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Ptek Holdings, Inc. - Conference Calling -
Category Directory
404-262-8400
3399 Peachtree Road, Suite 700
Atlanta, GA 30326.
www.ptek.com
Sales
$381
million
Business Description
PTEK
Holdings, Inc. is a global provider of business communications services to
large- and medium-sized enterprise customers. The Company has two business
units, Premiere Conferencing and Xpedite. Premiere Conferencing offers a
variety of conference call services and Web-based data collaboration
services, and Xpedite offers enhanced electronic messaging services through
various modalities, including e-mail, fax, wireless and voice. The Company
has a worldwide presence and an established customer base of over 32,000
corporate accounts, including a majority of the Fortune 500, spanning
virtually every major industry.
A large number of businesses rely on data, audio and Web conferencing or
electronic transactional messaging to manage a wide variety of important
business communications. The rapid proliferation of these technologies and
the growing complexity of service requirements have motivated companies to
outsource these managed group communications requirements. In addition, the
current geopolitical climate and corporate cost-cutting trends have
encouraged companies to replace business travel with more convenient,
reliable and economical communications such as conferencing and messaging.
For the year ended December 31, 2003, segment revenues for Premiere
Conferencing and Xpedite were 41.4% and 58.7%, respectively, before
eliminations of consolidated revenues. Geographic revenues for North
America, Asia Pacific and Europe were 64.7%, 17.1% and 18.2%, respectively,
of consolidated revenues for 2003.
To better serve PTEK’s global corporate customers, the Company has launched
new services and enhancements to existing services at each of its business
units to help position them in larger market categories. Premiere
Conferencing has expanded into automated and Web-based data conferencing
services, and Xpedite has developed a suite of transactional e-mail,
wireless and voice-based messaging services.
Service Offerings
PTEK’s business communications services are provided through its two
business units — Premiere Conferencing and Xpedite.
Premiere Conferencing offers a full suite of integrated audio
conferencing and Web-based data collaboration services for all forms of
group communications activities, from large events, such as investor
relations calls and training sessions, to smaller meetings, such as sales
planning calls and project team meetings. Premiere Conferencing provides
group communications services for leading companies in virtually every major
industry. Premiere Conferencing hosted more than 1.3 billion conferencing
minutes in 2003.
Utilizing proprietary software technology, Premiere Conferencing offers
ReadyConference®, its automated conferencing service that does not require
hands-on involvement from an operator. These automated services allow users
to begin and conduct their conference calls without the assistance of an
operator or the need of a reservation via a dedicated dial-in number and
passcode available for use anytime. In addition, Premiere Conferencing’s
Ready Conference® Global Meet service provides local access for
international users for audio conferencing via a voice-over-IP (“VoIP”)-based
network. This service enables international callers to dial into a local
number and connect to a conference call in North America without the need to
use international long distance toll calls.
Premiere Conferencing’s PremiereCall services provide customers with
operator assistance to introduce the speakers and topics, give participants
instructions and monitor all facets of a conference. In addition,
PremiereCall Event management services provide a dedicated team and
professional announcer to work with any customization requests. Typical
PremiereCall applications include sales meetings, investor relations calls,
press conferences, customer seminars, product rollouts, continuing medical
and legal education and branded customer seminars. Premiere Conferencing’s
automated entry into an operator-assisted service, PremiereCall Auditorium®,
enables customers to start a larger-scale conference immediately using
automated passcode access, while still utilizing the resource of a dedicated
operator during the entire call. Premiere Conferencing’s client services
team understands the importance of professional, secure communications and
works closely with its customers to ensure a successful conference.
Premiere Conferencing’s suite of Web-based data collaboration services
efficiently combine the visual power of the Internet with its audio
conferencing capabilities to provide real-time, multimedia presentation
services. Premiere Conferencing recently released ReadyConference Plus, a
data collaboration service which offers customers a simplified web interface
to manage audio conference calls and share slide presentations. Premiere
Conferencing also offers VisionCast® and ReadyCast®. Customers use
VisionCast to conduct large, interactive events, such as training, seminars,
company meetings, focus groups and media conferences. VisionCast can be used
in conjunction with PremiereCall services and includes features such as
chat, Web tours, polling, whiteboarding, record and playback capabilities,
roll call and live demo options. ReadyCast combines similar data
collaboration capabilities for smaller meetings with the cost efficiency and
convenience of the ReadyConference automated conferencing service. As part
of its Web-based services, Premiere Conferencing also offers SoundCast®, an
audio streaming technology that provides live Internet streaming to
simulcast a live conference call or recorded presentation over the Web.
Premiere Conferencing services are available globally through its network of
operations centers and international toll-free numbers. Premiere
Conferencing has bridging and sales infrastructure in the United States,
Canada, Australia, New Zealand, Hong Kong, Singapore, Japan, France,
Germany, Ireland and the United Kingdom.
Xpedite offers a comprehensive suite of messaging services that enables
actionable two-way communications which allow companies to better acquire
and retain customers as well as automate their core business processes.
Xpedite provides tailored services that help businesses manage the
electronic delivery of critical time-sensitive information, such as mortgage
rate updates, equity research reports and regulatory updates to their
customers, trading partners and constituents. Xpedite also offers
transaction-based communications services for reservation confirmations,
proof of delivery notices, lab results, subscription renewal notices,
account statements, invoices and collection notices. By automating key
business processes, Xpedite can also help global enterprise customers better
manage their electronic order fulfillment and account payment settlement.
Xpedite provides services to almost half of the global Fortune 500 companies
across nearly every business sector, including financial services,
professional associations, travel, hospitality, publishing, technology and
manufacturing. Xpedite processed nearly three billion messages in 2003
through its proprietary communications platform.
Xpedite’s messageREACH® e-mail service provides control, tracking, security,
personalization and automated administration for high volume e-mail and
e-commerce applications. This service includes transactional message support
for applications such as trade and account balance confirmations, billing
and invoicing, as well as campaign management capabilities for large-scale
e-marketing applications. Among the advanced features built into the service
are support for the distribution and collection of forms, multiple layers of
encryption and levels of password protection, anti-spam, opt-out protection,
automated personalization of messages with text and graphical inserts,
opt-in list building and the hosting of customer databases for campaign
management. Customers can also utilize secureMAILSM to deliver confidential,
transaction-based data via e-mail as a password-protected HTML attachment.
Xpedite’s e-statement and e-invoicing services provide customers with secure
document delivery via the Web, e-mail or fax. In addition, Xpedite offers
bill payment services as part of its Web-based e-invoicing services.
messageREACH customers can access a proprietary software tool, intelliSENDSM
Wizard, to help with the creation of HTML documents with graphics, tables or
links to Web sites or other documents.
Xpedite offers enhanced fax messaging through faxREACH®, which utilizes
Web-based interfaces and proprietary software for personalized fax
distribution to multiple recipients. In addition, Xpedite recently launched
its fax2MAIL service which allows customers to send and receive faxes from
their computer utilizing a local or toll-free number, with no additional
software required.
Xpedite also provides voiceREACH®, an automated service that simultaneously
delivers large volumes of pre-recorded voice messages to any size list of
phone numbers, voice mailboxes or other answering devices. Typical users of
voiceREACH services include associations, political organizations,
securities firms, trade show operators and collections companies.
Xpedite also provides smsREACHSM, short message services for wireless users
which allows text messages to be delivered to GSM phones using existing
Xpedite access methods.
Xpedite’s services support multiple protocols and can be accessed through a
variety of methods including ftp, TCP/IP, PC-Xpedite software, or SMTP.
Xpedite services are available throughout the world with local sales and
customer support available in 18 countries throughout North America, Asia
Pacific and Europe.
Conference Call Providers in the Directory
ACT Teleconferencing
Conference Depot
Conference Plus
Citizens Conferencing
ECI Conference Call Services
Freeconference.com
Genesys Conferencing
InterCall
netspoke
Premiere Conferencing
Ptek
Raindance
Spectel
WebEx
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