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Hypercom Corp. - POS Terminals, POS Software
(602)
504-5000
2851
West Kathleen Road
Phoenix, Arizona 85053
www.hypercom.com
Sales
$232 million
Business Description
Hypercom designs, manufactures and sells end-to-end electronic payment
solutions, including point-of-sale (POS) software / POS terminals,
peripheral devices, transaction networking devices, transaction management
systems and application software, and provides related support and services.
Its customers include large domestic and international financial
institutions, electronic payment processors, independent sales
organizations, distributors, resellers and merchants. We also provide
electronic transaction solutions to vertical markets, such as government,
education and healthcare that require reliable, secure, high-speed and
high-volume information/data transfers.
Hypercom® Products and Services
We provide a complete range of products and services to our electronic
transaction customers, including point-of-sale/point-of-transaction
terminals, peripheral devices that effectively extend terminal capabilities,
transaction networking devices, network access controllers, transaction
environment software and a host of pre- and post-sale services.
Point of Sale/ Point-of-Transaction Terminals
Our terminals include stand-alone terminals, terminals integrated with host
server or PC based systems, and wireless terminals. These terminals service
a number of end-user environments, including that of the stand-alone
merchant countertop, multi-lane retailer, temporary merchant locations and
kiosks, quick service restaurants, outdoor drive-thrus, mobile units and
operations requiring on-site portability such as rental car lots and
restaurants.
Our terminal products are designed to accept magnetic stripe cards, smart or
chip cards, check truncation, conversion and imaging, and radio frequency (RF)
transmitting devices. Terminal functionality ranges from routine tasks, such
as credit or debit authorization, electronic receipt capture and electronic
batch submission and settlement, to more advanced functions, such as
interactive customer coupon and loyalty programs, issuance of gift and
prepaid cards, signature capture, time and attendance, electronic benefits
transfer and identification verification.
The peripheral device products that interface with our terminals include
printers, PIN pads, check readers, receipt capture devices, identity
verification devices and external modems.
Hypercom Optimum. Our Optimum family of products is the next generation of
payment terminals that combine speed and security with the ability to
support multiple applications. Optimum terminals contain a 32-bit processor
for enhanced multi-application performance. These products have been
designed to deliver superior performance in a cost-effective manner. The
first products in this family are the T2100, a desktop terminal, the M2100,
a mobile terminal that leverages the latest wireless communication
technologies, and the L4100, a compact, high-performance signature capture
card payment terminal specifically designed for multi-lane retailers.
Hypercom ICE™. Our Interactive Customer Environment (ICE) family of products
consists of high performance, multi-function touch-screen terminals
incorporating a high-speed thermal printer and our Hypercom FastPOS® modem
technology. Our ICE terminals provide financial transaction technology
incorporated with a highly interactive and intuitive user interface to
support sophisticated transactions with minimal user training.
ICE terminals support multiple payment options such as magnetic-stripe
charge, credit and debit cards, smart cards and paper check conversion. They
enable retailers to take advantage of value-added services such as
electronic gift, cash and promotion/loyalty cards, prepaid, payroll or
government check cashing, age and/or ID verification, and
on-screen/on-terminal advertising. They also support administrative
activities such as electronic receipt capture, time and attendance, email
and electronic statements. The advanced technology and breadth of the ICE
product line not only accommodates the aforementioned expanded applications
at the point-of-sale transaction, but also enables the deployment of our
terminals in non-traditional markets, such as government, education and
health.
Products in the ICE family include the ICE 5000, ICE 5500 and ICE 5700, the
ICE 5500M and the ICE 6000 for the multi-lane retail environment, ICE 6500,
the ICE 4000 for wireless transaction environments and the Windows CE-based
ICE 7000, for health-care, electronic benefit transfer and
industrial-commercial markets.
Hypercom T7. Our T7 family of terminals is a well established product line
in the POS industry, with more than three million units sold since its
introduction in 1994. The T7 series combines an intuitive user interface,
one-step initiation of all daily functions and transaction types, multiple
peripheral options, and high-performance communications. The T7 family
offers a low-cost terminal option for credit, debit, smart cards and
specialized financial applications through its extensive software
application library.
Hypercom Financial Terminals (HFT). Our HFT family of products protects the
entry of PINs and secures both data input and data transmission according to
standards set by international payment bodies, regulatory authorities and
banking associations. Our HFT 500 series of high-security PIN pads and card
acceptance devices can be used either indoors or out, are easy to operate
and enable fast, secure verification of both card and cardholder, and is
currently the outdoor component to our quick service restaurant drive-thru
solution for this rapidly developing segment of the POS market. Our HFT 900
series is a family of electronic purse loading devices that allow
cardholders to easily load additional funds from their bank accounts onto
their electronic purse or stored value smart cards.
Hypercom Plus. Our Plus family of products consists of enhanced versions of
our T series and ICE product lines. These products incorporate the Hypercom
SureLoad® printer, a new thermal printer that incorporates fast, easy
loading of paper rolls. The Plus products also have integrated PIN pads and
the ability to read traditional magnetic stripe cards and smart cards. The
T7Plus is the next generation of the Hypercom T7P and combines the
reliability of the T7P with increased functionality and speed. The ICE
5500Plus includes all of the features and functionality of the ICE 5500,
with the addition of the SureLoad printer and an integrated PIN pad. The ICE
5700Plus combines the ability to do check conversion and credit/debit/chip
card transactions in one, convenient, easy-to-use device. The ICE 6000Plus
includes improved connectivity design for easier integration into multi-lane
retail environments.
The ICE product family accounted for 38% of our terminals shipped in 2003,
with the T series family comprising the remaining 62%. The Optimum product
family was introduced in late 2003, with sales commencing in 2004.
Transaction Network Solutions
Our networking products and services are specially-designed to support the
unique requirements of both high volume and high value transaction based
networks, whether they are the traditional retail point-of-sale or other
industry verticals such as financial/ ATMs, petroleum, gaming/lotteries,
government and healthcare. Regardless of end use, all Hypercom networks are
designed for speed, reliability and security. Our transaction network
solutions not only sustain the value and extend the life of legacy networks,
but also provide a clear migration and evolution to internet enabled
communications.
Our networking family of products consists of Network Access Controllers (NACs)
that provide the networking hardware technology and communications
infrastructure necessary to achieve connectivity in the POS environment.
NACs are intelligent communications devices that provide a wide range of
digital and analog interfaces, line concentration, protocol conversion, data
concentration, transaction routing, backup transmission paths and multiple
device interface capabilities that allow access to high-performance data
communications networks. Our networking products have been shown to reduce
operating costs and protect our customers’ investments in current legacy
networks. Specific recent developments in our network offerings include:
• Rapid acceptance of the MegaNAC® 180, the next generation of dial access
concentrators. The MegaNAC 180 is actively being implemented in major North
America locations and others to support the market’s new speed and security
requirements, while still meeting the challenge of successful, secure
delivery of high-volume and high- value transactions.
• Creation of EFTSecNACTM, a comprehensive network system which protects
against “line-tapping” fraud on the terminal transmission line by securing
the line between the terminal and the network.
Transaction Management/Application Software
We also offer a complete portfolio of software applications for terminal
operations, network device operations, systems development and management.
Terminal Application Software. We work closely with our customers to develop
standard and customized applications that operate on our terminals. To date,
we have developed over 80 terminal software applications, ranging from
entry-level credit and debit solutions to complex systems that support a
comprehensive range of electronic payment and medical transaction functions.
Among these software applications are specialized applications for specific
markets such as lodging, restaurants, multi-lane retail and health care. In
2003, we released HyperWare® 08A, a multi-function POS software application
which provides support for payment-based and valued-added applications, such
as gift/loyalty cards and check conversion.
Terminal Management Software. Every Hypercom-produced terminal application
has a management and control module that interacts with our Term-Master®
Terminal Network Management System. Term-Master is designed to provide
mission-critical functionality to users of our terminals. Term-Master is the
basis for an integrated terminal management approach that centrally supports
multiple merchant locations, remote and automated downloading of terminal
application software, multiple application software management, merchant
terminal set-ups, and performance monitoring and on-line diagnostics.
Term-Master provides a highly-efficient and cost-effective system for
administering terminal functions in multiple locations. Our product
offerings in terminal management range from the basic functionality offered
in our new condensed Term-Master, to an Internet-provided and managed system
in I-Term-Master, to the complete terminal management system, Term-Master
Suite.
Network Application Software. We work closely with our customers to develop
standard and customized applications that operate on our network products.
To date, we have developed over 400 network software applications. Our
Hybrid Transport Switching Protocol (HTSP) provides a secure routing
protocol that allows for the transparent transport of diverse applications
using multiple wide area network connections. HTSP and Hypercom network
products are currently supporting the global transactions of Europe’s
largest bank.
Network Management Software. Every network application software program we
produce includes a management and control module that interacts with our
HypercomView™ (formerly IENView®) Network Management System. HypercomView
sets new standards in graphical user interface (GUI) based management for
detail, ease and speed. Its easy-to-read screens and maps help network
managers configure, administer, and troubleshoot complex POS and data
networks.
Services and Customer Support
We are committed to providing a high level of service and support to our
customers in a cost-effective manner. We provide a wide range of support
services that contribute to the increased profitability of our customers and
meet their individual needs. In the U.S., we provide consulting services to
assist with strategies and alternatives for POS payment systems, assist in
the design, installation, integration and management of POS payment systems,
and design customized software applications. We also provide deployment,
training, technical assistance, help desk, and maintenance along with formal
training programs for engineers, developers and systems administrators. We
also provide to our customers, either directly or through third party
merchant service providers, value-added services such as deployment and
customized packaging services, PIN pad encryption, equipment and asset
management, merchant training, system upgrades and conversions, help desk
services, and terminal repair and refurbishing.
Internationally, we offer support services directly or through our
distributors or other third party providers. The level of services available
varies by region. For example, in Brazil, we provide full on-site support
services such as installation, training, repairs and help desk services. In
other markets, we maintain smaller direct support operations and provide
only help desk services and repair services. In these markets, we contract
with third party providers to provide more extensive support services.
In the U.S., we provide up to a five-year warranty on our POS terminal
products and a one-year warranty on other products. We believe our five-year
warranty on POS terminal products results in a lower total cost of ownership
than competitors’ products and contributes significantly to our reputation
for providing high-quality, reliable products. Internationally, our warranty
is typically one year for terminals and 90 days for printers and other
peripherals.
Customers
POS Products. In the U.S., our customers are predominantly large domestic
and international financial institutions, electronic payment processors,
independent sales organizations, credit card companies, distributors,
resellers and merchants. The majority of our U.S. customers resell our
products to end-users, which are typically small and mid-sized retail
businesses and multiple retail stores of large corporations. Outside the
U.S., we sell primarily to large banks and financial institutions that
provide our products to their end-users.
Network Products. Our Network Systems customers generally consist of large
financial institutions, retailers, lotteries, electronic payment processors,
resellers and other enterprises that have substantial branch networking
requirements spanning an average of 200 sites, and want to leverage their
existing equipment by connecting to networks.
POS Software -
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