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Mercury Interactive Corp.
(408)
822-5200
1325
Borregas Ave.
Sunnyvale, CA 94089
www.mercury.com
Sales
$50.6.5
million
Business Description
Mercury is a leading provider of software and services for the Business
Technology Optimization marketplace. Mercury was incorporated in 1989, and
began shipping software quality testing products in 1991. Since 1991, we
have introduced a variety of BTO software and service offerings, including
offerings in application delivery (pre-production quality and performance
testing), application management (in-production application performance
management), and, following the acquisition of Kintana, Inc. in August 2003,
IT governance.
Our BTO offerings for application delivery, application management, and IT
governance help customers maximize the business value of IT by optimizing
application quality and performance as well as managing IT costs, risks, and
compliance. The Mercury BTO offerings focus on five critical IT functions:
• Our application delivery offerings help customers test and tune their
custom and packaged business applications to improve the quality and
performance of those applications, while reducing the time and costs
required to deploy them.
• Our application management offerings help customers optimize the
performance and availability of applications in production and resolve
problems quickly and proactively.
• Our IT governance offerings help customers govern and manage the people,
projects, and processes required to run an IT organization as a business.
• In addition, many of our offerings are available as a managed service over
the Internet. With this “software as a service” offering, customers have the
flexibility of choosing which Mercury software to run themselves and which
software will be outsourced to us.
• We also provide a wide range of customer support and professional service
offerings that enable our global partners and customers to implement,
customize, manage, and extend Mercury Optimization Center offerings. Our
optimization centers are designed to align disparate IT functions by
consolidating and centralizing the software, services, and best practices
used for application delivery, application management and IT governance.
Products and Services
Application Delivery Offerings
Our application delivery offerings help customers to optimize the quality
and performance of both customer-built and pre-packaged software
applications before they go into production. We offer two Mercury
Optimization Centers for application delivery that automate critical
delivery functions, including test management, business-process test design,
functional testing, load-testing, performance tuning, and diagnostics. This
technology is used to optimize the pre-production software development,
customization, and integration processes. These Mercury Optimization Centers
enable customers to make informed “go live” decisions, decrease software
defects, reduce the time and cost of deploying new software or software
upgrades, and help ensure that software applications will produce their
intended business results. In addition, certain of the capabilities of our
two optimization centers are available through a managed service as our
application delivery services.
Mercury Quality Center
Mercury Quality Center is used to test the functionality and optimize the
quality of business applications before they are deployed. Automated testing
ensures that software applications perform the business processes required
to ensure user success. Mercury Quality Center provides functional testing
and business process testing capabilities, as well as a comprehensive test
management solution that allows customers to share information and other
testing assets across the enterprise.
Mercury Quality Center core products include:
• TestDirector is a global test management product that helps organizations
deploy high-quality applications more quickly and effectively. TestDirector
software integrates requirements management with test planning, test
scheduling, test execution, and defect tracking in a single application to
accelerate the quality testing process.
• QuickTest Professional and WinRunner are automated functional, regression,
and user acceptance testing products for Windows-based, Web, enterprise
resource planning (ERP) and customer relationship management (CRM), .NET,
and Java/J2EE applications. By capturing, verifying and replaying user
interactions automatically, QuickTest Professional and WinRunner software
identify defects and help ensure that business processes deliver the
expected results and remain reliable throughout its lifecycle. QuickTest
Professional software is available for browser-based and Java-based
applications and ERP/CRM solutions. QuickTest Professional software was
initially released in 2001. WinRunner software is available for Windows 98,
Windows 2000, Windows Me, Windows XP, and Windows NT platforms.
Mercury Performance Center
Mercury Performance Center is used for optimizing business applications to
ensure they scale to support the right number of users, transaction volumes,
and performance levels in complex heterogeneous computing environments.
Mercury Performance Center includes integrated capabilities for
load-testing, performance tuning, and diagnostics.
Mercury Performance Center core products include:
• Mercury LoadRunner TestCenter software is a global load-testing offering
that enables organizations to manage multiple, concurrent load-testing
projects across geographic locations. Mercury LoadRunner TestCenter is used
as the enabling platform for companies developing a center of excellence to
support application and infrastructure consolidation projects. It controls
all aspects of large-scale performance load-testing projects, including
resource allocation and scheduling from a centralized location accessible
via the Web.
• Mercury LoadRunner software is the industry-leading load-testing
application for predicting system behavior and performance of enterprise
applications. It exercises an entire enterprise infrastructure by emulating
thousands of users and transactions while employing performance monitors to
identify and isolate scalability problems at different levels of the
technology stack. By using Mercury LoadRunner, customers can minimize
testing cycles, reduce defects, optimize application performance, and
accelerate application deployment. Mercury LoadRunner is available on a wide
range of platforms, including Windows NT, Windows 2000, Windows XP, Sun
Solaris, HP-UX, IBM AIX, and Linux.
• Mercury Diagnostic software is comprised of two diagnostics modules
acquired in conjunction with the Performant acquisition. Mercury LoadRunner
Transaction Breakdown for J2EE helps customers rapidly identify and resolve
J2EE applications performance problems. Mercury J2EE Deep Diagnostics is
designed to solve code or configuration issues in production, staging, and
testing. With these two J2EE diagnostic modules, customers can compress
testing and tuning cycles, increase productivity, and accelerate performance
problem repairs.
• ProTune software is an automated performance tuning application. It
applies a consistent and holistic methodology to automate the process of
infrastructure and application optimization. Using ProTune, customers are
able to isolate and resolve problems in a logical, systematic way before
they impact end users.
Application Delivery Services
• ProTune Delivery Service (formerly ActiveTune) software is a professional
service for tuning and optimizing production systems across the entire
system — application, database, and infrastructure. It isolates and resolves
performance problems in production or pre-production environments.
• ProTune Validation Service (formerly ActiveTest) is a managed service for
full-scale capacity validation testing of Web sites and business critical
Web-based applications. Using ProTune Validation Service software, our
professionals help customers identify performance bottlenecks and capacity
constraints.
• Mercury J2EE Deep Diagnostics Service is a packaged service for quickly
diagnosing complex J2EE application performance problems across all tiers of
the technology stack — down to transaction instance and source code level.
This service is designed to identify difficult application performance
problems and help customers resolve costly problems, in pre-deployment or in
production.
Application Management Offerings
Our application management offerings help customers optimize business
availability and problem resolution. We offer one Mercury Optimization
Center as well as a managed service for application management that
facilitate a strategic, business-centric approach to ensuring that
production software performs at the levels required to meet business goals.
Additionally, our application management offerings enable customers to
proactively manage and automate the repair of production problems, which
reduces the business ramifications of downtime.
Mercury Business Availability Center
Mercury Business Availability Center enables IT operations teams to maximize
business availability, manage IT operations from a business perspective,
minimize downtime, and ensure applications are meeting established service
levels with customers. It includes integrated applications and a business
dashboard for monitoring and managing availability, service levels, and
customer impact—all from an end-user, business point of view. In addition,
our customers can choose to have the Mercury Business Availability Center
delivered as a managed service.
Mercury Business Availability Center core products include:
• Topaz Diagnostics is used to identify and diagnose the root cause of
end-user performance problems. With Topaz Diagnostics, customers can reduce
the time spent locating the source of problems and thereby resolve issues
faster.
• Topaz for Service Level Management (SLM) enables IT to manage service
levels from the business perspective via service level agreement (SLA)-compliant
reporting for complex business applications in distributed environments. It
enables enterprises and service providers to measure application service
levels against preset business objectives.
• Topaz Business Availability software is an interactive dashboard that
provides real-time visibility into key application-enabled business
processes. By monitoring application performance and availability in
real-time, Topaz Business Availability helps IT and business executives
measure the results delivered by a software application.
• Mercury Application Management Foundation (formerly Topaz Platform) offers
an “agentless” monitoring architecture that includes our business process
and end user monitoring infrastructure, as well as an infrastructure
monitoring solution. Key components include:
• Topaz Business Process Monitor software (formerly ActiveAgent) proactively
monitors enterprise applications in real-time and alerts IT Operations
groups to performance problems.
• Topaz Client Monitor software (formerly Topaz Observer) gathers
performance data directly from devices including desktops, laptops, and
PDA’s as they execute transactions on applications.
• Topaz Global Monitor software (formerly Topaz Rent-a-POP) provides a
monitoring infrastructure that allows customers to gain insight into the
end-user experience both inside and outside the firewall, from a single
source.
• Topaz Real User Monitor software (formerly Topaz Prism) is a solution for
measuring the online experience of every user, from every location, all the
time. With Topaz Real User Monitor, customers can quantify the business
impact of performance problems and effectively prioritize resolution
efforts.
• Mercury SiteScope software features an “agentless” architecture that is
suited to monitoring the availability of distributed systems, network
services, servers, and applications. SiteScope was acquired in May 2001 in
conjunction with our acquisition of Freshwater.
• Topaz Auto-RCA software speeds problem resolution through automated root
cause analysis (RCA).
• Topaz Open API software integrates performance data from other systems
management tools across the enterprise.
• Topaz EMS Adapters software integrates enterprise management systems with
our application management products.
Application Management Services
• Mercury SiteSeer is our managed service for real-time monitoring and
availability that leverages the SiteScope agentless monitoring architecture.
• Topaz Managed Services (formerly ActiveWatch) is our managed service for
business availability, performance, and service level management of
production applications.
IT Governance Offerings
Our IT Governance offerings are designed to govern and manage the
priorities, processes, and people required to run IT as a business. Mercury
IT Governance Center helps customers digitize and automate IT business
processes from demand through production, enabling them to optimize and
align IT strategy and execution.
Mercury IT Governance Center
Mercury IT Governance Center provides integrated capabilities for managing
the strategic components of IT. It provides real-time data to consolidate
key governance functions such as demand management, portfolio and project
management, and resource management, and a comprehensive system to help
comply with regulations such as Sarbanes-Oxley Act of 2002. It offers
support for quality programs and process control frameworks such as
Six-Sigma, CMMI, ITIL, ISO-9000, and COBiT. In addition, it integrates
workflow, security, execution, and reporting services.
Mercury IT Governance Center core products include:
• IT Governance Dashboard provides real-time visibility into IT priorities,
spending, resources, projects, trends, status, and key deliverables.
• Mercury Change Management enables customers to automate software changes
across all applications systems and lifecycle phases.
• Mercury Demand Management enables customers to consolidate and manage the
business demands and requests being placed on IT.
• Mercury Financial Management enables customers to align IT budgets,
activities, and costs.
• Mercury Portfolio Management enables customers to manage IT portfolios in
real-time.
• Mercury Program Management enables customers to digitize complex Program
Management Office (PMO) processes.
• Mercury Project Management enables customers to enable collaborative
project management.
• Mercury Resource Management enables customers to manage resources for
strategic projects as well as day-to-day activities.
• Mercury Time Management enables customers to manage time and work,
including project tasks and day-to-day activities.
• Mercury IT Governance Foundation provides an integrated transaction
processing architecture with shared services across all IT governance
applications.
Customers
Our customers represent global leaders and mid-tier companies in a wide
range of industries and levels of government. Representative customers from
which we generated significant orders in 2003 include companies such as Bank
of America, DHL, DaimlerChrysler, Fidelity, Hewlett Packard, IBM, Liberty
Mutual, Lockheed Martin, Nationwide, Pfizer, Royal Bank of Scotland, SBC
Communications, Siemens, T-Mobile, Toyota Motor, Vodafone, and Volkswagen.
Industry Overview
Global enterprises and information technology (IT) professionals are under
tremendous pressure today to maximize the business value of IT. It is
increasingly difficult for chief information officers (CIOs) to deliver
business value from IT while managing costs, risks, and compliance against a
changing backdrop of increasing business and technology complexity. To
address these challenges, we believe many of the world’s leading companies
are turning to business technology optimization (BTO), the industry strategy
for maximizing the value of IT. BTO applies business and quality management
practices coupled with software to optimize the business results of IT. BTO
represents a best-practices approach to IT strategy, application quality,
and performance to improve business outcomes. The alignment of business and
IT strategy, combined with the optimization of software applications,
enables companies to drive more business value from IT while reducing costs
and controlling risks.
Performance Management Companies in the Directory
Applix
CorVu
Geac Computer Corp.
Hyperion Solutions
Mercury Interactive
Performance Management Software -
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