers –
Broadband from BT for Online Console Gaming.
December 2003 saw the launch of our BT Broadband Voice package, which
enables cable broadband customers to make voice calls over the internet.
This was the first move by a major UK player into the consumer VOIP (voice
over IP) market.
In January 2004, we offered our fastest-ever consumer internet service, a
1Mbit/s broadband service through BT Yahoo! Broadband and BT Broadband. This
is twice the speed of ordinary broadband and up to 20 times faster than
traditional dial-up internet. The service is available to customers living
within approximately 3.5 kilometres of a broadband-enabled exchange – around
75% of existing broadband users.
In March 2004, we launched BT Broadband Basic, a simple to use, 0.5Mbit/s
broadband entry level service, for under £20 a month.
From March 2004, our broadband advertising changed to focus on the range of
our broadband portfolio – a set of broadband products which give the
consumer choice.
In March 2004, we announced a set of broadband products and services for
consumers that will be at the heart of our broadband lifestyle strategy, as
the priorities in the market switch from access to content, applications,
flexibility and managed services. Flexible Bandwidth, which began trials in
April 2004, enables users to increase bandwidth – up to 2Mbit/s –
temporarily or permanently. BT Rich Media, launched in April 2004, is a
platform that enables content providers to make content easily available to
users. BT Communicator enables consumers to use a home PC for VOIP, instant
messaging, text messaging and other related services. Trials will begin
later this year.
Broadband for business customers
In January 2004, we rebranded our business broadband products and business
broadband information portal, in order to simplify our offerings. BT
Openworld Broadband products became BT Business Broadband products and our
revamped business information portal became BT Broadband Office. BT Business
Broadband remained the leading ISP for SMEs in the UK. As at March 2004, we
had over 240,000 business customers. Around 40% of these customers use
value-added services such as the Internet Security Pack and the Internet
Business Pack.
During the financial year, BT Business Broadband joined forces with a number
of companies to enhance its networking and value-added services. These
companies include: Siebel e.pages, Worldpay, Interland, learndirect, 2Wire
and Lexis Nexis.
As part of our drive to break down perceived barriers to broadband adoption
and to accelerate take-up rates, we offered SME customers savings and
activation deals worth up to £260 during the summer of 2003 on a range of
broadband products (BT Business Broadband, 500 PLUS, 1,000 PLUS and 2,000
PLUS).
At the end of the 2004 financial year, we were connecting around 500
business customers to broadband every day.
In April 2004, we announced that we had joined forces with Microsoft to
launch a one-stop shop IT and broadband solution. BT Connected & Complete,
featuring Microsoft technology, gives small businesses access to regularly
updated and individually tailored IT software and support – previously
available only to large companies. BT Connected & Complete will, for the
first time, provide small businesses with secure broadband
Group strategy
Our strategy is to build long-term partnerships with our customers. With
their support, we aim to maximise the potential of our traditional business
– through a combination of enhanced quality of service, creative marketing,
innovative pricing and cost efficiency – while pursuing profitable growth by
migrating our customers to new wave products and services such as ICT,
broadband, mobility and managed services. Our strategic priorities are to:
- keep a relentless focus on improving customer satisfaction
- put broadband at the heart of BT
- create mobility services and solutions
- transform our network for the twenty-first century
- achieve competitive advantage through cost leadership
- lead the world in network-centric ICT solutions
- reinvent our traditional business
- motivate our people and live the BT values.
Keep a relentless focus on improving customer satisfaction
Reducing customer dissatisfaction by 25% a year over three years, on a
compound annual basis, to the 2005 financial year is a key target in our
drive to deliver the highest levels of customer satisfaction. In the 2004
financial year, we achieved a 22% reduction in customer dissatisfaction,
based on qualitative customer research conducted by external agencies. This
follows a 37% reduction in the 2003 financial year.
The lines of business all reduced customer dissatisfaction levels during the
year.
We are working to remove barriers to providing customers with excellent
service and to involve all our customer-facing people in improving our
service.
For example, our retail customer-facing and support teams participated in
the my customer programme, designed to improve our customers’ experience and
to promote teamworking.
Examples of my customer successes include the introduction of a new contact
centre structure that enables our people to handle more calls at the first
point of contact and enabling engineering and contact centre teams directly
to update customer records.
Put broadband at the heart of BT
In the 2004 financial year, we continued our drive to enhance the awareness,
availability and attractiveness of broadband. As at 31 March 2004, in the
highly competitive retail market, BT’s share of consumer and business
broadband connections in the UK was 42%, representing 928,000 lines.
We aim to be a major player in wholesale broadband and data services in the
UK.
Broadband for wholesale customers
In February 2004, ahead of our target, BT’s installed base of broadband
lines reached two million. We achieved the second million lines in just over
eight months. As at 31 March 2004, we had 2.2 million broadband lines, which
represents growth of 177% on the previous year, and our target is to reach
five million by 2006. In March 2004, we were taking an average of 50,000
orders a week. In total, 2,465 exchanges had been upgraded by the end of the
2004 financial year, reaching more than 85% of the UK’s homes and
businesses. In May 2004, we announced further broadband progress. The number
of broadband lines increased to 2.45 million, 2,652 exchanges had been
upgraded and total UK coverage reached 90%.
The first step was upgrading to broadband more than 1,100 of our exchanges
where there was a clear commercial case for doing so. In July 2002, we
introduced a demand-driven registration scheme, which enabled people in
areas where the exchange had not been upgraded to register an interest. This
hugely successful scheme attracted more than 860,000 registrations, helping
us match our investment to demand. Because the registration scheme gave us
such a clear picture of demand, we were able to announce in April 2004 the
speeding up of the delivery of broadband services to rural communities. The
scheme is now closed and we intend to roll out broadband to a further 1,128
exchanges by no later than the summer of 2005. This will help bring
broadband to exchanges serving 99.6% of UK homes and businesses.
We continue to explore commercially viable ways of bringing wireless
broadband to rural communities. In December 2003, for example, we launched a
trial of wireless broadband at sites throughout the UK.
The commercial launch of BT DataStream Symmetric and BT IPStream Symmetric
to 150 exchanges during the year significantly strengthened our portfolio of
business-class broadband services, which service providers can offer their
customers. Based on SDSL (symmetric digital subscriber line) technology, it
provides the same rate upstream and downstream and is suitable for the SME,
remote office and teleworking access markets.
In November 2003, we introduced a new, faster broadband service for
wholesale customers. BT IPStream Home 1000 is a self-install product for
residential customers who want greater bandwidth than the standard 512Kbit/s
available at present.
In May 2004, we announced that we are to redesign and cut the price for our
LLU (local loop unbundling) product by between 15% and up to 70% in a phased
series of price cuts. We believe that this move will benefit those companies
that are willing to innovate and invest in broadband infrastructure. The new
LLU product will be closer to simpler continental European models and we aim
to bring it to the market within six months. Immediate price cuts should
ensure that there is sustainable demand prior to launch and help potential
customers plan ahead with confidence.
We
also announced that we will be adjusting the price of Datastream products to
ensure there are adequate margins between Datastream and IPStream Home 500.
The details will be announced by the end of May 2004.
Broadband for consumers
During the year, we focused on improving sales processes, reduced the cost
of our broadband help-desk operations and increased the number of orders
placed online. We also launched several additions to our family of products
and announced trials and launches of a new set of value-added products and
services.
In September 2003, BT and Yahoo! relaunched the Openworld consumer internet
service as BT Yahoo! Broadband, a broadband internet service combining
high-quality access and a wide range of content and services, for the same
price as the existing BT Openworld Broadband offering. The service combines
high-quality access with compelling content and services such as intelligent
personalisation (to help understand our customers’ needs and tailor content
accordingly), LAUNCHcast (a personalised radio station), advanced security
services – including anti-spam, e-mail anti-virus and a free firewall –
news, sport and entertainment.
In October 2003, we launched a broadband access product for gamers –
Broadband from BT for Online Console Gaming.
December 2003 saw the launch of our BT Broadband Voice package, which
enables cable broadband customers to make voice calls over the internet.
This was the first move by a major UK player into the consumer VOIP (voice
over IP) market.
In January 2004, we offered our fastest-ever consumer internet service, a
1Mbit/s broadband service through BT Yahoo! Broadband and BT Broadband. This
is twice the speed of ordinary broadband and up to 20 times faster than
traditional dial-up internet. The service is available to customers living
within approximately 3.5 kilometres of a broadband-enabled exchange – around
75% of existing broadband users.
In March 2004, we launched BT Broadband Basic, a simple to use, 0.5Mbit/s
broadband entry level service, for under £20 a month.
From March 2004, our broadband advertising changed to focus on the range of
our broadband portfolio – a set of broadband products which give the
consumer choice.
In March 2004, we announced a set of broadband products and services for
consumers that will be at the heart of our broadband lifestyle strategy, as
the priorities in the market switch from access to content, applications,
flexibility and managed services. Flexible Bandwidth, which began trials in
April 2004, enables users to increase bandwidth – up to 2Mbit/s –
temporarily or permanently. BT Rich Media, launched in April 2004, is a
platform that enables content providers to make content easily available to
users. BT Communicator enables consumers to use a home PC for VOIP, instant
messaging, text messaging and other related services. Trials will begin
later this year.
Broadband for business customers
In January 2004, we rebranded our business broadband products and business
broadband information portal, in order to simplify our offerings. BT
Openworld Broadband products became BT Business Broadband products and our
revamped business information portal became BT Broadband Office. BT Business
Broadband remained the leading ISP for SMEs in the UK. As at March 2004, we
had over 240,000 business customers. Around 40% of these customers use
value-added services such as the Internet Security Pack and the Internet
Business Pack.
During the financial year, BT Business Broadband joined forces with a number
of companies to enhance its networking and value-added services. These
companies include: Siebel e.pages, Worldpay, Interland, learndirect, 2Wire
and Lexis Nexis.
As part of our drive to break down perceived barriers to broadband adoption
and to accelerate take-up rates, we offered SME customers savings and
activation deals worth up to £260 during the summer of 2003 on a range of
broadband products (BT Business Broadband, 500 PLUS, 1,000 PLUS and 2,000
PLUS).
At the end of the 2004 financial year, we were connecting around 500
business customers to broadband every day.
In April 2004, we announced that we had joined forces with Microsoft to
launch a one-stop shop IT and broadband solution. BT Connected & Complete,
featuring Microsoft technology, gives small businesses access to regularly
updated and individually tailored IT software and support – previously
available only to large companies. BT Connected & Complete will, for the
first time, provide small businesses with secure broadband access,
applications service, support and maintenance, all from a single source and
on one bill.
Create mobility services and solutions
Mobility for consumers
In the consumer mobility market our strategy is to build a foundation for
the delivery of added-value, fixed/mobile convergent solutions.
The launch of BT Mobile Home Plan was a major step back into the mass
mobility market and a first step towards a converged fixed/mobile service.
BT Mobile Home Plan is targeted at families and its features include
bundled, fixed-price packages of call minutes, lower line rental and free
short calls home to the family fixed line. The launch was supported by a
major advertising campaign. As at 31 March 2004, we had over 41,000 contract
customers (for BT Mobile Home Plan and BT Mobile Sense, a previous mobile
consumer offering). BT Mobile Home Plan is available through bt.com, BT’s
direct voice channels and over 1,000 retail outlets (Carphone Warehouse, The
Link and Phones 4U).
In May 2004, we announced plans to launch Project Bluephone – the first step
towards handset convergence. Project Bluephone removes the need to own more
than one phone as customers will be able to use a single device that can
switch seamlessly between fixed and mobile networks, offering a better
service with more guaranteed coverage and lower overall costs. A ‘‘soft
launch’’, involving more than 1,000 users, is planned for the summer of 2004
and a full launch for later in the year.
Mobility for business customers
We are a service provider in the business mobile market and had over 103,000
business connections at 31 March 2004.
BT provides a range of managed mobile services to UK and global customers
who either outsource their mobile communications entirely or rely on BT to
provide specific managed services, such as supplier management or managed
billing for mobility.
The introduction of BT Mobile Office – a convergent, multi-access remote and
flexible solution – in September 2003 made it possible for business
customers to access their corporate networks via a single, smart log-in
application.
During the year, we established our position as a major UK provider of
public wireless broadband (Wi-Fi) services. As at 31 March 2004, we had
almost 2,400 Openzone live sites throughout the UK. In January 2004, we
reached agreement with McDonald’s to install Openzone access points in more
than 500 McDonald’s restaurants. We also started installing Openzone access
points in our public telephone network. The target is to have 4,000 access
points throughout the UK by the end of summer 2004. In January 2004, we
sponsored Wireless Broadband Week, which offered seven days of free access
to BT Openzone and saw traffic in the network increase by 133%. In February
2004, we announced a global deal with British Airways to install Openzone
access points in 80 of its main customer lounges around the world.
The acquisition of Transcomm in 2004 enhanced BT’s position in providing
remote monitoring and management information services for business customers
in the UK. Remote monitoring enables the control of electronic devices over
long distances, helping businesses to manage their assets and risks. Devices
which can be remotely monitored include: fire and burglar alarms, vending
machines, refrigerators, EPOS (electronic point of sale) terminals, parking
meters and distribution fleets. Through our BT Redcare operation, BT is
already a leading player in fixed-line M2M (machine to machine) applications
in the UK. This acquisition enhances our M2M service offering by adding
wireless capabilities.
Mobility for wholesale customers
For wholesale customers, we will move towards our strategy in the UK
wholesale mobile arena which is to defend our traditional mobility revenues
and to grow the new mobility business.
We reached agreement to provide Vodafone UK with a managed access
transmission network in the UK, connecting its base stations to its core
switches. Vodafone will benefit from simplification of processes – including
a formalised payment structure – as well as access to any new technologies
implemented by BT within the five-year term of the contract.
Transform our network for the twenty-first century
Our UK network today
In the UK, we have 873 local and trunk processor units, 121.7 million
kilometres of copper wire and 7.3 million kilometres of optical fibre. The
network services we provide include Frame Relay, ATM (asynchronous transfer
mode) and IPVPN, and we have the most extensive IP backbone network in the
UK. We interconnect with over 100 other operators, as well as carrying
transit traffic between telecommunications operators.
Our global reach
In Europe, we own operations in Belgium, France, Germany, Ireland,
Netherlands, Spain, Scandinavia and Central and Eastern Europe. We deliver
service to our customers in Italy through our joint venture, Albacom, and
our applications hosting company, I.Net. In the Americas and the Asia
Pacific region, we deliver service to our customers through a combination of
direct sales and services operations and strategic partners.
Our network-based services (Frame Relay, ATM and IPVPN) extend to and across
North and South America and the Asia Pacific region. This means that
products are delivered seamlessly within and from Europe to our own
locations in the Americas and delivered locally through interconnect and
supply agreements with regional carriers.
As at 31 March 2004, our flagship MPLS (multi-protocol label switching)
product, which was launched in 2002, had 1,000 points of presence around the
globe and could be accessed from more than 70 countries. MPLS-based IP
virtual private networks are the next generation of data networks for
corporate customers, supporting voice, data and video applications, offering
enhanced flexibility and service performance. MPLS revenues grew by 102%
during the 2004 financial year.
Global customer service is provided via service and network management
centres around the world, 24 hours a day, seven days a week.
Twenty-first century network
As one of our strategic priorities, we are working to create an intelligent,
flexible and customer-focused network for the 21st century (21CN). BT’s 21CN
is designed to support the next generation of services and revenues for BT
and for our wholesale customers, while enhancing the customer experience and
reducing costs through greater network intelligence and automation.
21CN aims to support the end-to-end transformation of BT’s wholesale
business and is designed to deliver tangible benefits to our customers’
businesses. The multi-service capabilities of 21CN were refined during a
period of consultation with many of the leading communications operators in
the industry, as well as technical and equipment vendors from around the
world.
The phased introduction of the new platform will support communication in a
range of formats and across multiple devices. 21CN will also introduce new
levels of network simplicity, intelligence and flexibility and will aim to
support the delivery of new revenue-generating services faster than is
currently possible.
This is an innovative, long-term transformation programme which is already
delivering benefits for our customers.
Ticker
BTY
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