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Top Call Center Software Firms in the Directory
Call center software that enables consistent customer interactions across voice, e-mail and web channels.
Call center software used by more than 1,000 centers worldwide.
Publicly traded company that is a leading provider of call center software and call center application solutions. The company's customer base includes approximately 2/3 of the companies in the Fortune 50 (expanded description).
Leading provider of call center software to Fortune 500 companies. Customers include Bank One, Discover, Royal Bank of Scotland, GE Capital, Pitney Bowes and Household International (expanded description).
Provider of call center software and predictive dialer systems, serving a number of Fortune 500 companies.
Publicly traded call center software company (expanded description).
Call center software aimed at producing a multi-media environment with customers (expanded description).
Call center software company with more than $50 million in annual sales (expanded description).
Call center software company that provides complete customer contact software solutions supporting multiple channels including voice, e-mail and web.
Call center software provider that provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions with customers (expanded description).
All Call Center Software Companies in the Directory
Call center software that enables consistent customer interactions across voice, email and web channels.
Call center software used by more than 1,000 call centers worldwide.
Offers a range of web-enabled call center software specifically focused upon call center operations
Ansapoint Call Center Software Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Publicly traded company that is a leading provider of call center software. The company's customer base includes approximately 2/3 of the companies in the Fortune 50.
Provider of call center software, focused on recording/quality audit solutions.
Provides permission solutions for the telemarketing industry.
Offering software designed to help call center managers and supervisors control Nortel Networks Meridian 1 system. Product aims to reduce the number of abandoned calls and optimize staffing levels.
Developer or callLAB pc-based call center software for testing call center behavior with call-by-call simulation technology. Used for strategic analysis and workforce management.
Providers of hosted and premise based customer call center software incorporating Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI).
A range of call center software solutions for continuous and selective contact recording, with data analysis functionality
Call center software developer, VAR, and partner in the call center and help desk industry and more recently in the visual information industry.
CenterForce Technologies, Inc. - Web based call center management tools.
Offers call center software designed to gather data from multiple sources including call center ACDs and present this information in dynamic, functional formats.
ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
Specializes in delivering predictive dialing call center software to medium and large call centers.
The Realise Computer Telephony is a call center software company that provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
Leading provider of call center software to Fortune 500 companies. Customers include Bank One, Discover, Royal Bank of Scotland, GE Capital, Pitney Bowes and Household International. Company is publicly traded on NASDAQ.
Providing call center software for agent monitoring and call recording.
Time and motion study call center software tool for use in incoming and outgoing call/contact centers and other industries.
Call center software for monitoring and agent evaluation.
Provider of call center software, predictive dialer systems, and web development products, serving a number of Fortune 500 companies.
Offering predictive dialing, telemarketing and call center software solutions.
Scripting call center software for call centers.
Developing and implementing a complete offering of call center software. With extensive experience in call centers, telecommunications, computer technology and help desk applications.
Call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Publicly traded call center software company.
Call center software aimed at producing a multi-media environment with customers.
Call center software to aid monitoring and evaluation.
Exorus Voice Website Communications Provider of instant callback tool for CRM aimed at improving customer loyalty.
Call center software for supervisors and agents broadcasting real-time call center statistics, custom messages and alerts.
Provides test tools, development and testing services for call centers, communication networks and network devices.
Offers accounting call center software including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Provide established predictive dialing and interactive communication software for the call center environment
Workforce management software for customer contact centers.
Provides Directory Assistance software for telecommunications call centers.
JBGL Technological Innovation Group Inc. On hold music and message digital announcer. Multilingual and multi-channel Windows system with remote download capabilities.
PC-based training and assessment programs for call centers (software) as well as legal, medical, technical and other industries.
Call center software enables chat, e-mail and self-service interaction.
Provider of call center software and helpdesk management tools.
Call center software solutions for call centers and contact centers.
Provides call accounting and call center software for all Panasonic digital and analog (KX-T) telephone systems.
Offering Emvolve Performance Management contact center software. Utilizes statistical information on actual employee performance to drive productivity. Software allows agents to view their own performance online and compare against pre-set targets.
Provider of management information systems for centrex-based automatic call distribution systems.
Call center software tools for forecasting and staffing.
Call center software allows all interactions with clients to be unified in a single queue to maximize the profitability of each contact independent of the channel.
Professional Telecommunications, Inc. Distributor of business management solutions for the call center industry from workforce management software to call logging and speech recognition IVR and voice mail systems.
Call center software company that provides complete customer contact and CRM software solutions supporting multiple channels including voice, e-mail and web.
Softigator is a Call Center Software Directory and provides information to Call Centre decision makers on how to cut Call Center costs and how to improve Call Center performance. Segments of Call Center Management systems include IVR software, Workforce Management software, Predictive Dialer, Call Center CRM software and Customer Interaction Management (expanded description).
Call center software including predictive dialing, ACD, IVR, call blending, web collaboration, CTI and other products.
Strategic Computer Support, Inc. Offering contact center technology for inbound, outbound, and fully blended customer contact centers.
Providing software to enable remote workers to have seamless access to the corporate corporate telecommunications facilities.
Call center software solutions for corporate telephony and value-enhancing call management.
Call center software utilities.
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Creates recorded of customer's authorization in their own voice for permanent, retrievable record of transaction.
Creator of call center software that allows inbound calls for agents to be physically distributed while providing centralized service. Program provides multi-channel, unified queuing, prioritizing and routing.
Call center software provider that provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions with customers.
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
Producer of customer call center software and telephony integration software.
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