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LivePerson, Inc. - Call Center Software
(212)
609-4200
462
7th Avenue, 21st Floor
New York, NY 10018
www.liveperson.com
Sales
$12
million
Business Description
LivePerson, Inc. is a CRM software company and online communication
application service provider (ASP) that delivers real-time sales, marketing
and customer service solutions for companies that conduct business online.
Over 3,000 businesses currently employ LivePerson’s suite of CRM software
products and services. Products and services help its clients increase
revenue and productivity, efficiently respond to customer inquiries and
build customer relationships.
LivePerson’s CRM software products and services enable sales and customer
service teams to interact with their customers online in a cost-effective
and secure real-time environment. Through the use of the LivePerson CRM
sofware application, solutions companies can engage online customers at
critical points in the buying process. We believe the ability to communicate
with the right customer at the right time helps to increase revenue by
increasing online sales conversion rates, improve the efficiency of sales
and customer service operators and decrease overall customer support costs.
The continued advancement of these combined capabilities has enabled
LivePerson to develop into an online communication service provider.
Traditionally, companies deployed and maintained software on their own
internally managed networks. Through application service providers,
companies can now outsource much of this technology. LivePerson offers its
solutions via ASP delivery, which allows clients to eliminate the large
hardware and software investment typically associated with enterprise
software applications. Because its application is hosted on servers that are
managed by us, our clients benefit from limited software requirements, no
hardware installations and minimum effort for upgrades. Clients may also
easily add additional services upon request.
With LivePerson’s real-time CRM software chat applications, a company’s
customer service and sales agents are able to respond to customer inquiries
quickly and efficiently. By using features such as preformatted responses,
repeat visitor alerts, proactive engagement tools and chat transcripts,
companies can offer online shoppers a more enhanced and satisfactory
customer experience. Based on feedback from our clients, the company
believes that businesses that use LivePerson’s products and services begin
to see an immediate return on their investment as customers who complete a
chat with a sales or customer service representative often purchase more
items and make purchases more frequently than those who do not. Companies
also realize lower customer support costs as operators can handle up to four
incoming customer inquiries at one time. Combining the interactive nature of
the Internet with the dependability of traditional customer service,
LivePerson’s applications help companies build strong, long-lasting consumer
relationships, convert browsers into buyers and turn one-time visitors into
loyal customers.
The LivePerson CRM software suite of products and services includes Service
Edition, LivePerson’s integrated call center application that enables chat,
email and self-service interaction; Sales Edition, a proactive online sales
application; and LivePerson Pro for small businesses.
LivePerson currently has more than 3,000 clients, including key players in
the software, financial services, retail, telecom and cable television
sectors. The 2003 client list includes Ameritrade, Bell Canada, Bell South,
Computer Associates, EarthLink, Hewlett-Packard, Microsoft, Neiman Marcus,
Qwest and VeriSign.
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