All Help Desk Software Solutions Companies in Company Directory  Top Help Desk Software Companies

247NetSystems - An application service provider of help desk software, offering problem management, work flow and asset management functionality.

Abacus Systems Pty Ltd. - Specializes in developing help desk, client and asset management software.

Acacia Help Desk - Features include Win32 administrator client, knowledge management, call tracking, email functionality, and system reporting.

AI-Reply.Com - Offer help desk, referral tracking and customer support systems.

Alloy Software - Provides a range of integrated help desk and asset management solutions.

AmberCat - Web-based and desktop software for internal and external help desks, customer service, and facilities management.

Angel Desk - A web-based help desk system with email integration, including multi-language support, a plugin system, staff departments, staff permission settings and a template system.

Applied Innovation Management - Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.

Arikus Inc. - Information management systems specifically designed to increase work-flow and promote high ROI.

AskIt Systems - Offers an outsourced, Web-based customer service system that learns from the customer's questions.

Asset Navigator for IT - Provides network PC auditing, IT asset management and change tracking, help desk software that is adaptable solution to operations IT department needs.

AthenaRMS - Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.

Auratech Software - Australian based company that provides the Client Integrated Support System.

Avensoft - Web-based multi-functional help desk software.

Axios Systems - Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution which adopts a lifecycle approach.

Bankoi HelpDesk Software - A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.

Big Web Desk - Completely Web-based help desk, ticketing service, and request management software.

Business Resources Online - Background, and information about help desk software.

CDN Systems - Web-based help desk software with Microsoft Access and MS SQL integration.

Cerberus Helpdesk - Browser-based email management and trouble ticket system.

CloseSupport - Close Support is a multi-user help desk software application designed to be simple to install and easy to use. Download a free 30 day trial online

Cognitor Inc. - InteligineAnswer is an advanced problem resolution and knowledge management application for customer service, field service and repair, internal and external help desks, technical support groups, and technical assistance centers.

Consultant's Help Desk - Remotely hosted help desk designed specifically for the IT consultant. Includes knowledge base, request tracking, email and reporting.

Control-F1 - Provides enterprise solutions for live and automated support.

Coral Sea Software - SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box."

Coral Sea Software - Windows-based help desk featuring help desk, inventory management, trouble ticketing, browser-access module, and system reporting.

CoreDesk - Provides an internet based open source help desk software in a hosted and managed environment.

Creek Pointe Helpdesk - Full service helpdesk automation services including process analysis and development, implementation, resourcing and training.

CRMdesk - Automates online customer support and knowledge base creation through the Internet.

Cynergy - Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.

DapperDesk - Offers an online, customizable help desk solution, which works on both Linux and Windows servers.

Datawatch

Provider of business intelligence, data mining and help desk applications with approximately $20 million in sales (expanded description).

DataWatch Visual Help Desk

100% web-based help desk software solution.

Delta Scripts - Web-based PHP and MySQL support ticket system.

DKSystems Online - Develops enterprise-wide help desk and asset management software.

Double IS - Software enabling facility's managers to track work orders (SLAs, KPIs), room booking (catering, AV equipment, visitors) and building maintenance (PPM).

Dynamic Network Solutions - A help desk written with the consultant in mind. Includes tracking, inventory and knowlege base.

e11 Help Desk - Online solution offering customer relationship management through email, web forms, self help, live chat, phone, fax, and letters.

Easy Access Help Desk - Offers help desk software applications for businesses, software support, and call center solutions.

E-Business Application Suite - Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.

Eden Corporation - Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.

Elation Technologies - US based implementer of HEAT software for help desk and customer service.

ExDesk - Provides a remotely hosted and web based help desk and customer support solution for small and medium sized companies that is fully customizable.

Ezyhelpdesk - A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.

Fenestra AnswerDesk - Offers web-based automated support solutions for IT management, customer care and call centres.

Ferrysoft Help Desk - Windows client software providing basic tracking, configuration and reporting functionality.

Footprints Helpdesk From Unipress - Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.

FootPrints Web-based Help Desk - FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.

Freedom Communications - Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.

Generation21 - Corporate knowledge management and e-learning software, training systems and solutions.

Great Lakes Software LLC - Offer a web based service request and inventory tracking system with a Pocket PC module for mobile asset management.

GroupSoft Systems - Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.

Help Desk Assistant - A web-based application that allows to track support issues via a Microsoft web server.

Help Desk Software Guide - Help desk software articles regarding types of software, implementation, best practices, buyer's guides, and 'things to avoid'.

Help Desk Software World - An introduction to help desk software and services. Also includes downloadable resources.

Help Desk Suite - Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.

HelpCORE - IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.

HelpDesk Connect - Features include problem tracking, auto escalation, FAQ builder and embedded customer database.

HelpDesk Pro - Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.

HelpDesk Software Center - Software information, screenshots and a downloadable trial version of a widely used solution.

HelpDesk System - Help desk specifically for recording and monitoring requests for repairs or other works at properties.

HelpLine Incident Management - A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.

HelpSTAR Software

Help desk software company whose clients include Intel, Xerox, Merrill Lynch, CS First Boston, and Time Warner.  Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large help desk environments.

HelpTrac - Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.

Home Run Help Desk - The Microsoft Access-based call ticket application for small businesses and workgroups.

Hostedware - Affordable web-based help desk application and database.

House on the Hill Software - Help desk software for call logging, auditing, knowledge base, internet call tracking.

Identify Software - Specializing in application management software, black box software and help desk software

ieComputerSystems - Specialises in helpdesk software, software development and IT consultancy services.

Ilient - SysAid performs both helpdesk and inventory functions. It is specifically intended to lower the burden of administration and operational overhead.

Incident Monitor - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.

Indy Help Desk - Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.

Information Resource Manager - Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history.

Infra Corporation - Help desk and change management (web-enabled) software used by government and corporations around the world.

Infra Corporation - Web-Based Help Desk Solutions - Web based help desk software for automating business processes across global enterprises.

InnDevelop Technologies - Offer InfoExpress, an IT-management system inclusive of Helpdesk functionality, but also embracing tasks like warranties, service contracts and software license control.

Insirux - Windows 2000/XP software client includes contact management, issue tracking, knowledge base, asset management, and email integration.

Internet Software Sciences - A turn-key, customizable help desk for both IT and customer support. A free 3 user download version is available.

inTouch Web Desk - A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.

Intuit IT Solutions - Track-It! is a fully-scalable and web-enabled computer management system with integrated software modules for help desk, inventory, LAN/PC audit, remote control, and reporting.

iQHelpDesk - A browser based help desk and asset management set, with optional customization offered.

ISIS Helpdesk - Web based job tracking and asset management software.

IssueTrack - Help desk and issue tracking software with knowledge base, email notification and escalation functionality.

Kayako Web Solutions - Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.

Kemma Software - The BridgeTrak Suite is versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects. Available for Windows and Web.

Kettera Software - Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.

KnT Solutions, Inc. - Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.

Langley Computer Services - UK based company offersHelp+ Helpdesk Software for Windows 95 and Windows NT.

LansUnlimited HelpDesk - Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.

LBE Help Desk Software - Help desk software features include Win32 application, browser-based interface, e-mail handler, and advanced system reporting.

Liberum Help Desk - Free, web based help desk software written in ASP. Offers email notification and reporting features.

LiveTime Software - Provides real-time management reporting and problem resolution.

Magic Solutions - Provides helpdesk, asset and change management, and enterprise service desk applications that are adaptable solutions to operations management needs.

MagnoSoft Software Systems - A software suite designed to allow management and disctribution of work requests.

Manage-IT! - Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, and ODBC-compliant databases.

Managing The Help Desk - Help desk software and supporting requirements, explained from a management perspective.

Micro Outsource - An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources.

Modern Thinking Inc - Offer an application for tracking and managing both customer support issues and internal work items.

NetHelpDesk - Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.

NetKeeper - A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.

NetSupport TCO - Help desk software offering asset management, software and hardware distribution and inventory reporting.

NYF Systems - Features include browser-based help desk, trouble ticket and asset management systems appropriate for IT and managed out-sourcing centers, e-government sites, and more.

OmniWorks Webdesk - An industry standard internal and external helpdesk written in ASP and customised for the Internet.

osTicket Open Source Project - A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.

OTRS - An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.

Parature

Provider of web-based help desk software for online help desk and customer service support.

PerlDesk - Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.

Phoenix Call Manager - Software for help desks, customer service, and inquiries. A web-based package which keeps staff and customers informed wherever they are.

PRD Software - Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT

ProFault - A multiuser, web based, fault logging system, which allows the user to track faults with both hardware and software.

Proverbs - A web based IT help desk which includes trouble tickets, problem history and a system FAQ.

Questeq Support System - Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.

ReadyDesk - Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.

Remedy

Remedy is a leading help desk software company that enables organizations to align external and internal support and service processes to achieve corporate goals.  The company has more than 10,000 help desk software customers worldwide.

Revelation Help Desk - Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.

Richmond Systems - Specializes in development of helpdesk, asset management, remote control and training solutions.

ScorpioSoft - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.

SDS HelpDesk Solutions - Provides incident logging and tracking, profiles, contract and warranty management, time tracking, knowledge base, search and reporting capabilities.

Seeker - A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.

Serio - Offers helpdesk software with change management, SNMP network auditing and monitoring.

Servicer Solutions - Help desk system and service center tracking with invoicing, accounting, work in process, from customer drop off to customer pick-up.

ServiceWare - Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.

Severity One - An internal help desk providing a communication resource between the IT development team, internal clients and external IT support resources.

Sitehelpdesk - Helpdesk software with options for software and hardware inventory management.

Soffront - Offers fully web-enabled and fully customizable helpdesk software.

Softopia - Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.

Spectrum Research - Introduces the developers of the web based Spectrum HelpDesk customer support system.

SupportWizard - Software for Web based customer support, escalation and bug tracking.

Support-Works - Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.

Surado - Features Win32 administrator application, Web-accessible interface, client information management, and lead management.

Syslist - Web-based IT asset management and helpdesk solution, available as both an application service and a standalone product.

Taskman Pro - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.

TeamShare - 100% web-based customer support software solution.

TechExcel - Incident tracking and resolution, email management, employee Web portal, knowledge management, and asset management.

Tenrox Incident Management - Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.

The Help Desk Software Guide - Evaluation criteria, market reviews and information on choosing a help desk software solution.

The Management and Help Desk Community - A portal of news, information and interactivity for both help desk software and management issues

The PHP Support Desk - Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.

ThinMind - A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.

Ticket Logger - Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.

TicketXPert.NET - Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.

TOPdesk Lite - Information on a help desk solution designed primarily for the IT department. Demonstration download available.

TrackFree - Free of charge help desk, knowledge base, auditing, purchasing and inventory system.

TriActive - Provides an approach with which trouble ticket functions are integrated with the users most recent system inventory information.

Trouble Ticket Express - Open source web based help desk system written in Perl for Unix and Windows servers.

TSC2 Help desk - A help desk offering tracking and asset management functionality.

TSS Solutions - Offers help desk customer tracking software to keep track customer information, log issues and resolutions, prioritize escalations, and generate detailed reports.

Unipress Software

Web-based help desk software whose client list includes Pepsi, Wachovia, IBM, Lucent, Harvard University, and the U.S. Air Force.

VersaSRS - Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.

Vertical Solutions Inc. - Develops and implements customer service, help desk and sales force automation software.

Virtual Support Office - Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.

Web Help Desk - Provides a graphical tabbed interface to track, route, escalate and prioritize requests to the IT department.

WebTTS - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.

Wickett Software - Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.

WinHelpDesk - Windows-based help desk software. Includes documentation management services and customer request services.

WonderDesk - Organize and track support e-mail calls with help desk software.

Work-Order Software - An online repair and maintenance asset management and facility management system.

World Desk Pro - Customizable help desk based upon the Microsoft .Net Framework.

World Web Dynamics - Live Demo of help desk software, including specific offerings for school districts.

Yudo - A free ASP based support and trouble ticket system, including instant download.