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Epicor Software Corp.- ERP software -
Category Directory
www.epicor.com
Sales
$153
million
Business Description
SEpicor Software Corporation (Epicor or the Company) designs, develops,
markets and supports enterprise and e-business software solutions for use by
mid-sized companies as well as divisions and subsidiaries of larger
corporations worldwide. The Company’s business solutions are focused on the
midmarket, which generally includes companies between $10 million and $500
million in annual revenues. Epicor’s solutions are designed to help
companies focus on their customers, suppliers, partners, and employees,
through enterprise-wide management of resources and information. This
collaborative focus distinguishes the Company from conventional enterprise
resource planning (ERP) vendors, whose primary focus is improving internal
business processes and efficiencies. By automating and integrating
information and critical business processes across their entire value chain,
midmarket companies can improve not just their bottom line, but also their
top line, allowing them to compete more effectively in today’s increasingly
global economy.
The Company’s products integrate back office applications for manufacturing,
distribution and accounting with front office applications for sales,
marketing and customer service and support. Epicor also provides integrated
e-commerce capabilities that allow companies to leverage the power of the
Internet to allow their organization to further extend beyond the
traditional “four walls” of their enterprise, and further integrate their
operations with their customers, suppliers and partners.
The Company offers solutions in the following areas:
• Manufacturing - Epicor’s manufacturing solutions provide integrated ERP
and e-business solutions for make-to-order and mixed-mode manufacturers. The
Company’s solutions are designed to meet the challenges of today’s
manufacturing environment typified by short product lifecycles, constant
process improvement and mass customization. The Company’s products have been
designed for specific types of manufacturers – from a small job shop to a
large manufacturer of complex make-to-order components. The key industries
on which Epicor focuses its manufacturing solutions include metal
fabrication, capital equipment, electronics, consumer goods and aerospace.
• Distribution - Epicor’s solution for distribution is a comprehensive suite
that includes warehouse and inventory management, financials, CRM,
e-commerce and business intelligence solutions. The distribution suite
automates customer acquisition and order management through to warehouse
fulfillment, accounting and customer service. The distribution suite is an
end-to-end solution set tailored for wholesale distributors including third
party logistics providers.
• Services - Epicor’s solutions for services companies are focused on
delivering a complete, end-to-end enterprise and e-business solution.
Epicor’s enterprise services automation (ESA) solution provides service
organizations with the tools to improve staff utilization, optimize
resources and increase cash flow. The services suite includes integrated
front office, back office, business intelligence, and collaborative commerce
solutions tailored for specific industries including financial services,
professional services, not-for-profit, and software and computer services.
• Hospitality and Entertainment - Epicor provides a solution tailored for
the hospitality and entertainment industries. The solutions are designed for
food service, hotel, sports & recreation, and other entertainment companies.
The hospitality and entertainment solutions manage and streamline virtually
every aspect of a hospitality organization — from point-of-sale or property
management system integration, to cash and sales management, food costing,
core financials, business intelligence and beyond—all within a single
solution.
• Supply Chain - Epicor’s supply chain management solutions enable midmarket
companies to extend and optimize their enterprises and more effectively
collaborate with their customers, suppliers and partners. From
business-to-business e-commerce applications to advanced planning and
scheduling to warehouse management, forecasting and fulfillment, Epicor
offers solutions that improve operational performance, while strengthening
relationships across the supply chain to increase customer value.
• Supplier Relationship Management - Epicor’s supplier Relationship
Management solutions include applications for strategic sourcing and
e-procurement. These solutions enable an organization to dramatically reduce
costs by driving inefficiencies out of the procurement process. They provide
a complete
Web-based, buy-side commerce solution that can be rapidly deployed
standalone or as part of an integrated enterprise solution.
• Customer Relationship Management (CRM) - Epicor’s award-winning customer
relationship management solution enables small and midsize enterprises to
manage their entire customer lifecycle. Epicor’s CRM solution enables
businesses to gather, organize, track and share prospect, customer,
competitor and product information, to boost revenues and increase customer
satisfaction.
The Company’s software products incorporate a significant number of features
localized to address international market opportunities, including support
for multiple languages, multiple currencies and accounting for value-added
taxation (VAT) and goods and services taxation (GST).
The Company offers consulting, training and support services to supplement
the use of its software products by its customers. Midmarket companies
require cost effective systems that have broad functionality, yet are
rapidly implemented, easily adapted and highly configurable to their unique
business requirements.
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Products
The Company designs, develops, markets and supports enterprise and
e-business software applications that provide midmarket organizations with
highly functional, technically advanced business solutions. The Company’s
products are aligned according to the markets that they serve – Customer
Relationship Management (Clientele), Distribution and Services (e by Epicor)
and Manufacturing and Supply Chain (Avanté, Vantage, Vista).
Customer Relationship Management – Clientele
Clientele is an integrated, Web-based customer relationship management
solution designed to meet the needs of rapidly growing, small and mid-sized
organizations. Clientele allows organizations to support and manage their
most important asset – their customers. Clientele enables businesses to
easily gather, track, organize and share customer information to boost
revenues and increase customer service levels. Clientele combines employee
applications such as opportunity management with customer applications, such
as Web-based order entry/inquiry to give companies and customers a true,
up-to-the-minute picture of their relationship. Clientele provides
marketing, sales force automation, customer service, support, and internal
help desk functionality.
Clientele Sales and Marketing provides contact, lead, opportunity and
account management. Clientele Customer Support provides call management,
product tracking, RMA tracking, call queuing/follow-up and problem
resolution. Clientele HelpDesk provides detailed call tracking,
asset/knowledge management, service requests, maintenance and user profile
tracking and management.
The Clientele Self-Service Portal enables customers to submit support calls
as well as check on the status of existing calls, view their detailed
product information and returned merchandise authorizations, or drill down
into the usage and adjustment details of their service agreements directly
over the Web. The Clientele Self-Service Portal is a companion product for
Clientele CRM.NET Suite.
The Company continued delivering releases of its Clientele CRM.NET suite
developed on the Microsoft .NET platform. The Company released enhanced
versions of Clientele Customer Support and Clientele Self-Service Portal
which provide an integrated software development kit (SDK) and released
Clientele eMarketing, an e-mail marketing campaign manager.
Distribution and Services - e by Epicor
e by Epicor (incorporates products formerly named Platinum ERA and
Clientele), an integrated, customer-centric suite of client/server and
Web-based ERP software applications, is designed to meet the unique business
needs of mid-sized companies worldwide (including divisions and subsidiaries
of larger corporations). e by Epicor includes the following components:
eFrontOffice (Sales Force Automation. Marketing Automation, Customer
Support), eBackOffice (Financials, Distribution, Payroll/Human Resources,
Warehouse Management, Assembly), eCommerce Suite (Storefront, Sourcing,
Procurement), ePortal, eIntelligence, and industry-specific solutions
delivered as Epicor for Your Industry.
e by Epicor is typically targeted to either a distribution or service-based
business with revenues between $25 million and $800 million. These
organizations require the functional depth and sophistication of traditional
high-end enterprise business applications, but desire a rapid and
cost-effective product implementation. The product is optimized for use with
the Microsoft Windows 2000/2003 operating system and the Microsoft SQL
Server relational database. e by Epicor leverages XML Web services to enable
more robust integration with other applications within and external to the
enterprise. In addition to the availability of XML Web services, e by Epicor
supports various industry standard technologies including, Microsoft Message
Queue Services (MSMQ), Transaction Services and COM+ architecture, which
along with XML documents, improve componentization and support reliable
message-based integration between applications and distributed servers.
Microsoft Visual Basic for Applications (VBA) is also included to enhance
client customization and allow easy integration with third party
applications. In addition, eBackOffice is a 32-bit client that has been
optimized for the Microsoft SQL Server database in order to fully utilize
the capabilities of the client/server model of computing. This
implementation results in a substantial reduction in network traffic as
compared to other client/server approaches and provides scaleable high
performance.
eFrontOffice provides integrated customer relationship management (CRM)
capabilities that are tightly integrated with the eBackOffice applications.
This integrated approach to CRM enables companies to have a 360-degree view
of their customer relationships. eFrontOffice Sales and Marketing empowers
organizations to focus on the right opportunities while providing access to
timely information. eFrontOffice Sales and Marketing provides contact, lead,
opportunity and account management in one package. eFrontOffice Support
manages the support requirements of an organization’s external customers and
provides call management, product tracking, RMA tracking, call
queuing/follow-up and problem resolution. eFrontOffice IS HelpDesk provides
detailed call tracking, asset/knowledge management, service requests,
maintenance and user profile tracking and management. eFrontOffice is the
integrated version of the Company’s Clientele product suite.
eBackOffice includes financials, distribution, warehouse management, and
human resources suites of applications. eBackOffice Financials is an
integrated accounting solution that enables a company to automate the
financial aspects of their business. eBackOffice Distribution is a
comprehensive solution designed to improve the efficiency and responsiveness
of a company’s operations. It enables companies to effectively manage their
distribution operations, including purchasing, quality control, inventory
and order entry. The customer-centric focus of eBackOffice enables companies
to respond quickly to customer demands and improve customer service. The
integration of eBackOffice Financials and Distribution with the rest of the
e by Epicor suite ensures that a company’s entire enterprise is synchronized
— from the customer to the warehouse to the supplier. Presently the
following back office financial and distribution applications are generally
available in version 7.3: System Manager, General Ledger with FRx, Average
Daily Balances, Accounts Receivable, Accounts Payable, Cash Management,
Multi-Currency Manager, Asset Management, Import Manager, Credit and
Collections, LockBox, Advanced Allocations, Sales Order Processing,
Purchasing, Distribution, Assembly, Promotions and Rebates, Royalties and
Customization Workbench.
eBackOffice Warehouse Management (eWarehouse) extends the distribution
functionality for the eBackOffice product. It includes two applications:
Data Collection Suite and the Management and Fulfillment Suite. These
applications are tightly integrated with the Epicor eBackOffice Distribution
suite so that information is available real-time. eWarehouse provides
wireless shop floor data collection, the use of bar code technology to track
inventory from the time it enters a facility until it is shipped to a
customer, and additional warehouse management capabilities. With the
eWarehouse solution in place, a company is able to streamline order
fulfillment, closely track inventory, and prioritize resources on the shop
floor.
eBackOffice Payroll/HRMS (offered via a reseller relationship with Ultimate
Software) provides a complete workforce management solution. It consists of
the following applications: HRMS/Payroll—Client and Server, Web—Manager and
Employee Self Service, Business Intelligence. The Company’s Payroll/HRMS
solution offers greater total business value by allowing a company to
streamline human resource and payroll processes, easily report on and
analyze key business metrics, and provide Web-based self-service to empower
everyone in its organization. The solution delivers critical business value
providing users the ability to increase efficiency and allowing the entire
workforce to focus on key company objectives. The business intelligence
tools enable strategic analysis of key business trends for better planning
and informed decision-making. Ultimate Software’s UltiPro Workforce
Management solution is available as a common component with the following
Epicor product families: e by Epicor, Vantage, and Avanté. It is also
available to companies looking for an HRMS/Payroll solution as the first
step in building their enterprise solution.
eIntelligence is an integrated decision support suite offering a complete
set of tools that allows a company to strategically analyze the data
available throughout e by Epicor. eIntelligence comprises the following
components: Decision Store (data warehousing), Analytics (OLAP visualization
and packaged key performance indicators that drive strategic insights),
Budgeting (active, continuous planning and forecasting, and enterprise
performance management), Reporting, and Agents.
eCommerce Suite includes eCommerce Storefront, Sourcing, and eProcurement
The eCommerce Suite enables companies to participate in a broad range of
online activities, from posting product catalogs to selling products through
an electronic storefront to linking with online marketplaces. Whether the
focus is on consumers or businesses, the goal is more efficient
transactions, lower costs of operation and more effective customer or
supplier experiences. Electronically connecting customers with suppliers
saves time and money, ultimately creating substantial business improvements
and stronger trading relationships.
The eCommerce Storefront enables Epicor’s customers to sell products and
services over the Web, providing consumers and trading partners a
convenient, 24 x 7 order entry mechanism for making purchases. By supporting
both B2B and B2C activity, the eCommerce Storefront is a versatile engine
that can handle all of a company’s requirements. Through Storefront
companies can rapidly and cost effectively introduce new products, enter new
markets, or simply provide electronic access to a catalog of standard
products, which can free up their salespeople to focus on closing more
complex transactions. Most importantly, the business data entered over the
Internet is captured and used by the other Epicor applications. In today’s
market, an integrated product that supports all aspects of the customer
experience is critical.
Sourcing provides a comprehensive solution to take strategic control of
sourcing, purchasing and selling activities from complex auctioning and
dynamic pricing to optimizing trading partners, terms, goods and services.
Epicor Sourcing provides a highly configurable framework with the
flexibility to rapidly deploy collaborative RFP/RFI/RFQ (RFx) and
comprehensive forward and reverse auction capabilities. Sourcing streamlines
manual process, to rapidly locate, source, and transact with qualified
business partners and eliminate the inefficiencies in the procurement
process for direct, indirect and spot purchasing.
eProcurement enables the streamlined integration of the entire procurement
process. It provides employee-direct requisitioning and purchasing, catalog
management, supplier management and policy enforcement. This integrated Web
commerce application enables organizations to gain and improve control of
operational resources by leveraging Web technology to connect large
populations of frontline employees, management and suppliers. eProcurement
provides a complete planning, execution and analysis system, designed to
reduce costs, increase agility, and perform predictably. eProcurement
facilitates a true trading network, allowing buyers and suppliers to
maintain control over their trading relationships and provides a virtual and
agile bridge between buyers and suppliers.
ePortal is a Web-based, self-service solution designed to help customers and
suppliers access relevant information from both within the enterprise (such
as account information, support activity) and from external sources
(industry information, news feeds, weather, etc). ePortal consists of the
ePortal Enterprise Information Server, which is then enriched by content
specific information packs (Customer ePortal, Supplier ePortal, Employee
ePortal). ePortal provides a compelling gateway to users to all of the
information they require to carry out their jobs more effectively and assist
them with decision support. ePortal makes use of a personalization paradigm
to allow each user’s experience to be tailored to their specific role by
filtering out “information overload.”
Epicor for Your Industry is a series of packaged solutions and application
extensions that provide functionality and industry best practices for
specific target industries. Historically, large enterprise application
vendors have created vertical industry applications and practices designed
for the Fortune 1000, in industries such as automotive, retail, government
and healthcare. However, for the midmarket companies in these sectors, these
vertical offerings are often too expensive and overly complex for their
requirements. More importantly, many midmarket companies are not necessarily
part of a traditional vertical market, but rather have unique processes,
best practices and highly specialized functionality that are critical to
their success. Through Epicor for Your Industry, Epicor provides focused
solutions and services designed specifically for the unique requirements of
target industries. Customers benefit through solutions that are easier to
implement, easier to use and require less customization than a horizontal
solution.
Since specific industries maintain common requirements, Epicor for Your
Industry solutions enable customers to leverage not only a solution tailored
to the unique needs of their market, but also focused industry expertise
through the Company’s Professional Services organization. Epicor for Your
Industry solutions are additionally complemented by strategic relationships
with key partners to provide product extensions and domain expertise as part
of an integrated, end-to-end solution. Today with the Epicor for Your
Industry solutions, the Company is targeting industry sectors including:
software and computer services, wholesale distribution, hospitality and
entertainment, financial services, professional services, and non-profit
organizations.
Epicor for Your Industry includes Epicor for Service Enterprises, the first
Microsoft.NET Web services-based enterprise service automation (ESA)
solution for the global midmarket. Epicor for Service Enterprises is
designed expressly for midmarket service organizations to streamline
business processes, empower them to expand their value chain, grow revenue
and drive efficiency benefits straight to the bottom line. Whether it’s a
professional services organization (PSO), embedded service organization (ESO),
global development organization (R&D), or software and computer services
business, Epicor for Service Enterprises provides a comprehensive ESA
solution that offers strategic value with a quick return on investment.
Manufacturing and Supply Chain
The Company’s manufacturing applications include Avanté, MANAGE 2000,
Vantage, and Vista. The Company also offers an advanced planning and
scheduling application, eScheduling.
Avanté is a fully integrated ERP solution that provides both a complete
front and back office business performance solution to tie together every
aspect of a manufacturing operation, from customer relationship management
to supply chain management. Avanté’s capabilities are geared toward high
growth, midrange manufacturers of discrete, highly engineered products with
complex manufacturing requirements in eight principal industries: industrial
equipment, computer/office equipment, consumer electronics, instrumentation
and controls, medical/dental products, transportation/aerospace products,
capital equipment and contract manufacturers. Avanté combines ease-of-use
with advanced functionality and technology to provide manufacturers of
discrete, complex products with an affordable and comprehensive business
performance solution. Avanté has the flexibility that discrete manufacturers
in make-to-stock, mixed-mode, and lean environments require. Built on proven
technologies, Avanté is a cost-effective and rapidly deployable solution
that has the built-in flexibility midmarket manufacturers need to meet the
challenges of constant production process improvements, global sourcing and
mass customization.
Avanté is comprised of groups of modules that comprehensively support a
manufacturing company’s business process. These modules provide and
integrate feature-rich applications for front and back office, and are built
upon a common set of design and development standards and tools, which share
a common database architecture. The following applications are presently
generally available in Avanté version 9.2: Accounts Payable, General Ledger,
Accounts Receivable, Inventory Management, Asset Management, Job Order
Tracking, Barcode Document Manager, Master Production Scheduling, Bills of
Material, Material Requirements Planning, Capacity Requirements Planning,
Multi-Plant Planning, Cost Accounting, Product Costing, Cash Management,
Purchasing, Distribution Requirements Planning, Quality Management,
Equipment Maintenance & Repair, Return Material Tracking, Estimating &
Quotations, Sales Order Processing, Executive Information System, Shop Floor
Control, Focus Factory Management, Work Centers & Routings, Expert Product
Configurator, Service Suite, Front Office, Decision Support, Material Real
Time Tracking, Barcode Shipping, Shop Floor Control/Time & Attendance,
Advanced Planning and Scheduling, Human Resources, Payroll, Sales Analysis
DataMart, and Operational Data Store. Avanté is highly modular in nature and
can be scaled from small to large configurations on a variety of platforms
supporting the Microsoft NT and UNIX operating systems. This enterprise-wide
system can be implemented in a variety of multi-currency, multi-company and
multi-plant environments networked through client and host-based
configurations. Avanté also includes front office applications through its
integration with eFrontOffice.
MANAGE 2000 is an extended ERP solution designed for discrete manufacturers
operating in a variety of manufacturing environments including
make-to-stock, repetitive, configure-to-order, make-to-order and mixed-mode.
MANAGE 2000 meets the requirements of manufacturers in a number of
industries including consumer goods, industrial machines, electronics and
fabricated metal products.
MANAGE 2000 is a comprehensive, end-to-end solution that includes sales
order management, financials, eBusiness, product data management, planning &
scheduling, production, supply chain management, customer relationship
management and automated workflows. MANAGE 2000’s features were specifically
designed to improve the agility of an organization and meet competitive
pressures for increased collaboration and quick-response manufacturing.
Vantage is an integrated ERP solution that meets the dynamic requirements of
discrete mixed-mode manufacturers who have a lean or ‘to-order’
manufacturing requirement. Vantage handles many manufacturing philosophies
simultaneously including make-to-order (MTO), configure-to-order (CTO),
engineer-to-order (ETO), make-to-stock (MTS) and flow manufacturing. Vantage
is an easy-to-use, yet comprehensive solution that enables manufacturers to
make the most of their expanding resources through its powerful tools for
customer relationship management, estimating, visual scheduling, job
tracking and costing, as well as shop floor data collection. Vantage can
manage enterprises from a single site to multiple locations to large global
multicompany enterprises whose systems span multiple servers and databases
across different geographies and languages. Vantage is comprised of more
than 25 fully integrated business modules and offers a complete solution,
from front office functionality including sales force automation and
customer support, advanced planning and scheduling, supplier relationship
management, product lifecycle management and a complete e-business suite
including customer, supplier and partner portals. Vantage provides strong
scheduling and online information access capabilities. With its graphical
scheduling tools and “what-if” simulation, Vantage enables users to create
and execute realistic production schedules, based on the available
resources, and react quickly and efficiently to schedule changes. Vantage is
optimized for the rapid deployment, minimal support and price/performance
requirements of midmarket manufacturers in the $10 to $500 million revenue
range.
Vantage is comprised of groups of modules that can be differently configured
to comprehensively support a customer’s business processes. The following
applications are presently generally available in Vantage version 6.1:
Customer Connect, Supplier Connect, Sales Connect, Mobile Connect,
Marketing, Sales, Support, Quote Management, Order Management, EDI, Product
Configuration, Material Requirements Planning, Scheduling, Advanced Planning
& Scheduling, Multi-Site Management, Job Management, Advanced Bill of
Materials, Product Lifecycle Management, Data Collection, Quality Assurance,
Field Service, Document Management, Advanced Material Management, Inventory
Management, Shipping/Receiving, Supplier Relationship Management, Purchase
Management, Accounts Receivable, Accounts Payable, General Ledger, Currency
Management, Payroll, Fixed
Asset Management, Multi-National Financials, Vantage Business Intelligence,
FRx, Active Planner, and ShopVision.
Vista is an enterprise software solution specifically designed for needs of
small job shops and the MTO departments of larger businesses that have less
developed infrastructures, lower IT budgets, require a shorter deployment
period and seek established, user-friendly products. Vista fully integrates
over 20 business modules: Customer Connect, EDI, Contact Management, Quotes,
Orders, Shipping/Receiving, Jobs, Scheduling, Data Collection, Quality
Assurance, Advanced Bill of Materials, Document Management, Inventory,
Purchasing, Advanced Inventory Management, Purchasing RFQ, Accounts
Receivable, Accounts Payable, General Ledger, Payroll, Currency Management,
and Vista DashboardTM
Epicor eScheduling (formerly Epicor APS and C-Way) is an advanced planning
and scheduling solution designed to help manufacturers realize shorter lead
times, accurate real-time order promising and smaller inventories.
eScheduling allows a company to create and maintain schedules that
coordinate all aspects of its manufacturing environment, based upon its
unique business practices and customer needs. eScheduling is designed as a
real-time system —there are no overnight batch processes to run— which
removes delays between collecting and actually using information. This
ensures that schedules include the most up-to-date information. eScheduling
provides forward and backward scheduling capabilities, as well as minimum
WIP, rule- and dynamic constraint-based scheduling and dispatching.
eScheduling can be used as a standalone product, or as a powerful
enhancement to the scheduling capabilities included in Epicor’s
manufacturing solutions including Avanté and Vantage.
Other Products
The Company serves as an original equipment manufacturer vendor or reseller
for certain third-party software applications and pays royalties to various
organizations in connection with the distribution of third-party software
and the sale of products that incorporate third-party technologies. In
addition, in certain cases, as part of solutions requested by customers of
Avanté, the Company resells third party computer hardware systems and
related peripherals. The Company does not carry inventory of computer
hardware.
Professional Services, Technical Support and Software Maintenance
The Company’s professional services organizations, including those within
the product lines, provide consulting services to customers in the
implementation and integration of the Company’s software products, as well
as education, training and other consulting and programming services. These
professional services are rendered in both domestic and international
markets. Professional services are generally provided on a time and
materials basis, although the Company does occasionally enter into fixed fee
arrangements or arrangements in which customer payments are tied to
achievement of specific milestones. The Company believes its professional
services, in conjunction with its current and planned product offerings,
facilitates the licensing of technology to customers, stimulates demand for
the Company’s products and provides a key market differentiator over its
competition.
The Company is committed to providing timely, high-quality technical
support, which the Company believes is critical to maintaining customer
satisfaction. The Company provides technical support by offering telephone
support, e-mail support, facsimile support and communications through its
Web site. Telephone support is available five days a week during normal
business hours on a nearly worldwide basis, with extended hours and
emergency support additionally available. The Company also believes customer
satisfaction can be maintained by ensuring that its Value Added Resellers
(VARs), distributors and Authorized Consultants are able to effectively
provide front-line technical support and assistance to end users. The
Company offers comprehensive training, telephone consultation and product
support for its VARs, distributors and Authorized Consultants. Training
courses are held regularly in major cities worldwide.
The Company’s software maintenance programs are the customer’s sole avenue
for product updates and technical support. The annual maintenance fee is
based on a percentage of the list price of the software purchased. Customers
who subscribe for maintenance receive telephone and technical support,
timely information on product enhancements and features and product updates
and upgrades. Revenue from these software maintenance agreements is
recognized ratably over the maintenance period. The Company provides a
warranty for the media on which its products are licensed and also provides
a performance warranty on certain products ranging from three months to one
year.
ERP Software Companies in the Directory
American Software
Epicor Software
Lawson Software
Oracle
QAD
PeopleSoft
SAP
SSA Global Technologies
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