Call Center Consultant Directory

ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia.

Advanced Call Centre Consulting - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

A.G. Smith Call Center Consulting and Training - An independent consulting firm providing business services in call center consulting and general telecom consulting.

Amtech Marketing, Inc. - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

Angel Infinity, Inc. - Call center and help desk best practices consulting offered as well as software development and Lotus Domino administration consulting.

Applied Computer Telephony Ltd. - Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training.

Aspect - Consulting firm specializing in call center operational reviews and system selection studies.

Barbara Burke & Associates - Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture.

BPA International - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.

Call Center Depot - Tools for call center professionals including associations, books, newsletters and consulting services.

Call Center Ideas - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.

Call Center Learning Solutions (CCLS) - Specializes in skills training for call center agents and managers through various online courses and e-books.

CC Associates Call Centre Consultancy - Call center and contact centre specialist consultants dealing with operations, multi touchpoint interaction networks and customer relationship management in the UK.

CCIT Staffing Services - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.

CCT Group, Inc. - Provides call center consulting services focused on operational and service needs.

Contact Center Professionals, Inc. - Independent consultants specializing in call centers, contact centers and customer relationship management (CRM).

Contign - Call center outsourcing constultants.

Creek Point Solutions - Provides Help Desk and Customer Relationship Management (CRM) solutions.

Customer Relationship Metrics - Produces customer relationship management research. Allows call centers to take their business to the next customer service delivery level.

Customer Solutions Group - Consulting firm specializing in inbound and outbound customer contact centers. Areas of focus include process re-engineering, staff training and development, contact center startups and best practice reviews.

The DeGarmo Group, Inc. - Specialists in call center human resources issues.

Dial Interactive - Offers call center assessment, CTI/IVR analysis, call flow/IVR re-engineering, technology RFP management and reporting assessment.

DNC Solution Inc. - Call center compliance consulting for all federal, state and Direct Marketing Association do-not-call lists as well as in house lists. Offering list scrubbing services against state mandated do-not-call lists.

Do Not Call Protection, Inc. - Automatic do not call list compliance for call centers. Do not call list protection advice provided.

e-talk Corporation - Provider of contact center management solutions including performance monitoring and measurement for enterprise contact center operations.

eTeleSource - Call center consulting firm specializing in outsourcing.

ExperiaGroup LLC - A management consulting firm solely dedicated to improving customer service quality in contact centers and help desks. Offers a range of assessment & planning, skill development, and consulting services.

EZ-Routing - Offering routing tools, statistical analysis and consulting services for toll free inbound calls aimed at maximizing clients' advertising budgets.

Florida Corporate Training Center - Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers.

FurstPerson - Consulting firm specializing in helping call centers find, hire and keep top performers by integrating recruiting and staffing experience with selection and assessment science.

Gail Woodgate Consultancy - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking for contact centre based sales and service delivery.

GDS Communications, Inc. - Call center consultants offering training, scripting, programming and reporting services. Special expertise with Nortel Symposium call center server product.

The Hamilton Management Group - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.

Harrington Consulting Group, Inc. - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.

Help-Line - Offers IT support structures for call centers including help desk and hot-line. Consulting services for value-added call centers of large corporations. Corporate headquarters in France. Website in both French and English.

Inbound Call Center Services - Offers free consulting on locating the best service provider for your inbound call center needs.

Incoming Calls Management Institute - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

Innovative Virtual Solutions Inc. - Canadian-based systems integration group providing computer telephony integration (CTI) and interactive voice response (IVR) solutions to customer communications and contact centres across North America.

InRound Innovations Inc. - Company offers products and services for contact centers and call centers. Areas of focus include workforce management, training, customer relationship management and quality observation. Company based in Ottawa, Canada.

Intervox Group - A management and technology consulting firm specializing in call center and customer relationship management solutions.

ITES Alliance Advisory - Provides consulting to companies on matters such as call center outsourcing, technology, networking and alliance management with focus on cost reduction.

Janus Solutions and Consultants - Software, engineering and staffing consulting.

Johnson Solutions Group - A company specializing in training (development and delivery), documentation, and quality assessments for companies with call center and administrative departments.

Lieber & Associates - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.

Maximum Network Solutions - UK call center consultancy specializing in statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.

M&C Associates - Providing knowledge, experience, and counsel in support of call center services.

MRL Telnet - Performs planning, development, fulfillment and implementation for call center and operations oriented businesses.

The Northridge Group, Inc. - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.

NWServices, Inc. - Offering call detail information to inbound call centers.

Oetting & Company - Consultants in call center and teleservices design and operations for advanced marketing solutions and applications.

Optium - A consulting company that delivers professional services, experience and practical tools to support the effective business and operational performance of contact centers.

Outsourcing India Inc. - Provides assistance in establishing call centers throughout India.

The Primas Group - Consulting team of call center professionals specializing in design, IVR systems development, automatic call distribution (ACD) and computer telephony integration (CTI).

The Radclyffe Group, LLC - Performance improvement consulting firm that assists call center organizations with strategic planning.

RSA Teleservices - Offers consulting and support services in the development of contact centers for both offshore call center operators and North American corporations, looking to outsource their call center requirements.

Sage Interactive - Canadian firm offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, customized software, staff assessment and training.

Sagess, Inc. - Consulting and managed services firm offering contact center and telecom infrastructure solutions. Areas of focus include contact center assessment, benchmarking, design, technology acquisition.

Sales & Service Level Associates - Customer care call center company specializing in developing and delivering customer care and sales training programs, evaluating center processes, and implementing effective procedures - all unique to your business.

Sandra Steen & Associates, Inc. - Training and consulting firm specializing in the call center industry.

TalkTactics - Provider of online technology products aimed at maximizing the performance of existing and planned call centres. Offering call recording solution that integrates with online agent evaluation product.

TeleSolutions Consulting - Full service training and business consulting company, serving the call center industry and telemarketing businesses.

Third Wave Solutions - Call center consulting, business analysis, quality audit services, telemarketing, predictive dialers.

Virtacom, Inc. - International contact center consultancy specializing in helping clients select the most appropriate technology solution or upgrade, plan and prepare for a successful implementation.

Vocal Laboratories Inc. - Through our pool of thousands of panelists, we test and provide important feedback on the effectiveness of your contact center representatives, voice response system, or speech recognition application.

VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.

WesBol E-Solutions Inc. - Provider of call center consulting services including technology assessment, staff training, call flow management and reporting.

XAct TeleSolutions - Provides communications and call handling solutions through digital call center technology, internet integration, targeted business objectives and improving customer relationships.

Zici - Provides call accounting solutions, call centre management and corporate directory solutions.