EMC Corp. -  Computer Storage -  Category Main Page

(508) 435-1000

176 South Street
Hopkinton, MA 01748
www.emc.com
 

Sales

$6.2 billion

Business Description 

EMC Corporation and its subsidiaries design, manufacture, market and support a wide range of networked storage products and information storage and management software that are designed to enable organizations of all sizes to extract the maximum value from their information, at the lowest total cost, across every point in the information lifecycle. We also offer extensive services for information storage and management. Our strategy and vision is to focus on the management of information across its entire lifecycle from creation and use to archive and disposal. By doing so, we help customers improve the utilization of their information technology (IT) assets, simplify and automate the management of their information, provide cost-effective business continuity and ensure easier compliance with government and industry regulations and corporate governance requirements. Our best-of-breed technology and depth of services expertise are focused on helping customers implement information lifecycle management.

The customers for our products are located worldwide and represent a cross-section of industries and government agencies. Our customers use our products and services in conjunction with a variety of computing platforms, storage systems and software applications that support key business processes, including transaction processing, enterprise resource planning, customer relationship management, data warehousing, electronic commerce, content management, business intelligence and web hosting. Our products enable them to consolidate, network and generate value from their digital information across heterogeneous storage systems, switches, hubs, servers and software.

We believe that our products and services enable our customers to realize higher returns on information and achieve competitive advantages.

Products and Offerings

Our principal segments consist of information storage products, Documentum products and services, LEGATO products and services and information storage services. 

Information Storage Products Segment

Information storage products are comprised of information storage systems and information storage software.

Information Storage Systems

• Introduction

We offer a wide range of information storage systems to meet the specific needs of our customers in terms of performance, functionality, availability and cost, whether in a Storage Area Network (SAN), Networked Attached Storage (NAS), Content Address Storage (CAS) or direct attached storage environment. Our product portfolio ranges from the CLARiiON CX300 up to the Symmetrix DMX3000. At their respective price points, we believe that our networked information storage systems offer the highest levels of functionality, performance and availability in the information storage market.

• CLARiiON Systems
Our CLARiiON family of networked storage systems is based on a modular design, providing for flexible levels of functionality, performance and availability. In 2003, we began to offer these systems with integrated ATA and Fibre Channel disk drives. Through the integration of both Fibre Channel and ATA drives, our CLARiiON networked storage systems give customers more choices, enabling them to meet differing performance requirements at varying price points. It also enables them to bring more of their offline, tape-based data online to improve accessibility and extend its useful life.

In February 2004, we introduced a complete new line of our CLARiiON CX series, including the CLARiiON CX300, CX500 and CX700. These systems offer customers higher performance at the same price as previous CLARiiON models and new, cost-effective replication options.

Our operating software for CLARiiON is FLARE, which provides capabilities for managing, protecting and replicating information while improving total system availability within the CLARiiON environment. We intend to continue to enhance our CLARiiON family of systems with additional features and capabilities.

• Symmetrix Systems
In 2003, we introduced a complete new line of Symmetrix systems, the Symmetrix DMX series. The Symmetrix DMX series is based upon our Direct Matrix Architecture that enables us to significantly and cost-effectively increase performance, availability and functionality. All of our Symmetrix DMX systems operate in conjunction with our multi-platform storage management and infrastructure software products. The Symmetrix DMX series includes:

• the Symmetrix DMX800, a modular high-end storage model, which enables customers to purchase Symmetrix storage capabilities in smaller increments and deploy the systems outside data centers, thereby reducing acquisition costs, environmental costs and total cost of ownership; and

• the Symmetrix DMX1000, 2000 and 3000, models designed for customers with demanding high performance, high functionality and high capacity consolidation requirements.
 
Our operating software for Symmetrix is Enginuity, which delivers advanced functionality in areas such as performance management; data integrity; system availability; security; and information protection, replication and sharing within the Symmetrix environment. We intend to continue to enhance our Symmetrix family of systems with additional features and capabilities.

• NetWin and Celerra Systems – Networked Attached Storage Products
We offer a range of products designed specifically for the NAS environment, including:

• the NetWin 200 system, our entry-level NAS offering, which we introduced in 2003. Our NetWin 200 is the first in a new family of Microsoft Windows-powered NAS products. Our NetWin 200 combines the Microsoft Windows Storage Server 2003 with certain of our CLARiiON CX systems. NetWin 200 is used by those customers operating predominantly in a Microsoft Windows environment who require NAS functionality, enabling them to more cost-effectively manage, share and protect business-critical data;

• the Celerra NS (Network Server), our mid-tier NAS offering, which is integrated in a single enclosure with a CLARiiON storage system. In October 2003, we introduced three new Celerra NS models, the Celerra NS600G, NS600GS and the NS600S, and in February 2004, we introduced two new Celerra NS models, the Celerra NS700G and NS700; and

• the Celerra CNS (Clustered Network Server) series, our high-end NAS offering, which serves as a front-end NAS connection for an externally attached Symmetrix or CLARiiON storage system. In February 2004, we introduced the Celerra CNS 514 Data Mover, offering customers improved performance.
Our Celerra products allow users of an Internet Protocol (IP) network to store, access and update files. Our operating software for Celerra is Data Access in Real Time (DART), designed exclusively for high performance network files access.

We intend to continue to enhance our NetWin and Celerra families of systems with additional features and capabilities.

• Centera Systems – Content Addressed Storage Products

We offer the Centera CAS product to meet the requirements of "fixed content." We define fixed content as information whose value lies in part on its unchanging nature, such as digital x-rays and other medical records, movies, check images and e-mail correspondence. Our operating software for Centera, CentraStar, incorporates content addressing intelligence that calculates a unique address derived from the content of every stored object. Centera eliminates the need for applications to be aware of the physical location of information, regardless of scale, from single-digit terabytes to petabytes, thereby simplifying the task of having applications access and manage huge numbers of objects. Centera ensures verifiable accuracy of the content for data integrity, authentication and other purposes.

• Connectrix Systems – Storage Area Network Products
Our Connectrix family includes high-end directors as well as departmental switches. These Fibre Channel-based systems significantly increase the connectivity between servers and storage systems in a SAN and provide the ability to centralize monitoring and control of information in a SAN. Our Connectrix family of directors and switches are manufactured for us by third-party original equipment manufacturers ("OEMs").

We intend to continue to enhance our Connectrix family of switches and directors with additional features and capabilities.

• Information Storage Systems Revenue
Revenue from information storage systems represented approximately 53%, 55% and 61% of revenues in 2003, 2002 and 2001, respectively.

Information Storage Software

We offer highly innovative software that provides customers with superior information management, sharing and protection capabilities. Our information storage software includes:

• platform-based software; and

• multi-platform storage management and infrastructure software.

• Platform-based Software
Our platform-based software generally controls and enables functions that take place within the EMC system, such as replication, optimization and data movement. Examples of such software include TimeFinder, Symmetrix Remote Data Facility (SRDF), Navisphere, SnapView, MirrorView and Symmetrix Optimizer. In 2003, we introduced:

• SAN Copy, which enables customers to centrally manage the movement and replication of data between CLARiiON and other EMC and third-party systems;

• SRDF-A, which allows customers to maintain a recoverable and restartable remote copy of data at all times, at any distance and without any host application impact; and

• EMC Snap, space-saving replication software for high-end storage.
We are the leading supplier of platform-based software in areas such as local and remote replication, which customers use to protect and share data. We intend to continue to enhance our platform-based software with additional features and capabilities.

• Multi-platform Storage Management and Infrastructure Software
Our multi-platform storage software strategy focuses on the automation, simplification and openness of heterogeneous storage software infrastructures. Our multi-platform storage management and infrastructure software provides management and other capabilities for multi-vendor storage infrastructures. These products, which are designed to operate either with or without EMC storage systems, include:

• Storage management software, which simplifies, automates and manages the provisioning, monitoring, optimization and measurement of multi-vendor storage resources. During 2003, we introduced additions to our ControlCenter family of storage management software, including new VisualSRM and VisualSAN software for small-and medium-sized organizations; and


• Storage infrastructure software, which enables information mobility, device failover and workload balancing in an application-transparent manner. During 2003, we introduced a new version of our PowerPath infrastructure services software, including the addition of integrated volume management, multi-vendor array support and application availability features (such as non-disruptive upgrades).
We intend to continue to enhance our multi-platform storage management and infrastructure software with additional features and capabilities, introduce new multi-platform storage management and infrastructure software products and broaden the scope of our multi-platform storage management and infrastructure software products to manage additional non-EMC products.

• Interoperability
We actively participate in the development of standards through our work with and support for the Storage Network Industry Association (SNIA) and other organizations. In 2003, through our work with SNIA, we performed the underlying work to make all of our information storage products compliant with the emerging Storage Management Initiative specifications.

We also exchange technology and application programming interfaces (APIs) with other companies to improve heterogeneous management of storage and networked resources in a networked storage environment. In 2003, we agreed to exchange APIs with IBM Corporation, Veritas Software Corporation and Hitachi, Ltd.

Through our multi-year investments in interoperability testing capabilities, open standards, software APIs and cooperative service agreements, we believe that we lead the industry in delivering multi-platform, dependable storage solutions for customers.

• Information Storage Software Revenue
Revenues from information storage software represented approximately 22%, 23% and 22% of revenues in 2003, 2002 and 2001, respectively. Our information storage software revenues exclude revenue from our Documentum and LEGATO products and services segments.

Documentum Products and Services Segment

Our Documentum products and services segment includes multi-platform software and services sold by Documentum, a division of EMC. Documentum's enterprise content management software enables organizations to proactively and collaboratively manage their unstructured content, from documents, records and e-mail, to web pages, graphics and audio/video files. Documentum's software and services help companies manage all enterprise content in one tightly integrated system, including new services for collaboration, enterprise report management, scanning/imaging and records management. Documentum's primary products include Enterprise Content Management (ECM) Platform, Collaboration, Web Content Management, Content Management for Portals, Enterprise Document Management, Digital Asset Management, Enterprise Records Management, Compliance and eRoom Enterprise.

We intend to continue to enhance our software products in this segment with additional features and capabilities and introduce new software products.

• Documentum Products and Services Revenue
Revenues from Documentum products and services represented less than 1% of revenues in 2003. We established this segment as a result of our acquisition of Documentum in December 2003.

LEGATO Products and Services Segment

Our LEGATO products and services segment includes multi-platform software and services sold by LEGATO Software, a division of EMC. LEGATO Software's information protection, automated availability and information access software manage and protect data, assure availability of applications and provide immediate access to information. LEGATO Software's software and services are aimed at helping organizations simplify management and control of information, while enabling business continuity and compliance at the lowest total cost of ownership. LEGATO Software's primary products include NetWorker, DiskXtender, Co-StandbyServer AAdvanced, AAM, RepliStor, ApplicationXtender and EmailXtender.

We intend to continue to enhance our software products in this segment with additional features and capabilities and introduce new software products.

• LEGATO Products and Services Revenue
Revenues from LEGATO products and services represented approximately 1% of revenues in 2003. We established this segment as a result of our acquisition of LEGATO in October 2003.

Information Storage Services Segment

Our Services organization includes Technology Solutions, Customer Service and Customer Education, to help customers plan, build and manage an integrated IT infrastructure to more cost-effectively manage and protect their information throughout its lifecycle. With a worldwide staff of approximately 7,000 professionals, EMC Services, together with our global Authorized Services Network partners, provide consulting, assessments, implementations, integration, operations management, day-to-day support, maintenance, education and training to our customers.

• Technology Solutions
Our Technology Solutions organization provides a full range of storage services designed to help organizations simplify and manage their information assets. It includes our Information Solutions Consulting (ISC) organization, which provides a full range of storage consulting services. Areas of focus include networked storage, storage management and strategy, data migration, business continuity and project management. Our consultants, technology experts and Authorized Service Network partners deliver to customers operational, financial and business impact analyses, and design, integrate and implement information storage infrastructures.

• Customer Service

Our Customer Service organization supports our information lifecycle management solutions at worldwide customer sites 24 hours a day, seven days a week, 365 days a year. This is delivered through a combination of remote and onsite service, direct through us and our global Authorized Services Network partners. Automated remote support features designed into our information storage systems enable Customer Service personnel to continuously monitor, diagnose and resolve issues, wherever the product is located, often without the need for onsite service. Other remote support capabilities are also provided on certain of our software products.

• Customer Education
Our Customer Education organization delivers instruction on our technology, our products and storage management job functions as part of the EMC Proven Professional Certification program. Courses and the certification program are available to our employees, customers, prospects and partners. Training is worldwide in scope and employs e-learning and geographically dispersed classrooms, labs and testing centers.

• Information Storage Services Revenue
Revenue from information storage services represented approximately 22%, 20% and 14% of revenues in 2003, 2002 and 2001, respectively.

Other Businesses Segment

Following our acquisition of Data General Corporation in 1999, we sold AViiON server products. In 2001, as part of our restructuring program, we stopped selling such products. However, we continue to support AViiON servers.

Revenue from other businesses represented approximately 2%, 2% and 4% of revenues in 2003, 2002 and 2001, respectively.

VMware

In January 2004, we acquired VMware, Inc. ("VMware"), a virtual computing software company. VMware's technology enables multiple operating systems, including Microsoft Windows and Linux, to run simultaneously and independently on the same Intel-based server or workstation and move live applications across systems without any business disruption. We expect that our acquisition of VMware will play a key role in our strategy to help customers use virtualization technologies across their heterogeneous IT infrastructure to create a single pool of available storage and computing resources. This "virtual information infrastructure" will enable organizations to dynamically configure and reconfigure their compute and storage environment without any downtime, as their business needs change.

Markets and Distribution Channels

Markets

During 2003, we focused primarily on the information storage and management markets. These markets consist of both Global 2000 and small and medium-sized businesses.

Distribution Channels

We market our products through multiple distribution channels. We have a direct sales presence throughout North America, Latin America, Europe, the Middle East, South Africa and the Asia Pacific region. We also have agreements in place with many distributors, systems integrators, resellers and OEMs in certain areas of the world. These agreements, subject to certain terms and conditions, enable these companies to market and resell certain of our systems and software

Manufacturing and Quality

Our information storage systems are assembled and tested primarily at our facilities in the United States and Ireland. See "Properties." We work closely with our suppliers to design, assemble and test product components in accordance with production standards and quality controls established by us. Our software products are designed, developed and tested primarily at our facilities in the United States and abroad. The products are tested to meet quality standards established by us.

We employ a company-wide Total Quality Management and Continuous Improvement philosophy and have adopted Six Sigma and other quality methodologies to ensure that the quality of our designs, manufacturing, test processes and supplier relationships follow the same methodologies. Our manufacturing and test facilities in Massachusetts, North Carolina and Ireland are certified to ISO 9001, the International Standard for quality management systems. We also hold 14 additional certifications worldwide covering ISO 9001, the ISO 14001 Environmental Management System Standard and Support Center Practices (SCP) certification for our customer support centers. These internationally recognized endorsements of ongoing quality management represent the highest levels of certifications available.
 

Computer Storage Companies in the Directory

EMC

Imation

Iomega

Network Appliance

SanDisk

StorageTek