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PeopleSoft, Inc.
(925)
225-3000
4460
Hacienda Drive
Pleasanton, California 94588
www.peoplesoft.com
Sales
$2.3
billion
ERP software -
Category Directory
HR software
-
Category Directory
Business Description
PeopleSoft designs, develops, markets and supports enterprise resource
software products for use throughout large and medium sized organizations
worldwide. These organizations include corporations, educational
institutions and national, state, provincial and local government agencies.
PeopleSoft offers comprehensive applications that enable organizations to
manage critical business processes and analyze and enhance their
relationships with customers, suppliers, employees and partners as well as
consulting services to assist customers with implementation, training and
support.
We provide ERP software for customer relationship management, human capital
management, financial management and supply chain management, each with a
range of industry-specific features and functions. Within each of our
application suites, we offer embedded analytics and portal applications. In
addition, we offer a suite of products for application integration and
analytic capability, including portal applications, an integration broker
and enterprise warehouse products. Our applications offer a high degree of
flexibility, rapid implementation and scalability across multiple databases
and operating systems.
Incorporated in Delaware in 1987, we shipped our first HR software product,
a human resources management system, in December 1988. In 1992, we
introduced the first of a series of financial management software products.
In 1994, we introduced our supply chain management products. Since that
time, we have introduced numerous additions to each of our product lines, as
well as industry specific software products including manufacturing, public
sector financial management, public sector human resources management and
student administration solutions for the higher education market.
In September 2000, we began shipping PeopleSoft® 8 ERP software
applications, built entirely on PeopleSoft Pure Internet Architecture®.
PeopleSoft 8 was the first major suite of enterprise applications designed
to enable organizations to create a real-time enterprise, connecting
customers, suppliers, employees and partners to the appropriate business
process. PeopleSoft 8 applications can be accessed at any time and from
anywhere in the world with a standard internet browser because they do not
require separate software to be installed on the user’s access device.
In August 2003, PeopleSoft completed its acquisition of J.D. Edwards &
Company (“J.D. Edwards”), a global enterprise resource software leader in
manufacturing, distribution, and asset intensive industries with particular
strength in applications and software solutions for mid-sized entities. The
acquisition followed our purchase of a majority of the outstanding capital
stock of J.D. Edwards on July 18, 2003 pursuant to a tender offer by us for
all the outstanding capital stock of J.D. Edwards. As a result of the J.D.
Edwards acquisition, PeopleSoft now offers three product families that
address specific customer needs across a range of company sizes and
industries: PeopleSoft Enterprise (formerly PeopleSoft 8), PeopleSoft
EnterpriseOne (formerly J.D. Edwards 5), and PeopleSoft World (formerly J.D.
Edwards World Software).
PeopleSoft is now the second largest enterprise applications provider in the
world based upon total revenue and has more than 12,000 employees. We serve
approximately 12,000 customers in 150 countries.
Application Software Products
Our software products are generally licensed to end-user customers under
non-exclusive, perpetual license agreements. In most cases, we license our
software products solely for the customer’s internal operations. License
fees for our PeopleSoft Enterprise software products are a function of the
particular combination or number of PeopleSoft software products chosen and
certain metrics applied to the licensee’s business such as: the number of
employees for Human Capital Management software products, the number of
enrolled students for Campus Solutions software products, and the revenues
of the licensing entity for Financial Management Solutions, Supply Chain
Management and Customer Relationship Management products. The license fees
for PeopleSoft EnterpriseOne and PeopleSoft World products are determined by
the number of concurrent or named users. PeopleSoft Enterprise Performance
Management and PeopleSoft AppConnect are separately licensed and provide a
common people, process and analytics platform across all PeopleSoft product
families.
The following is a brief description of certain of our software products
commercially available as of December 31, 2003:
PeopleSoft Enterprise Customer Relationship Management
PeopleSoft Enterprise Customer Relationship Management (“CRM”) is a suite of
customer relationship management products that help companies sell to,
support, analyze and service customers through multiple channels of
interaction including the internet, telephone call centers, email or
directly through sales and service representatives. PeopleSoft CRM software
allows a company to consolidate data from different applications, including
legacy and back-office applications, helping it to obtain a complete view of
the customer and more effectively meet the customer’s needs.
PeopleSoft Enterprise Financial Management Solution and PeopleSoft
Enterprise Service Automation
PeopleSoft Enterprise Financial Management Solutions (“FMS”) helps capture
and administer financial data quickly and accurately across the enterprise.
PeopleSoft FMS is designed to help companies increase visibility of
financial data and business metrics, control expenditures and improve
decision-making. Our FMS applications support various integrated business
processes, such as financial reporting, budgeting, employee expense
management and asset lifecycles. PeopleSoft FMS applications are designed to
assist an organization in fulfilling both internal and external reporting
requirements consistent with its practices and policies.
PeopleSoft Enterprise Service Automation (“ESA”) is designed to enable
companies to manage the procurement and utilization of external resources
and to assist with internal project management in the areas of resource
matching, portfolio management and project cost analysis. By combining all
project data into a single repository, users can more readily gain access to
critical information. PeopleSoft project management is designed to help
identify and capture project costs, from initial estimates through actual
results; manage resources associated with each job even in multiple sites,
countries and languages; track materials, labor and overhead; calculate
financial indicators related to billing, sales, earnings, interest,
performance and completed projects; and view up-to-the-minute project
status.
PeopleSoft Enterprise Human Capital Management and PeopleSoft Enterprise
Campus Solutions
PeopleSoft Enterprise Human Capital Management (“HCM”) helps organizations
to more effectively manage, optimize and leverage the workforce to drive a
higher level of business performance. Our modular, global solution is
designed to enable organizations to manage positions and compensation;
manage the process of recruitment, hiring and training employees; promoting,
allocation and retirement of personnel; and address local and international
regulatory requirements.
PeopleSoft Enterprise Campus Solutions offers a suite of integrated
applications designed to automate and improve administrative and management
processes for institutions of higher education. It addresses critical
aspects of student administration, from recruitment and admissions to
fund-raising and grant writing.
PeopleSoft Enterprise Supply Chain Management
PeopleSoft Enterprise Supply Chain Management (“SCM”) helps organizations in
three main categories: Supplier Relationship Management (“SRM”), Customer
Fulfillment Management and Supply Chain Planning. Our suite of SRM
applications helps our customers work collaboratively with their suppliers
of goods and services to control all categories of spending. PeopleSoft
Customer Fulfillment Management enables users to capture, maintain and share
product and distribution information across the enterprise, and helps users
place accurate orders, provide reliable promise dates, create flexible
product configurations and submit timely and accurate invoices. PeopleSoft
Supply Chain Planning helps customers meet their demand for on-time and
accurate delivery of products. The SCM suite is designed to allow users to
better analyze available information to design supply chain networks,
forecast demand, schedule production and distribution of finished products
and share real-time planning information with suppliers and customers.
PeopleSoft EnterpriseOne
PeopleSoft EnterpriseOne is a complete suite of modular, pre-integrated
industry-specific business applications designed for rapid deployment and
ease of administration on a fully internet based architecture. We believe it
is well suited for organizations that manufacture, construct, distribute,
service, or manage products or physical assets and for mid-sized companies
in asset intensive industries. PeopleSoft EnterpriseOne’s tightly integrated
suite includes: Asset Lifecycle Management, Customer Relationship
Management, Financial Management, Human Capital Management, Project
Management, Supplier Relationship Management, and Supply Chain Management.
PeopleSoft World
PeopleSoft World is a complete suit of applications specifically designed
for the IBM iSeries platform. These applications are tightly integrated and
pre-bundled on a single database, with a web-enabled architecture.
PeopleSoft World’s integrated suite includes: Manufacturing Management,
Financial Management, Distribution Management, Human Resource Management,
and Project Management.
PeopleSoft AppConnect Solutions and PeopleSoft Enterprise Performance
Management
PeopleSoft AppConnect is a product suite of pre-integrated portal,
integration and warehouse solutions that work across all three PeopleSoft
product families and reduce the complexities of integrating multi-vendor
applications at the people, process and data levels. All three components of
this suite operate together to connect an organization’s business operations
in real time.
PeopleSoft Enterprise Performance Management (“EPM”) enables companies to
better analyze business processes and how they influence results. PeopleSoft
EPM features a data warehouse optimized for analytic applications, robust
analytic applications specific to different functional areas and industries,
and performance workbenches and measurement tools. PeopleSoft EPM
applications work across all PeopleSoft product families.
Services
We believe that our consistently high level of customer service has
contributed to our success in the enterprise software marketplace. We also
believe that the opportunity exists to differentiate ourselves from our
competitors by delivering superior service that meets the demanding service
requirements of our customers.
Our service revenues consist primarily of software maintenance and support
fees, consulting fees, training fees, and hosting fees.
Maintenance and Support
PeopleSoft Support Services provides our subscribing customers with
around-the-clock mission critical support, web-based self-service problem
resolution tools, comprehensive product and technical expertise, and the
rights to future software upgrades and enhancements, regulatory and
statutory updates and technical fixes.
Upon licensing our software, the customer typically purchases, at a minimum,
the first year of support, which may be renewed on an annual basis. With the
acquisition of J.D. Edwards, we consolidated seven tiers of maintenance
support across the Enterprise, EnterpriseOne and PeopleSoft World product
families into four support levels. These four levels of support are
classified as Standard Support, Premium Support, Platinum Support and
PeopleSoft World Self Service.
Subscribing customers are entitled to receive software product upgrades, tax
and regulatory updates, access to account services, web-based self-service,
product support, and technical support, as long as they remain continuous
subscribers to maintenance. Our policy is generally to provide on-going
development, bug fixes and regulatory updates for four years after a product
is first commercially available. We have extended the same four year support
policy to licensees of PeopleSoft EnterpriseOne products and continued the
former J.D. Edwards policy of ongoing support of World (now called
PeopleSoft World) software products. In 2003, we added a fifth year of
upgrade support for our latest internet releases of Enterprise and
EnterpriseOne software products, as well as, a sixth year of tax and related
regulatory support. Also in 2003, we announced an enhancement to our support
policy that provides access to problem-solving assistance and technical
expertise, case management, existing fixes and updates, existing tips and
techniques, and available workarounds for certain retired releases. The
following is a summary of the services offered to our maintenance customers:
Global Support Center — Our Global Support Center provides application and
around-the-clock technical support via telephone, email and the web in nine
languages from six major continental hubs. Our Global Support Center is ISO
9001:2000 certified.
Customer Care Center — Our Customer Care Center is staffed with customer
service professionals through a toll free telephone number or via the
internet. These service professionals are focused on providing support on
specific business issues and resolving other customer issues, including
customer software and service orders, giving guidance on using our
self-service support tools, and locating product and technical information.
Through our Customer Launch program, PeopleSoft Customer Care also provides
an on-line guide to important information for new customers.
Customer Connection — Customer Connection is a secure customer extranet
providing our subscribing customers immediate access to a rich technical
knowledge base of product and technical solutions, the latest PeopleSoft
information and news, training opportunities and online education and
consulting and customer service options. Customer Connection also offers
product and technology updates from development experts and on-line
networking opportunities with user groups and other PeopleSoft customers. My
Customer Connection is a personalized portal within Customer Connection that
allows customers to customize their home page using “pagelets” — small
windows of content — that are periodically updated with the products and
services utilized and accessed by the customer most often.
PeopleSoft Advisor — PeopleSoft Advisor provides expert advice on product,
technology and service topics via regularly scheduled webcasts and seminars.
Programs are recorded and posted online for customers who were unable to
attend or would like to review a program’s content at a later date.
Plugged-In — PeopleSoft Plugged-In is our series of email newsletters that
deliver the latest PeopleSoft product, event and service news directly to
our customers.
User Groups — PeopleSoft customers are invited to take advantage of a
network of regional, special and industry user groups worldwide. In
addition, customers receive invitations to PeopleSoft conferences and
events, access to discussion groups and the Customer-to-Customer Networking
newsletter.
PeopleSoft Global Services
PeopleSoft Global Services, comprised of PeopleSoft Consulting and
PeopleSoft Education, provides worldwide services focused on implementing,
optimizing the use of and upgrading PeopleSoft software.
PeopleSoft Consulting — PeopleSoft Consulting helps customers around the
world implement, optimize the use of and upgrade PeopleSoft products to
improve business performance. PeopleSoft Consulting works to accelerate
timelines and obtain the most functionality from PeopleSoft software. Our
implementation services are tailored to specific business needs and provide
global infrastructure and expertise. We frequently work closely with third
party consulting and systems integration firms such as Accenture, Bearing
Point, Inc., Cap Gemini Ernst & Young Group, Deloitte Consulting and IBM
Corporation to provide customers with a full range of re-engineering,
customization and project management services.
PeopleSoft Education — PeopleSoft Education provides PeopleSoft-related
training through role-based courses offered to executives, project managers,
end users and third party consultants. Our on-line course offerings give
customers the opportunity to increase productivity and competence. We offer
project team training classes, end-user training classes, an end-user
training kit and course development and delivery services.
PeopleSoft Hosting — PeopleSoft Hosting is our solution for deploying,
hosting and managing PeopleSoft enterprise applications. Through PeopleSoft
Hosting we offer an end-to-end scalable and affordable hosting solution. Our
hosting customer base consists of mid-sized and well-known Fortune 1000
companies. We have agreements with Hewlett-Packard Company (“HP”), and
Surebridge, Inc. to provide back office data center operations for our
hosting customers.
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