FileNet Corp. -  Content Management Systems -  Category Directory

(714) 327-3400

 3565 Harbor Boulevard
Costa Mesa, CA 92626
www.filenet.com

Sales

$365 million

Business Description

FileNet Corporation ("FileNet") was incorporated on July 30, 1982. We
develop, market, sell and support a software platform and framework for
Enterprise Content Management. Enterprise Content Management, or Enterprise

Content Management, refers to the broad range of functions used by organizations

of all types, including businesses and governmental agencies, to control and track the

information, or content, that is important to the organization's operations, whether that
information is used internally, such as sales data or product specifications, or
externally, such as content provided to customers through a Web site. The
content our software manages includes, but is not limited to: Web pages, word
processing documents, spreadsheets, HTML, XML, PDF, document images, email
messages and other electronic content. Enterprise Content Management also refers to processing,
communicating and gathering information within the organization and from third
parties, such as processing payments or applications for services. Our software
offers customers the ability to configure, design, build and deploy content management
solutions to meet the needs of their particular business or organization. These
solutions allow customers to manage content throughout their organizations,
automate and streamline their business processes, and provide the broad-spectrum
of connectivity needed to support their critical and everyday decision-making.

We operate globally and sell our products and services to our customers
through a direct sales force, system integrators, resellers and value added
distributors. We invest significantly in product development to improve our
existing products and to increase our product offerings. We also offer
professional services for the implementation of these software solutions, as
well as 24 hours a day, 7 days a week technical support and services to our
customers on a global basis.

Markets and Customers

We believe the FileNet P8 architecture offers our customers the ability to
scale their Enterprise Content Management solutions to the enterprise-level and offers

the flexibility to manage demanding content challenges, complex business processes,

and integration with an organization's existing systems. The FileNet P8 architecture is

designed to provide our customers with a way to manage their enterprise content, which
can provide greater process control and consistency throughout the enterprise.

Our customers include many of the Global 2000 organizations and are
typically those enterprises and government agencies that have complex business
processes that capture, manage, store, and share large volumes of digital
content. As of December 31, 2003, our software has been licensed to more than
4,000 customers worldwide.

Our software solutions are effective for a variety of applications such as
mortgage loan servicing, customer relationship management, insurance claims
processing, regulatory compliance, accounts payable and receivable, and for any
 business operation that processes significant amounts of electronic information
or content in their day-to-day operations. Additionally, our software products
can address ad hoc business processes at the enterprise, departmental, and
workgroup levels to improve overall enterprise productivity, and can integrate
with industry-standard productivity and enterprise applications such as Lotus
Notes, Microsoft Office, SAP, Siebel, and others.

We market our products in more than 90 countries around the world through a
direct sales force and through our ValueNet business partner program. The
ValueNet program brings together value-added resellers, independent software
vendors, system integrators, consultants and service providers to deliver a
broad range of solutions and services to our customers worldwide. Furthermore,
our strategic alliances with other industry leaders contribute to our efforts in
product development, customer satisfaction, and worldwide market penetration.
More than 250 firms operate under the ValueNet program and combine our software
products with industry-specific, value-added services and applications to
provide turnkey Enterprise Content Management solutions for customers. Our FileNet Enterprise Content Management solutions are
applicable in a variety of industries, however our key vertical markets are
insurance, financial services, government, manufacturing, telecommunications,
and utilities.

Using our standard software products, customers generally build
applications that address their particular needs. Very often these applications
can involve a significant change in the way a customer operates. Consequently,
our sales cycle, or the time from initial customer contact to completed product
sale, can be lengthy, and our quarterly sales typically include a mix of medium
sized sales with a smaller number of large orders. We typically ship our
products within a short period of time after acceptance of orders, which is
common in the computer software industry.

Our global customer support operation offers software maintenance and
technical support services for our products worldwide. These technical support
programs offer a wide range of services including the right to new versions of
our software, extended phone support coverage, on-site technical consultants, a
technical account management program, and software development kit support.

Our professional services operation offers business and technical
consulting services and training to both end-users of our products and to
ValueNet partners on our standard software products. These professional services
are marketed by our direct sales force and through the ValueNet business partner
program, with a focus on FileNet centric enterprise system implementation and
the delivery of Enterprise Content Management applications.

Software Products and Solutions

FileNet P8

The FileNet P8 architecture offers our customers enterprise-level
scalability and flexibility to handle demanding content challenges, complex
business processes, and integration to existing systems. The FileNet P8
architecture provides a framework for functional expansion to provide enhanced
content and process management across an enterprise through five pre-packaged
suites, each emphasizing a different aspect of the Enterprise Content Management solution set, with
functions grouped in a logical order that are designed to meet a customer's
individual Enterprise Content Management needs. Each suite can be implemented by a customer individually,
but remains expandable to include all FileNet Enterprise Content Management capabilities. FileNet Enterprise Content Management
solutions are designed to manage content; allowing organizations to capture,
create, use, and activate that content in order to make decisions faster and
bring control and consistency to business processes, to improve efficiency and
address compliance requirements.


FileNet Suites

Business Process Manager

FileNet Business Process Manager is an Enterprise Content Management solution that is designed to
help organizations increase process performance, reduce cycle times, and improve
productivity by managing the flow of work through automating, streamlining, and
optimizing complex processes associated with business operations. The operations
of many businesses involve gathering information and making decisions based on
that information, and many of these decisions, or the steps leading up to them,
can be automated to increase efficiency and create a more standardized approach
to these decisions throughout the business organization. Examples of customer
business processes that may benefit from our Business Process Manager solution
include: insurance companies that have automated policy underwriting and claims
processing decisions, financial services companies that have streamlined the
loan origination and servicing processes, and government agencies that have
automated case management and tax processing functions. The Business Process
Manager can provide an interface for gathering necessary information and either
make decisions based on automated criteria or direct that information to the
appropriate decision-maker in an efficient and consistent basis. Additionally,
the Business Process Manager suite provides real-time and historical tracking of
processes combined with analysis and simulation capabilities allowing customers
to optimize their processes. This product is standards based, flexible and can
be customized to a wide range of industry requirements.

Content Manager

FileNet Content Manager is an Enterprise Content Management solution that combines content management
with process management capabilities to help organizations manage complex
documents to control, share, and access critical business information. Content
Manager is designed to assist with all steps in the content life cycle, from
creation and tracking to storing and controlling access to relevant information.
It activates content by allowing an organization to make content available to
the right place at the right time - to support the business decision-making
process at any level in the organization. The Content Manager's secure and
scalable environment integrates directly with desktop and business applications
so business users can collaborate on the creation and management of content,
while controlling access as necessary.

Web Content Manager

FileNet Web Content Manager is designed to combine easy-to-use Web site
development capabilities with integrated process capabilities for managing the
creation, approval and publication of Web content and complex documents to
multiple Web sites, in multiple formats, and in multiple languages. The Web
Content Manager allows centralized control of Web site content and appearance
while allowing particular content to be directly created and updated by
organization members without specialized Web expertise, through the use of
controlled templates and other tools. Web Content Manager can control large
amounts of dynamic Web content across globally distributed sites and provides
integrated process management capabilities to help ensure secure and accurate
Web content publication.

Image Manager

FileNet Image Manager is designed to be highly scalable and provides rapid
access for end-users to fixed objects, or content that is not intended to be
modified, such as scanned documents, faxes, email and rich media. It is designed
to securely and permanently store large volumes of critical business information
and to safeguard critical content from disaster and misuse while making it more
accessible to thousands of users. Among other applications, FileNet Image
Manager has been used by organizations such as municipal court systems to scan,
track and provide access to important case documents.

Forms Manager

FileNet Forms Manager is designed to provide customers the ability to
design, deploy and process electronic forms (eForms) across their enterprise.
FileNet Forms Manager enables customers to transform cumbersome paper forms into
fully interactive eForms that directly connect to their business applications.

FileNet Forms Manager provides a rich and intuitive design environment that
enables general business users to create, deploy and process eForms and
associated data without extensive Web development or JavaScript experience.
FileNet Forms Manager integrates with a customer's existing infrastructure to
enable forms to be widely accessible by supporting a variety of operating
systems and browsers. It enables users to view forms in a business process and
supports digital signatures and tracking for audit trails to help in meeting
regulatory compliance requirements.

FileNet Enterprise Content Management Technology

The FileNet P8 architecture includes the following technology for aiding in
the development of Enterprise Content Management solutions:

Content Engine provides software services for managing content and other
business-related data, collectively referred to as objects. In addition to
managing documents and any customer defined objects, the Content Engine manages
a broad range of enterprise content including workflow definitions, stored
searches, publishing templates, entry templates, Web content management
templates, analytics reports, and simulation scenarios.

Process Engine is the component for design, execution and tracking of processes.
It manages processes and their associations with documents, data, and lifecycle
information residing in the Content Engine. It also tracks and records the
status of work in progress. The Process Engine drives processes, associates
information, manages work-to-do, sends notifications, sets milestones, provides
reporting and tracking capabilities, and provides the most up-to-date
information to all participants.
 
Enterprise Application Integration provides connectors for integrating process
and content with enterprise applications. In addition, FileNet offers an
optional EAI server through an OEM agreement for IBM Websphere InterChange
Server, Adaptors and Collaborations. The connectors provided by FileNet provide
integration with enterprise applications such as SAP R/3, Siebel, and Clarify as
well as technologies such as XML, Web Service, JMS, and MQSeries.

FileNet P8 Workplace is an end-user application that provides a Web-based
interface to FileNet P8. It is designed to allow users to locate business
content, initiate new transactions, check status and track a wide variety of
processes and information across multiple storage locations or systems. A
customizable environment, FileNet P8 Workplace is designed to enable employees,
partners and customers to manage work processes through a simple interface.

Content Provider for FileNet P8 Workplace provides virtual content management
(VCM) access to content stored in third party repositories including content
management repositories from IBM, EMC/Documentum, and OpenText among others,
through the FileNet P8 Workplace. It is designed to eliminate the need for
custom integrations, which can be expensive, time consuming and require ongoing
maintenance for customers. FileNet's VCM capabilities are provided as a result
of a reseller business agreement with FileNet partner, Venetica.

Web Content Manager ("WCM") is an application that provides Web content
management capabilities that leverage the core content and process management
capabilities provided in the platform.

Java2 Platform Enterprise Edition ("J2EE") Support provides J2EE application
components and system components that operate in J2EE Platform Products
(application servers) such as BEA WebLogic and IBM WebSphere. In addition,
FileNet applications leverage the J2EE application model to build multi-tier
applications that deliver the scalability, accessibility, and manageability
required by enterprise applications.

Web Application Toolkit provides a framework for developing web applications
that run in a J2EE environment. The toolkit is used by several FileNet P8
applications, including Workplace, Solution Templates, and the Web Content
Manager.

Image Services Resource Adapter ("ISRA") is designed to enable organizations to
connect content stored in the FileNet Image Manager's Image Services repository
to custom J2EE applications. The ISRA delivers the functionality required to
access Image Services content within a J2EE Web application. It was specifically
designed for Image Services customers who have standardized on a Java
development and implementation environment for Web applications.

Portal Integrations provide commonly required content and process functionality
within 3rd party portal products. FileNet provides portal integration for BEA
WebLogic, IBM WebSphere and mySAP portals. Additionally, customers and partners
can create their own portlets using FileNet's Java Application Programming
Interfaces. In addition, FileNet distributes the source code for the portlets so
that customers and partners can modify and extend the capabilities if desired.

Solution Templates are a set of predefined objects and processes for use in
developing industry specific solutions. Built on the FileNet P8 architecture, a
Solution Template provides working code that can be configured and extended to
build complete applications. A Solution Template is not a turnkey application;
rather, it can be thought of as an application development template. By
providing much of the application's core infrastructure, it can reduce the
length of the solution development and deployment cycle.

Stand-Alone Products

In addition to the FileNet P8 product suites and development tools the
following FileNet software products are available to our customers as
stand-alone products that provide some of the functionality available through
the full FileNet P8 architecture, and were formally available under the Panagon
and/or Brightspire brands.

FileNet eProcess Services is a Web browser-based process management product.
eProcess Services enables an organization to create and manage high-volume,
mission-critical automated business processes in a dynamic Web environment. Our
Web-based user interface, built-in eProcess applications, Web server components,
and XML architecture provide scalable connectivity of business processes for
employees, business partners, and customers.

FileNet Web Services combines a full-featured, Web browser-based client system
that allows access to content without the need to locally download information
or content. FileNet Web Services also combines a comprehensive Web-based
application development tool kit, and Web server components, and is designed to
support complex and mission critical Enterprise Content Management and Business Process Management
activities. This application provides a complete set of content management
functionality, allowing users to check in, check out, search and browse, share,
revise, and change properties for content stored in a FileNet repository, all
from a Web browser.

FileNet Content Services is a repository for creating, accessing, managing,
securing, and updating electronic documents and content. Content Services is
designed to allow a business to manage enterprise content from creation, to
secure delivery, to revision and re-use.

FileNet WorkFlo Services is FileNet's eProcess workflow engine. WorkFlo
Services, combined with eProcess Services, is designed to enable customers to
automate and access critical business processes and associated content. WorkFlo
Services can be used to create applications that reflect the way business
processes are performed within the particular customer's organization, and is a
critical enabling technology for the automation of business processes via the
Web. It allows organizations to control and modify their work processes to meet
their evolving needs, and integrates the flow of information between software
applications within a company's business processes. WorkFlo Services supports
multiple client, server and applications development environments, such as Java
and COM, and integrates with leading business process re-engineering products
for reduced implementation time.

FileNet Integrated Document Management ("IDM") Desktop is a Microsoft Windows
client software application designed to allow users to view, manage, revise,
share, and distribute content across an enterprise for ad hoc or mission
critical use. IDM Desktop allows users to manage content directly from within
Microsoft Office and Lotus Notes applications.

FileNet Image Services is an image and object server designed to allow
businesses to manage the high-speed acquisition, distribution, and access of
content and objects of all types.

FileNet Report Manager is an online statement and report management system.
Report Manager is designed to allow organizations the ability to capture, store
and access legacy print data streams within Enterprise Content Management applications by storing,
accessing, mining, and analyzing computer-generated reports, statements and
forms.

FileNet Capture addresses document and content capture needs. Available in
high-volume Capture Professional or small department Capture Desktop versions,
Capture is designed to acquire digital and paper-based content into FileNet Enterprise Content Management
repositories for enterprise-wide use and online access.

FileNet Application Connector for SAP software is a document and data archiving
application certified by SAP, designed for use with the SAP R/3 Enterprise
Resource Planning ("ERP") application suite.

Hardware

We also manufacture and market an Optical Storage And Retrieval ("OSAR")
library product based on 12-inch, 30 gigabyte, and optical disk technology for
storage management of business critical content. Hardware is no longer a
strategic focus for the Company.


Services, Support, and Manufacturing

We operate service and support organizations on a global basis to provide
both pre-sales and post-sales services to ensure successful implementation of
our products and customer satisfaction. Due to the highly configurable nature of
our products, many of our product sales are coupled with contracts for
continuing support services.

Our worldwide Customer Service and Support organization provides
comprehensive support capabilities including electronic and real-time phone
support and global call tracking for customers and partners on support programs.
System engineers deliver support coverage on multiple platforms with 24-hour
call handling. Our Web site offers the ability to open cases, search our
knowledge base and review related status reports.

Support programs may be customized and enhanced with optional fee-based
services. These options include after hours phone coverage, on-site technical
consultants to assist with upgrades and FileNet product installations, and
FileNet Software Development Kit support for development teams building
applications using our products.

Our manufacturing facilities in Costa Mesa, California and Dublin, Ireland,
conduct software manufacturing and distribution, localization, integration, test
and quality control.

Professional Services and Education

Our worldwide professional services organization provides consulting,
development, architecture and other technical services and training services to
our licensed customers and authorized ValueNet Partners and Global System
Integrators. These services are provided through in-house employees and through
a network of qualified partners. Our worldwide professional services
organization offers a comprehensive methodology to architect, install,
integrate, customize and deploy our solutions. These services range from the
management of large-scale implementations of our products to prepackaged
standard services such as software installation, but do not include
modifications to the standard software. Our educational curriculum includes
training courses for end users, application developers and system administrators
through media-based and instructor-led training.

Competition

The market for our products is highly competitive and competition will
continue to intensify as the Enterprise Content Management market consolidates. We compete with a large
number of Enterprise Content Management, Web content management, business
process management, workflow, document imaging, and electronic document
management companies. IBM is the largest company that competes directly with
FileNet in the content and process management market. Documentum, a key
competitor in the Content Management market, was acquired by the EMC
Corporation, a large storage technology company, during 2003. EMC becomes a
FileNet competitor offering both content management and storage management
capabilities. Numerous smaller software vendors also compete in each product
area. We also experience competition from systems integrators who configure
hardware and software into customized systems.

Large infrastructure vendors such as Oracle Corporation and Microsoft
Corporation have developed products or plan to offer products in the content
management market. Software vendors such as Tibco Software, Inc., Savvion, Inc.
and Pegasystems, Inc., each with a different core product foundation, have
approached the business process management market from their individual market
segments and may compete more intensely with us in the future. It is also
possible that new competitors or alliances among competitors may emerge and
rapidly acquire significant market share. We also expect that competition will
increase as a result of software industry consolidations.

We believe that the principal competitive factors affecting the market for
our software products and services include vendor and product reputation;
product quality, performance and price; the availability of software products on
multiple platforms; product scalability; product integration with other
enterprise applications; software functionality and features; software ease of
use; and the quality of professional services, customer support services and
training. The relative importance of each of these factors depends upon the
specific customer involved.

Certain of our competitors and potential competitors may have greater
resources, larger sales and marketing teams, broader product lines and more
experience developing software than we do. Increased competition may result in
price reductions, reduced gross margins and loss of market share, any of which
could have a material adverse effect on our business, financial condition or
results of operations.
 

Content Management Software & Solutions Companies in the Directory

Documentum

FileNet

Hummingbird

Interwoven

Open Text

Mobius Management Systems

Stellent

Vignette