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MAPICS, Inc. - ERP software -
Category Directory
1000 Windward Concourse Parkway, Suite 100
Alpharetta, Georgia 30005
(678) 319-8000
www.mapics.com
Sales
$161
million
Business Description
We are a developer of enterprise business application software solutions
designed specifically for use by manufacturers and marketed throughout the
world. Our goal is to deliver application software and consulting services
that create value by providing a quick return on investment and improving
bottom line financial results for our customers. Our offerings bring our
customers the benefit of our proven expertise, knowledge, and understanding
of the business issues that are unique to manufacturers.
We target our offerings at the manufacturers who operate using either a
discrete or batch-process production workflow. Generally, these companies
produce finished goods by machining raw materials or assembling a set of
component parts or subassemblies into finished products or use a consistent
process to make a batch of product. Within this market, we serve many
customers in a distinct group of industries: fabricated metal products;
industrial/commercial machinery and computer equipment; electrical equipment
and components; transportation equipment; and measurement, analyzing and
control instruments and related products. The majority of our customers are
discrete manufacturers with annual sales between $20 million and $1 billion,
consisting of independent companies and divisions, sites, and subsidiaries
of larger companies.
The
MAPICS Solution
We have been providing solutions to manufacturers’ challenges for over 20
years. Our business is focused on enterprise solutions for manufacturers,
and as a result we understand how manufacturers work and operate. This focus
enables us to develop solutions to meet the changing needs and requirements
of our customers. In addition, our professional services organization
assures world-class manufacturers meet business goals and objectives by
successfully deploying business solutions using our expertise and products.
The MAPICS solution provides our customers:
Comprehensive Functionality and Flexibility
Our strong manufacturing and technology expertise enables us to develop a
suite of application software solutions focused specifically on meeting the
needs of manufacturers. In addition to the functionality that helps manage
the core needs of manufacturers (e.g., purchasing, inventory management,
manufacturing control, distribution, finance, etc.), we offer strategic
extension applications that allow manufacturers to extend their enterprise
systems to easily connect with their suppliers and customers that comprise
their external supply chain.
Because of our focus on manufacturing, we are committed to delivering
software applications that provide state of the art functionality to meet
the evolving needs of manufacturers. In addition, our solutions are designed
to leverage our customers’ existing information technology investments,
while allowing them to implement additional MAPICS’ solutions at their own
pace and according to their specific business needs. As new technologies
lead manufacturers to seek more open and collaborative ways to link with
their value chain, we will continue to provide solutions that enable the
exchange of critical business information throughout the manufacturing value
chain.
MAPICS Software Offerings
See the Revenue section of our Management Discussion and Analysis contain in
“Item 7. Management’s Discussion and Analysis of Financial Condition and
Results of Operations” for discussion of our license, support, and
implementation and consulting services revenues associated with our software
offerings.
ERP Solutions
MAPICS ERP for iSeries. Our iSeries based solution offers multiple
components, yet provides a simplified implementation process. Integrated
applications enable single-site, multi-site and multi-national manufacturers
to expand production and increase revenue. MAPICS ERP for iSeries leverages
J2EE and with web-enabled functionality delivers solutions for growing
manufacturing organizations and offers an architecture that gives customers
the flexibility to expand as their business evolves. This solution works
with the IBM eServer iSeries (formerly the AS/400) platform, a popular
platform with manufacturers in our target market.
MAPICS SyteLine ERP. Our most recent version of MAPICS Syteline ERP,
SyteLine 7, is built and deployed on the Microsoft .NET technology platform,
including SQL Server 2000 and Exchange Server 2000. It presents data in a
Microsoft-based interface that has the data management abilities of standard
Microsoft productivity applications like Microsoft Office. With SyteLine 7,
users can easily add, remove, and edit fields, labels, and complete
screens—without the need for technical programming. As the business changes,
the system can adapt and move forward with the business. Previous versions
of our MAPICS Syteline ERP are based on the Progress Software database and
development environment delivering an extended ERP platform. MAPICS Syteline
ERP provides the foundation to improve business efficiency, customer
service, and overall manufacturing productivity. From selling and sourcing
to production and fulfillment, SyteLine manages and automates the business
processes manufacturers require to succeed today and prepare for future
growth.
Customer Relationship Management
Manufacturers who implement CRM solutions as a part of their extended
business system are much more likely to achieve their sales and market share
goals, control their service costs and improve profitability. MAPICS CRM
solutions serve as a single collection point for all customer information
and activities and as a single access point for information for employees
and business partners. These solutions provide flexible marketing, sales and
customer service applications specifically designed for the manufacturing
environment. MAPICS’ CRM solutions integrate with our ERP and supply chain
management solutions to add value to each manufacturing business process.
Product Lifecycle Management
The need for shorter product life cycles is being driven by competitive
pressures, customer demand and the need to cut operating expense. MAPICS’
Product Lifecycle Management gives manufacturers the tools to collaborate
with supply chain partners for faster time-to-market, reduced manufacturing
costs, higher quality products and improved customer satisfaction.
Capabilities to design, make, deliver and support products are included,
such as product data management, multimedia attachment capabilities,
integrated workflow and inquiry tools.
Business Process Management
We provide a workflow or business process automation application to
streamline and automate processes that are within and to reach beyond the
four walls of manufacturing. The value of the business process management
workflow application lies in the ability to manage both the simple and the
complex aspects of business processes. The value to the manufacturer lies in
the release of valuable human resources and intellectual capital tied up in
handling paperwork instead of value-add activities and exceptions.
Business Intelligence and Corporate Performance Management
MAPICS Enterprise Business Intelligence is an interactive, graphical data
access and analysis solution that complements MAPICS’ ERP solutions by
providing flexible, multidimensional views of business and operations data.
Specifically designed to meet the unique requirements of world-class
manufacturers, MAPICS Enterprise Business Intelligence unites our software
solutions with the best technologies from Cognos®.
Supply Chain Management
Many of our customers are now using a combination of workflow automation,
business intelligence, advanced planning and customer relationship
management to improve order fulfillment processes across the supply chain.
MAPICS’ Supply Chain Management allows them to improve communications with
their downstream customers, while simultaneously forming tighter
relationships with their upstream vendors. In addition, our Supply Chain
Management solutions provide optimal planning, scheduling and sequencing of
production within the enterprise.
Field Service Management
In order to improve customer service, manufacturers recognize the need for
infrastructure to manage transactions and information flow for the delivery
of the after-market services. MAPICS Field Service provides manufacturers an
after-market service solution to improve their post-delivery customer
service business. MAPICS Field Service combines project management, variance
analysis, field service, product return management, and service contract and
warranty management tools into a powerful enterprise solution. MAPICS Field
Service provides the needed after sales service infrastructure that allows
enterprises to improve their customer service and benefit from increased
customer retention and improved margins.
Maintenance and Calibration Management
Manufacturers are required to meet high standards of safety, quality and
efficiency in the maintenance and calibration management of equipment.
Standard procedures are requiring more frequent, regular calibrations.
MAPICS Maintenance and Calibration Management provides manufacturers with
the tools to properly manage the maintenance and calibration process, which
helps reduce costs and improve uptime.
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