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Documentum Inc.- Content Management Systems -
Category Directory
925-600-6800
6801
Koll Center Parkway
Pleasanton, CA 94566
www.documentum.com
Sales
$289
million
Business Description
With
a single platform, Documentum enables people to collaboratively create,
manage, deliver and archive unstructured content that drives critical
business operations.
Documentum provides enterprise content management (Enterprise Content
Management) solutions that enable organizations to unite teams, content and
associated business processes. Documentum’s integrated set of content,
compliance and collaboration solutions support the way people work, from
initial discussion and planning through design, production, marketing,
sales, service and corporate administration. This business-critical content
includes everything from documents and discussions to email, Web pages,
records and rich media. The Documentum platform makes it possible for
companies to distribute all of this content in multiple languages, across
internal and external systems, applications and user communities. As a
result, Documentum’s customers are able to harness corporate knowledge,
accelerate their time to market, increase customer satisfaction, enhance
supply chain efficiencies and reduce operating costs, thereby improving
their overall competitive advantage.
From its inception in 1990 through December 1992, the Company’s activities
considered primarily of developing its products, establishing its
infrastructure and conducting market research. The Company shipped the first
commercial version of its Documentum Server product in late 1992, and since
that time substantially all of the Company’s revenue has been from licenses
of its family of Enterprise Content Management system products and related
services, which include maintenance and support, education and consulting
services.
Since 1993, Documentum has delivered products that enable management of
business-critical content and knowledge sharing within an enterprise. These
solutions have been largely applied toward accelerating business processes
that reduce new product time to market and time to revenue as well as ensure
compliance in highly regulated industries. Documentum is leveraging its
substantial experience in managing dynamic content for business-critical
documents and is extending it to facilitate e-business connections.
In fiscal 1999, Documentum evolved from focusing on enterprise document
management to focusing on content management to power e-business. As the
Internet evolved, Documentum helped existing and new customers alike
leverage the Web to conduct business by extending its platform to enable Web
content management. Since that time, Documentum has focused mainly on
providing a complete content management solution — the ability to manage all
of the information that exists inside a company, whether through enterprise
document management or Web content management, and the use of that
information to drive e-business initiatives aimed at customers, partners and
employees. Increasingly, Documentum’s Enterprise Content Management
solutions are being used to accelerate and extend companies’ online
presence, delivering active and trusted content to multiple channels. Today,
these solutions enable more than 2,400 organizations worldwide to apply
trusted content within and between organizations, driving e-business
applications that connect employees, customers and business partners. To
facilitate this mission, the Company introduced Documentum 4i, an open,
standards-based Enterprise Content Management platform, in 1999. Because it
is an open, standards-based platform, developers outside the Company are
able to easily integrate with the product using the standard set of tools,
resulting in a larger number of developers working to build applications on
top of Documentum’s platform. This platform allows for the creation,
management and delivery of content to a wide variety of information devices,
including the Web, cellular phone, pager, fax machine, printer, CD or PDA
device. In 2000 and 2001, the Company introduced four packaged solutions
(formerly called “Editions” by the Company) based on the Documentum 4i
platform. These solutions — Web Content Management, Portal Content
Management, B2B Content Management, and Compliance Content
Management-offered a tailored mix of core technology from Documentum 4i that
could manage volumes of content. Early in 2002, a fifth solution — Digital
Asset Management Edition — was released, and later in the year the Company
introduced Documentum 5, the next version of its Enterprise Content
Management platform, which now enables collaboration, communication,
compliance and knowledge-sharing on a global scale. Incorporated within the
newly released Documentum 5 platform are two of its newest solutions —
Documentum eRoom Enterprise and Records Manager. Documentum eRoom Enterprise
is the foundation of the now available Collaboration solution, which brings
together people, processes, and content with a digital, collaborative
workplace. Enterprise Records Management solution has also been introduced,
featuring Documentum Records Manager as an integrated records management
solution that equips organizations to create, safeguard, and access
necessary records, relate them to relevant business content,and archive or
destroy records according to system-enforced administrative, regulatory, or
legal rules. The Company continues to invest in research and development in
order to update its family of products and expand its market focus to
deliver products to provide an Enterprise Content Management solution for
customers, partners, and employes.
The Company will continue to license and support the Documentum 4i platform,
however, it expects that license and service revenue from Documentum 5 and
newer product offerings will account for substantially all of the Company’s
revenue for the foreseeable future.
As of December 31, 2002, the Company employed 1,155 persons, including 426
in sales and marketing, 166 in its consulting and education services
organization, 118 in customer technical support, 259 in research and
development and 186 in finance and administration. Of these, 221 are located
in Europe, 34 are located in Asia Pacific and the remainder is located in
North America.
Documentum®, Documentum 5TM Documentum 4iTM, Documentum ServerTM, eRoom
Technology, Inc.®, Truearc®, Boxcar Software, Inc.®, Bulldog, Inc.® and
eRoom EnterpriseTM are trademarks of Documentum, Inc. All other trademarks
or service marks appearing in this document are the property of their
respective holders.
Documentum’s Solution
Documentum is addressing the Enterprise Content Management market
opportunity with a platform that helps companies manage, deliver, and
archive large volumes of content within and beyond the enterprise, powering
any enterprise application with un-structured content. Documentum 5 enables
collaboration, communication, and knowledge-sharing on a global scale. Built
as an open, scalable platform, Documentum 5 allows companies to leverage
current technological investments with integrations to industry-leading
tools while also enabling rapid application development and deployment with
an industry-standard Java 2 (J2EE™) platform, standards-based development
environment, native Extensible Markup Language (XML) capabilities, and a
services-based architecture.
Today, more than 2,400 organizations worldwide rely on Documentum to manage
content within and between their organizations and to drive content
applications for customers, business partners, and employees. Documentum 5
helps to ensure that content used by any application is current, accurate,
trusted and available in the required format. It facilitates content
creation among collaborative teams and speeds deployment by integrating with
complementary system components of the “content value chain” or the result
of connecting each part of an enterprise electronically. This contributes to
increased efficiency and predictability, improved accuracy, and repeatable
best practices. In addition, Documentum 5 can automate business processes
that drive the creation, management, approval, distribution, and archival of
content, whether for delivery to a Web site or for internal use. This can
involve partners, customers, employees, or other members of a virtual
community.
Some of the features of Documentum 5 include:
• Scalability. Documentum 5 enables a vast number of content contributors,
manages massive quantities of content, and delivers content to high-volume
sites as a result of a clustered architecture that allows customers to add
users incrementally without compromising performance.
• Security. Documentum 5 protects the integrity of content through a
combination of user- and role-based security measures, as well as extended
permissions that control how content is accessed and modified. Documentum 5
supports digital certificates, electronic signatures for approving and
routing content and meeting regulatory requirements, and extensive audit
trails which enable secure sharing of content.
• Collaboration. Documentum 5 brings together geographically distributed,
extended-enterprise teams to efficiently work together while accelerating
development and delivery of products and services, capturing best practices
and managing enterprise knowledge.
• Business Process Automation. Documentum 5 can automate all business
processes involving content. Easy-to-use, graphical lifecycle management can
be combined with workflow to manage the entire content lifecycle from
creating/capturing, through management, delivery, and archiving of content
assets.
• Content Intelligence. Documentum 5 provides powerful auto-tagging and
classification features that improve the value of content stored in the
Documentum repository. These features improve accuracy and consistency of
content by automatically analyzing it for concepts and keywords, storing the
results as tags and organizing content in logical structures. Documentum 5
significantly streamlines the indexing and liking of content residing in
multiple disparate systems throughout an enterprise, enabling sophisticated
searches, easy navigation and personalization of content.
• Globalization. Documentum 5 makes it possible for companies to distribute
content in multiple languages, across internal and external systems,
applications and user communities. With Documentum 5, organizations can
deploy content across geographic boundaries, keeping customers, partners,
and employees updated with timely, accurate content delivered in native
languages. Primary languages supported out-of-the-box include English,
German, French, Japanese, Korean, and Spanish, with Italian to be available
in 2003.
• Rich Media Management. Documentum provides a single solution for managing
all forms of unstructured content, including rich media. Capabilities
include intelligent handling of rich media assets, such as media-specific
indexing, browsing and search capabilities, easy-to-use editing, automated
file transformation features, and the ability to fully integrate and manage
these digital assets with other types of content. These features improve
efficiencies, decrease authoring and publishing time, and enable repurposing
of existing content, rather then recreating it.
• Multi-Channel Delivery. Documentum 5 leverages XML for automatic content
transformation and multi-channel delivery to any device, including cell
phones, Web, printers, CD, and wireless devices. By creating XML content
once and leveraging it everywhere, customers ensure message consistency and
relevance across all channels of communication.
• Unlimited Content Formats. Out-of-the-box, Documentum 5 supports more than
50 formats that can be extended, as needed, to support additional content
types. For certain formats where unique services are needed, such as XML,
Photoshop files, QuarkXPress documents or engineering drawings, Documentum 5
provides specialized functionality. In addition, business users can author
content in familiar applications such as Microsoft Word, PowerPoint, or
Excel as well as specialized applications such as AutoCAD, Photoshop,
QuarkXPress, or Epic.
• Integration With Enterprise Software Infrastructure. Documentum 5’s open,
standards-based architecture enables easy integration with market leading
enterprise applications, as well as popular portal platforms, application
servers, directory servers and databases. Documentum also offers
out-of-the-box integrations with market-leading applications, such as
applications from PeopleSoft, SAP and Siebel.
Documentum Products
Documentum 5 Enterprise Content Management Platform. Documentum 5 is an
enterprise-wide content management platform for creating and capturing,
managing, delivering, and archiving large volumes of content within and
beyond the enterprise, powering any enterprise application with both
structured and unstructured content. The platform was designed for ease of
use and ease of deployment to users at all levels, improving efficiency and
speeding project completion with new collaborative tools and services. The
platform also meets strict security and regulatory compliance requirements
both within and beyond the enterprise and manages all enterprise content in
one tightly-integrated system, including new services for collaboration,
enterprise report management, scanning/imaging, and records management.
Documentum 5 includes new usability features that provide a consistent user
experience across all products with point-and-click commands, a new
browser-based interface and a common application framework built on a
standards-based J2EE architecture, that enables plug-and-play enhancements
and extensions.
Today’s companies need more from enterprise content management than simply
managing business documents. Companies also need to efficiently manage Web
content, ensure compliance with new and emerging regulatory requirements,
and make the most of knowledge and content assets through enterprise-wide
collaboration among multiple users. Documentum addresses these needs with a
set of packaged solutions.
These packaged solutions, previously referred to by the Company as
“Editions”, are described below and address six pivotal content management
areas: enterprise document management, Web content management, digital asset
management, compliance, collaboration and records management. Each packaged
solution leverages the Documentum 5 Enterprise Content Management platform
by encompassing a mix of products focused on a customer’s particular
Enterprise Content Management requirements. The Company also offers these
products on a stand-alone basis for integrations that complement the
solutions.
Enterprise Document Management (EDM). The Documentum EDM solution manages
the information companies depend on. Documents such as engineering drawings,
statements of position, marketing collateral and sales presentations are
critical for the smooth and efficient operation of a company. The increased
use of the Internet for public disclosure and the need to reuse documents
and their content on the Web have heightened the importance of capturing,
managing, and delivering information contained in business documents.
Documentum’s EDM solution improves quality and boosts productivity by
ensuring that the documents that users access have been properly reviewed
and approved. It enables compliance and promotes good business practices for
organizations operating in a highly regulated environment and improves
overall operational efficiency by facilitating collaboration among users,
including remote employees and external suppliers and partners.
Web Content Management (WCM). The Documentum WCM solution eases and
automates the complex processes for creating, managing, and publishing Web
content in multiple languages and locations. Documentum WCM enables
non-technical contributors to create and deliver accurate, reliable Web
content and provides Web teams with the tools they need to focus on site
design and functionality and handle the technical requirements of managing
content on complex, global Web sites.
Digital Asset Management (DAM). Documentum DAM provides unique capabilities
for organizations to manage their rich media assets. This solution gives
companies the ability to easily store, search, access, modify, and repurpose
all digital assets. Documentum DAM also allows businesses the ability to
move content efficiently along the digital supply chain throughout the
entire production and distribution process.
Compliance. Companies that must comply with government regulations or simply
desire to conform to industry standards for good business practice rely on
Documentum solutions to enable verifiable compliance, and to avoid fines and
closures that could severely impact profitability and time-to-market. Many
types of content, such as standard operating procedures, material safety
data sheets, or customer records, must be carefully controlled to meet
regulatory compliance or quality standards. Documentum Compliance ensures
collaboration within an organization and with trusted suppliers, ensuring
that business rules are adhered to in an auditable manner.
Collaboration. As the scope of senior management responsibility increases,
it increases the need for enterprise collaboration. Today’s product and
service companies work across many departments, time zones, and
organizational boundaries and corporate documentation must be shared in real
time across these many locations. Recognizing this need, Documentum recently
acquired eRoom Technology, Inc., a provider of extended enterprise
collaborative software and services focused on providing Internet
collaboration solutions. Documentum eRoom enables companies to become more
productive and agile by bringing together geographically distributed,
extended-enterprise teams to efficiently get work done
Enterprise Records Management. Records management is a serious issue for
corporations and is likely to assume an even higher priority following the
full implementation of recent corporate governance legislation. This
legislation imposes reporting, certification and executive accountability
regulations on corporations, demanding high standards of records management,
security and availability of information. With the acquisition of TrueArc
Corporation, a privately-held provider of electronic records management and
digital preservation, Documentum is ready to equip organizations with the
tools to create, safeguard, and access necessary records, relate them to
relevant business content, and cost-effectively archive or implement
document retention policies according to system-enforced administrative,
regulatory, or legal rules.
Documentum negotiates prices charged for its principal products from its
price list on a case-by-case basis, taking into account such factors as
industry, functionality and the volume of users, and on a per-seat or
per-CPU basis. All transactions are evidenced by a written contract,
typically an end-user license agreement, between the Company and the
end-user or partner. Documentum typically ships products within a short
period of time after acceptance of orders, which is common in the computer
software industry.
Open
Architecture
Enterprise integration is essential to fast and effective deployment of
content applications and Documentum has built an open, comprehensive
platform to allow for that integration. We provide support for major
industry standards, including J2EE, XML and Microsoft .NET. These standards
allow for developers outside the organization to integrate Documentum 5 with
the core components of a global computing infrastructure. This includes
integration with commerce platforms such as IBM and Microsoft, enterprise
applications from Siebel and SAP, target marketing tools and Web Application
Servers from companies such as BEA Systems, IBM, and Art Technology Group (ATG),
and authoring tools such as FrontPage, DreamWeaver and Microsoft Office.
Consulting and Education Services
Global organizations needing assistance in developing or refining their
approach to implementing vital Enterprise Content Management initiatives can
engage directly with the Documentum Worldwide Consulting Services
organization.
Documentum Consulting understands the requirements for defining an
enterprise strategy and provides a complete range of product, solution, and
application support, thereby delivering strategic vision as well as tactical
implementation. Documentum Consulting focuses its expertise to reduce both
the time and the cost of deployment for organizations.
To better assist customers, Documentum Consulting has aligned its services
with the entire Documentum product and solution platform, providing
offerings in five service categories:
• Industry and Content Applications — designing, developing, and delivering
customized solutions that meet industry and/or operational objectives and
address customers’ critical business problems. This category serves
customers that are in need of vertical and horizontal industry solutions as
well as content integration services.
• Rapid Deployment Services — providing rapid deployment for every
Documentum packaged solution and facilitating content management
functionality in order to address customers’ specific business objectives.
This category serves customers that are interested in bringing their
unstructured content under the control of an Enterprise Content Management
repository as quickly as possible.
• HeadStart Services — early installation and planning services that give
customers a solid product and knowledge foundation for the deployment of
content management solutions. This category serves customers that may be
staffing their deployment initiatives internally or with an integration
partner, but they recognize the benefit of initial assistance from
Documentum product experts.
• Development and Integration Services — providing customers with highly
customized solutions that support their unique combinations of platforms and
applications and address their cross-functional business requirements. This
category serves customers whose business, process, or platform
specifications dictate the extension of product or integration functionality
beyond configurable capabilities. Documentum consultants can apply
programming expertise to the development of technical solutions that tailor
the platform to the specific business case or technical environment.
• Advisory and Technology Services — offering advisory and technology
support and technology integration packages, incorporating the planning,
assessment, and implementation of platform technology in order to extend the
function, operation or scale of a content management deployment. This
category serves customers who need assistance in implementing platform
features and services in support of development and deployment initiatives
being driven by a customer or partner.
Documentum Education offers a curriculum of courses on Documentum products
for end users, application developers and system administrators. Courses are
available at the Company’s training centers in Pleasanton, Houston, Chicago,
Philadelphia, Boston, New York, Washington, D.C., London, Munich, Paris,
Singapore, Tokyo, and Melbourne. Documentum Education can also be delivered
at a customer’s site or through eLearning via the Internet.
Technical Support Services
Documentum offers several tiered levels of support tailored to customers’
unique requirements. The Company’s maintenance and technical support
agreements are renewable on an annual basis and provide customers with
technical support and product upgrades on a when-and-if available basis. At
the cornerstone of the Documentum Customer Support program is the Standard
Support Services agreement. The Standard Support Services agreement provides
maintenance releases and upgrades, access to a wealth of information and
online help via our Electronic Service Center and expert technical phone
support for all Documentum products during normal local business hours.
Documentum’s Electronic Service Center is a Web site that provides learning,
technical tips, and problem resolutions shared by Documentum’s network of
support and competency centers.
For customers with round-the-clock production, Documentum Mission-Critical
Support provides worldwide technical support 24 hours a day, and 365 days a
year. Documentum currently operates four Technical Support Centers in
geographic locations that provide local support in all major time zones. The
Technical
Support Centers are located in California, the United Kingdom, Germany, and
Australia. Each center offers different levels of hotline technical support,
remote dial-in services for problem identification and access to maintenance
and patch releases for supported and purchased products.
With Documentum Developer Support, customers can leverage Documentum’s
development experts’ knowledge and experience in the latest technical tools
and capabilities to help streamline their Documentum development process and
ensure maximum coding efficiency and quality.
In addition to Standard Support Services, Mission-Critical Support and
Developer Support, Documentum offers Enterprise Support. Designed to meet
the needs of Documentum’s largest qualifying customers, Enterprise Support
provides designated senior-level technical consultants, prioritized case
handling and escalation and Developer and Mission Critical Support services
in one comprehensive support offering.
Designed specifically to address the needs of customers migrating from
Documentum 4i to our newest product set, Documentum 5, Migration Support
provides customers’ technical team with everything it needs for a
streamlined, trouble free migration. A team of Migration Specialists is
available for a limited time to assist customers with migration-focused
support offerings, such as Documentum 5 Infrastructure Planning, Documentum
5 ‘After Hours’ Migration Support and Documentum 5 Application Development
Support.
Finally, Extended Support provides an option that allows customers to
continue receiving service from Documentum Technical Support, even when the
Documentum product they are using has reached its end-of-support date. This
level of support is designed to meet the needs of businesses that delay
product upgrades but need to ensure continued, smooth operation of their
Documentum deployment as well as for those companies that find its version
of Documentum, though beyond the end-of-life date, is adequate for
short-term purposes.
Industry Background
Today, the definition of Enterprise Content Management covers the management
of both structured data and un-structured information across the enterprise
and is, therefore, quite broad. Structured data encompasses the information
that can be managed by a relational database and fits into rows and columns,
which includes basic customer account information, sales figures or
inventory data. Unstructured content, which accounts for 80% of the content
within most organizations, is the remaining data and includes word
documents, presentations, web pages, XML files, emails, instant messages,
graphics, audio, sound and more. This latter list of content is commonly
considered some of the most valuable assets to any company as it represents
material knowledge and information about how a company does business.
As Enterprise Content Management spans the entire content lifecycle, it also
includes creation and delivery of content through multiple channels, and in
different formats, as well as the archiving and eventual destruction of
content. Accordingly, Enterprise Content Management has gained significantly
greater visibility as a result of the importance that content has in the
success of most organizations. It has been noted that storing and accessing
certain types of content, such as broker/client communications, is now
legally mandated for a number of industries and companies are looking for
ways to automate and streamline content management, therefore, avoiding the
risks of non-compliance and protecting against potential liability.
A well-defined content strategy is key to realizing the vision of integrated
management of content across an enterprise. While many still believe that
Enterprise Content Management can be accomplished with a single application,
the Company believes only a suite of integrated products meets the currently
accepted definition of Enterprise Content Management. For many organizations
Enterprise Content Management is part of a complete content strategy, and
not just a single technology project that could be addressed with a more
specific niche solution. While centralized content management is common to
most implementations, the content strategy of an organization is unique to
that enterprise and its business.
Enterprise Content Management is not only a technology issue, it is also
impacted by people and processes. Accordingly, planning in all three areas
is the key to a successful Enterprise Content Management implementation.
Organizations are focusing on the business drivers and benefits to be gained
through their Enterprise Content Management strategy to ensure there is a
solid business justification to back it up. Once a business plan and content
strategy are in place, a customer has taken the first steps to ensure a
smooth transition to an integrated approach to content management. After
this important step is complete, a customer can move on to defining its
Enterprise Content Management requirements and evaluating potential vendors.
Competition
The market for enterprise content management solutions is intensely
competitive, subject to rapid change and significantly affected by new
product introductions and other market activities of industry participants.
We encounter direct competition from a number of public and private
companies that offer a variety of products and services addressing this
market. These companies include FileNet, Open Text, Interwoven, Stellent,
IBM and Vignette. Additionally, other enterprise software vendors, such as
Oracle and Microsoft, are potential competitors in the future. We also
compete with providers of workgroup solutions, content publishing
application providers, and current or potential customers who may develop
in-house solutions. As a result of this competition, we face competitive
pricing pressures.
Many of our current and potential competitors have longer operating
histories, greater financial, technical, marketing and other resources,
greater name recognition and a larger installed base of customers than we
do. In addition, several of these companies, including Microsoft, Oracle,
IBM and others, have well-established relationships with our current and
potential customers and strategic partners, as well as significant knowledge
of the enterprise software industry, which may enable them to more easily
offer a single-vendor solution than we are able to provide.
In addition, although we currently partner with a number of companies that
provide complementary products such as web tools, enterprise applications
and web servers, these partners may introduce competitive products in the
future. We are also subject to potential competition from a number of
systems consulting and systems integration firms upon which we rely for
implementation and other customer support services. Although we seek to
maintain close relationships with these service providers, many of them have
similar, and often more established, relationships with our competitors.
Further, many of these third parties possess industry-specific expertise and
have significantly greater resources than we do, and may market software
products or services that compete with us in the future.
There are many factors that may increase competition in the market for
Enterprise Content Management solutions, including (1) entry of new
competitors, (2) alliances among existing competitors and (3) consolidation
in the software industry.
Strategic Acquisitions
As part of our business strategy, we frequently evaluate strategic
opportunities that would facilitate the evolution and expansion of our
Enterprise Content Management platform and associated solutions. The Company
has acquired technology in the past and will continue to evaluate
opportunities in the future.
On January 23, 2002, the Company acquired privately-held Boxcar Software,
Inc., a provider of content aggregation and distribution technology allowing
companies to gather content from any source, including Web sites, public
folders, file systems and legacy applications, and distribute the content in
any format and to any destination. (For further details of this transaction,
see Notes to Consolidated Financial Statements.)
On November 27, 2002, the Company closed the acquisition of TrueArc
Corporation, a privately-held provider of electronic records management and
digital preservation software. (For further details of this transaction, see
Notes to Consolidated Financial Statements.)
On December 10, 2002, the Company acquired eRoom Technology, Inc, a
privately held provider of extended enterprise collaborative software and
services focusing on providing Internet collaboration solutions to the
extended enterprise. (For further details of this transaction, see Notes to
Consolidated Financial Statements.)
These strategic acquisitions have helped Documentum expand its product
portfolio to include a full spectrum of Enterprise Content Management
capabilities, ranging from content creation to management, delivery,
retention and destruction, and provide customers with one integrated system
to manage the entire content life cycle.
Content Management Solutions -
Category Directory
Content Management Software & Solutions Companies in the Directory
Documentum
FileNet
Hummingbird
Interwoven
Open Text
Mobius Management Systems
Stellent
Vignette
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