SITEL Corp. - Call Centers -  Category Directory

800-257-4835

7277 World Communications Drive

Omaha, NE 68122

www.sitel.com

Sales

$847 million

Business Description

SITEL is a leading global provider of outsourced call center and customer support services. The company specializes in the design, implementation, and operation of complex, multi-channel call centers and contact centers to assist our clients to acquire, serve, grow, and increase the value of their customers. SITEL supports the Customer Relationship Management (CRM) strategies of many of the world's leading brands primarily in the automotive, cable, consumer products, financial services, insurance, internet service provider, technology, telecommunications, and utilities sectors. By leveraging world-class operations across our global platform of people, processes, and technology, SITEL provides customer acquisition, customer care, technical support, and risk management services on an outsourced basis to help clients serve their customers and build greater brand loyalty.  The company also provides operational and information technology professional services for both outsourced and in-house contact centers focused on delivering productivity improvements and cost efficiencies.

Founded in 1985, SITEL has grown to include operations in North America, Europe, Asia Pacific, and Latin America. Operating from a business model structure where thirty-one business units serve over 250 clients around the world, the Company sells and operates locally while leveraging their global experience and expertise on behalf of multinational clients. SITEL has approximately 31,000 employees worldwide that represent many of the world's leading brand names. The company operates over 22,000 workstations in 81 contact centers located in 23 countries. SITEL serves clients' customers in 53 countries communicating in more than 25 languages and dialects.

The Company operates their call centers based on the core belief that people do business with people, a reality that persists even in the age of anonymous online communications. Call center and customer support services are designed to enhance the quality of interaction at every stage in the customer lifecycle, from identification and acquisition of new customers, to customer service for existing customers, to the provision of technical support, help desks and assistance in managing accounts receivable. Capitalizing on the company's experience in operating contact centers, SITEL's operational and technology professionals provide design, implementation and operation services to both outsourced and in-house contact center operators to optimize every aspect of their day-to-day contact center operations. SITEL's value added services allow customers to select their preferred channel of communication, including voice, web, e-mail, fax, and wireless interactions.  

Ticker

SWW