Kroll Ontrack - Data Recovery Services -  Category Directory

1-800-872-2599

11808 Miracle Hills Drive
Omaha, NE 68154 

www.ontrack.com

Business Description

Kroll Ontrack ("Ontrack" or the "Company"), provides
software and service solutions that help customers manage, recover and discover
their valuable data. Using its proprietary tools and techniques, Ontrack can
recover lost or corrupted data from virtually all operating systems and types of
storage devices through its do-it-yourself, remote and in-lab capabilities.
Ontrack(R) DataTrail(TM) electronic discovery solutions help companies, law
firms and federal agencies quickly and cost-effectively recover electronic
information for use in investigations, litigation and other legal matters.
Ontrack also offers award-winning PC utility software programs that help prevent
critical data loss through a broad line of problem-solving, file-management and
productivity utilities.

OVERVIEW OF BUSINESS

Ontrack provides a wide range of services and software products that
enable users to maintain access to their data and permit fast recovery from
system failure.

Historically, the core service business of Ontrack has been data
recovery. Ontrack can recover lost or corrupted data from most types of
operating systems and storage devices and performs data recoveries for Fortune
500 corporations, governmental agencies, educational and financial institutions,
small businesses and individuals. In many cases, Ontrack can perform Remote Data
Recovery(TM) services via a modem or Internet connection. In other cases,
customers ship disk drives or other storage media to Ontrack for in-lab data
recovery.

Today, Ontrack also offers evolutionary and customized service
solutions to focused market segments. For example, the Company's electronic
discovery and computer forensic services, which are designed for use in
investigations and other legal matters, specialize in searching, reconstructing,
recovering and producing computer information from multiple information
technology platforms, business software applications, email systems, and
geographic locations. Ontrack also provides the expertise and technologies
needed for large-scale electronic data investigations of diverse computing
environments which often include a variety of e-mail and other electronic
document applications and a range of computer/storage platforms, such as
mainframes, corporate networks and data archival systems. Ontrack's electronic
discovery is known for its expertise in data evidence relating to mergers and

acquisitions, intellectual property, civil litigation, antitrust and class
action matters. 

The Company's software solutions consist of a broad line of
award-winning products that help prevent and recover from data loss. Its
foundation is an array of problem-solving, file management and productivity
tools and utilities whose span includes proactive solutions that help prevent
system failures and reactive "do-it-yourself" products that help recover from
data disaster.

SERVICE SOLUTIONS

In order to address the wide variety of data recovery needs of its
customers, Ontrack has developed and offers a broad range of service solutions
ranging from engineer assisted in-lab and Remote Data Recovery services to
on-site data recovery service. The breadth of its data recovery tools and
expertise gives Ontrack the ability to recover data stored on nearly all types
of storage media and operating system formats, and to offer creative,
customized, real-time solutions to customers facing unique data recovery
situations.

More than one hundred times each business day, worldwide data loss
inquiries come to Ontrack by a variety of means, including the Internet and
telephone. Those who contact Ontrack for help in recovering their data are
connected to a customer service representative that will quickly assess the data
loss situation, describe associated pricing and identify recovery options.

Customers requesting engineer-assisted services provide Ontrack access
to their data in one or more ways: for in-lab service, their hard disk drive or
other storage media will be shipped to an Ontrack in-lab facility; for Remote
Data Recovery service, customers connect their computer system to an Ontrack
server via a modem or Internet connection; and for on-site service, Ontrack
engineers travel to a customer identified location. Thereafter, a thorough
diagnostic evaluation is performed to determine the nature and cause of the data
loss, to quantify and identify data that can be recovered, and to develop a
recommended course of action. After reviewing the results of the evaluation, the
proposed solution and pricing information with Ontrack, the customer chooses
whether to proceed with a data recovery solution.

Recoveries are performed using one or more of Ontrack's data recovery
tools. These tools include numerous proprietary software programs, specialized
devices, fixtures and other equipment. The final deliverable - recovered data -
is provided in a number of ways: in-lab service delivers it on the customer's
preferred choice of media; Remote Data Recovery service repairs and recovers it
directly to the customer's originating system media; and on-site service may use
either or both methods.

Ontrack also routinely offers customized services and products to meet
the demands of clients in certain specialized markets. For example, the
Company's electronic discovery business unit specializes in searching,
reconstructing, recovering and producing select electronic information for use
in investigations, litigation and other legal matters. Ontrack also provides the
expertise and technologies needed for large-scale electronic data investigations
of diverse computing environments which often include a variety of e-mail and
other electronic document applications and a range of computer/storage
platforms, such as mainframes, corporate networks and data archival systems.
Ontrack electronic discovery is known for its expertise in data evidence
relating to mergers and acquisitions, intellectual property, civil litigation,
antitrust and class action matters. In connection with Ontrack's electronic
discovery services, Ontrack uses Electronic Data Viewer(TM) which is a scalable
online document review application that can be accessed 24 hours a day, seven
days a week from virtually any computer with Internet access and it has all the
benefits of electronic review without all the cumbersome "hands on" work
associated with reviewing paper documents.

SOFTWARE PRODUCT SOLUTIONS

Ontrack offers an array of software products that address a variety of
issues users encounter and which can be generally categorized into five solution
areas - Electronic Discovery, Data Recovery, Security and Privacy, eSupport, and
PC Utilities.

ELECTRONIC DISCOVERY

CAPTUREIT(TM) is a "data cloning" software tool that assists users in
retrieving and authenticating data. It performs a sector-by-sector data capture
and includes verification routines to ensure data has not been tampered with
during or after the capture process. Often it is used in relation to legal
proceedings and in conjunction with electronic discovery or computer forensic
services.

FACTRACKER(TM) is a solution used to investigate and discover
electronically produced evidence related to legal matters. The solution includes
CaptureIt, data cloning software that makes sector-by-sector copies of hard
drives, and FacTracker, a tool that gives immediate results in the analysis of
data. FacTracker verifies the image, restores deleted documents, analyzes
unallocated and slack areas, performs keyword searches, identifies files, and
creates reports.
 
DATA RECOVERY

ONTRACK DATA RECOVERY FOR NETWARE (ODRN) is a network utility designed
to provide improved access to network data and help prevent data structure
problems. It allows system administrators to access mounted and unmounted drives
and perform file recovery and file system repairs without bringing the server
down. ODRN has been tested and approved with NetWare 5.

EASYRECOVERY(TM) is a data recovery tool that is effective in
situations where accessing lost data does not require the expertise of a data
recovery engineer. It can recover files from a variety of hard disk problems,
including corrupt FAT tables, inaccessible partitions, virus attacks, and
accidental reformatting.

EASYRECOVERY FILEREPAIR(TM) is a do-it-yourself software solution that
enables a user to repair and restore corrupt Microsoft(R) Office files into new
readable files, requiring less technical sophistication than many software
applications, while saving a user time and resources.

SECURITY AND PRIVACY

DATAERASER(TM) is a "data scrubbing" software program. Data saved on a
hard disk remains even after it is deleted, sent to the recycle bin, or after
the drive is reformatted or repartitioned. DataEraser is designed to address
this problem and to completely erase a computer's hard disk of all data. It
allows for the safe recycling of hard drive media without putting confidential
information at risk, for example, when a personal computer is donated or
transferred to another user.

INTERNET CLEANUP(TM) is a software tool that allows for the removal of
unwanted data that can be used to track Internet activities. Internet sites
often will intentionally leave information files on a PC's hard drive for the
purpose of tracking user activities, browsing habits and purchasing patterns.
Additionally, browsers often store data, graphics and web pages from almost
every web site visited. Internet Cleanup software allows users to regularly,
automatically, and permanently clean their PC of such files and data.

eSUPPORT TOOLS

RAPIDRECALL(TM) is a remote personal computer backup and recovery
software product. It delivers a solution that addresses the data protection,
rapid recovery and systems self-repair needs of desktop PCs, mobile users and
remote sites.

PC UTILITIES

DISK MANAGER(R) is a hard disk drive installation and partitioning
utility for personal computers. It facilitates the process of installing new,
replacement or upgrade hard disk drives and also optimizes storage capacity on
hard disk drives.

EASYUNINSTALL(TM) is a software utility program for operating systems
that assists users in removing and/or relocating unwanted personal computer
files and programs.

FIX-IT UTILITIES(TM) is a series of software utility programs that
defragment disks, recover deleted files, clean and optimize the Windows
registry, provide system monitoring and diagnosis, and include other system
administration functionality.

ONTRACK SYSTEMSUITE(TM) is a suite of integrated utility products that
is designed to keep PC systems operating at peak performance. It includes some
or all of the functionality found in Fix-It Utilities, Easy Uninstall and
DataEraser products.

POWERDESK(R) is a powerful file manager utility program for operating
systems.

ZIPMAGIC(R) is a premium file compression software utility program that
includes a patented method for viewing and handling compressed files. Its
features include capabilities to automatically zip outgoing e-mail attachments,
to create self-extracting archives, to span large zip files over multiple
diskettes, and to configure anti-virus program support.