Global Crossing Ltd.  - Telecommunications Services -  Category Directory

WESSEX HOUSE
45 REID STREET
HAMILTON HM12, BERMUDA
(Address Of Principal Executive Offices)
(441) 296-8600
www.globalcrossing.com

Sales

$2.9 billion

Business Description

We provide telecommunications services in most major business centers in the
world. We serve many of the world's largest corporations, providing a full
range of managed data and voice products and services.

Our overall strategy is to be a premier provider of broadband communications
services in commercial centers worldwide. We seek to attain market leadership
in global data and Internet Protocol ("IP") services by taking advantage of our
extensive broadband network and technological capabilities. Through our Global
Marine Systems Limited subsidiary ("Global Marine"), we also provide
installation and maintenance services for subsea telecommunications systems.

We report our results in two business segments: telecommunications services
and installation and maintenance services. Although we manage our global
operations on a centralized basis, we operate in four geographic segments:
North America, Europe, Asia/Pacific and Latin America.

Overview of Our Business

We provide telecommunications services over a global network that reaches
more than 200 major cities throughout the world. The markets in these cities
represent approximately 85% of the world market for telecommunications
services. We serve many of the world's largest corporations, providing a full
range of managed data and voice products and services.

Our Telecommunications Services

The telecommunications services we provide include voice services, data
services and conferencing services. These services are built around a
streamlined global service delivery model intended to provide outstanding
customer service, including prompt and accurate procurement and billing. Our
uCommand(R) Web-based network management tool allows customers to securely
monitor their voice services, create utilization reports, reroute traffic,
order new services, create and track trouble tickets and perform online bill
payment.

The following is a brief description of our key telecommunications service
offerings.

Voice Services

Our voice services include switched and dedicated outbound and inbound
voice services for domestic and international long-distance traffic,
toll-free enhanced routing services, calling cards and, in the United
Kingdom, commercial managed voice services. Voice services accounted for
approximately 65% of our total telecommunications services revenues in 2002.

We carry more than five billion minutes per month over our global voice
network. Voice traffic is routed over our network using a voice-over-IP
("VoIP") packet-based and time division multiplexing ("TDM") platform. For
carriers who use VoIP for their own voice customers, which is a technology
we expect to grow rapidly, we recently introduced a VoIP termination service
providing wholesale IP interconnection, transport and call completion of
packet-based voice traffic using IP and VoIP and TDM switch technologies.

Our commercial voice services feature end-to-end service level agreements
("SLAs") that apply to our dedicated commercial voice services globally and
guarantee service availability along our network as well as local access
circuits. The SLAs support three key areas: end-to-end network availability,
guaranteed time of installation and mean time to restore.

Data Services

In addition to our voice and conferencing services, we offer a broad
range of telecommunications services that we refer to generally as "data
services." These services include services that provide network
interconnectivity to wholesale and retail customers; capacity services; and
access services. In the aggregate, data services accounted for approximately
31% of our total telecommunications services revenues in 2002.

. ATM Service: Our Asynchronous Transfer Mode ("ATM") service supports
multiple data applications with diverse requirements for network
transport, prioritization and performance, such as full motion video,
one-way video feeds, toll-quality voice, IP and
latency/security-sensitive file transfers.

. Frame Relay Service: Our frame relay service provides a reliable data
transport network ideal for partial mesh and hub-and-spoke network
applications and traffic that is subject to significant spikes in volume,
while providing significant manageability and scalability.

. IP VPN Service: Global Crossing IP VPN Service(TM) is a feature-rich IP
virtual private network solution that offers enterprises and carriers
three classes of service and multiple access options using a highly
secure platform. This service, which allows for the convergence of
site-to-site voice, video and data traffic into a single connection, is
available today in more than 300 cities in 52 countries through extended
reach relationships and is backed by SLAs that can cover latency, packet
loss, jitter and availability. Our Remote Access Service is a key
enhancement to our IP VPN service that allows enterprises to extend the
reach of their wide area networks by supporting simultaneous secure
connections for multiple users to their private corporate network from
common Internet access methods worldwide.

. Managed Services: Our managed services support transport for dedicated
Internet access, frame relay and ATM services, and are expected to
support transport for our IP VPN service in the near future. Our managed
services include pre-sales engineering and customer premises equipment
("CPE") design, equipment procurement, provisioning and installation, and
network monitoring and management backed by global SLAs. We can also
provide ongoing end-to-end CPE and network management and maintenance
support for corporate locations around the globe.

. Private Line Service: Our international private line service provides
secure point-to-point digital connectivity. The service is available
between any two points of presence on our network, enabling customers to
build private networks that carry business-critical applications at a
wide range of speeds.

. Wavelength Services: Our wavelength services provide customers with an
unprotected, bi-directional, point-to-point circuit at speeds of 2.5
gigabits per second ("Gbps") or 10 Gbps. Wavelength service is a
Synchronous Optical Network ("SONET")/Synchronous Digital Hierarchy
("SDH") framed signal and is fully compliant with standards set by the
Telecommunication Standardization Sector of the International
Telecommunication Union.

. Dedicated Internet Access Service: Our dedicated Internet access service
provides always-on, direct high-speed connectivity to the Internet at a
wide range of speeds on a global basis.

. IP Transit Service: Our IP transit service offers carriers and ISPs
Internet connectivity to all worldwide domains connected in Europe, U.S.
and Latin America.

. Internet Dial Service: Our Internet dial service provides remote network
users the ability to access the Internet or communicate remotely with a
corporate network from different international locations. Traveling users
can connect to over 20,000 local numbers in 150 countries worldwide.

. Colocation Service: Our colocation service allows for the housing of
customer equipment within a Global Crossing point of presence or repeater
site in order to interconnect with our fiber-optic backbone. Colocation
delivers improved speed, stability and security for critical network
requirements.

. Metro Access: Our metropolitan access network service brings our
worldwide network capabilities to the customer's premise in twenty-five
major metropolitan markets. Our metro networks are deployed as
multi-fiber, self-healing SONET or SDH rings designed to support applied
services including broadband, data and voice at a wide range of speeds.

Conferencing Services

We offer a full range of conferencing services, including those described
below. Conferencing services accounted for approximately 4% of our total
telecommunications services revenues in 2002.

. Videoconferencing: Our videoconferencing services provide video over IP
and ISDN platforms, using multipoint bridging to connect multiple sites.
Our newest offering, iVideoconferencing(TM), sends ISDN calls onto our
advanced IP network, minimizing dependence on international ISDN lines
for superior quality, reliability and cost savings. Enhanced options
available with our videoconferencing services include scheduling,
recording and hybrid meetings that combine our audio and video services.

. Ready-Access(R): Ready-Access is a market leading audio
on-demand/reservationless audio conferencing service. The service
provides permanent access for telephonic meetings, connecting up to 96
lines at a time. Toll-free access is provided in North America and,
through our Ready Access Global 800 product enhancement, in key business
markets worldwide. Other product enhancements include Ready-Access Web
Meeting and Emeeting, which allow conference participants to share
documents, presentations, data and feedback over the Internet.
Additionally, users can manage their calls and change account options
on-line.

Event Call: Event call provides highly reliable, operator assisted,
full-service conference calls. Participants can access this service by
dialing in on either a toll or a toll-free number, or by being dialed out
to by an operator. Although the average number of participants on an
Event Call ranges from 50-100, this service is suitable for as few as
three or up to thousands of participants. Enhanced service options
include PostView(R) conference playback, taping/transcription service,
translation services and on-line participant lists.
 

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