Ross Systems, Inc. 

TWO CONCOURSE PARKWAY, SUITE 800
ATLANTA, GEORGIA 30328
(770) 351-9600

www.rossinc.com  

Sales

$48 million

Business Description

Ross Systems, Inc. (NASDAQ: ROSS) delivers innovative software solutions
that help manufacturers worldwide fulfill their business growth objectives
through increased operational efficiencies, improved profitability, strengthened
customer relationships and streamlined regulatory compliance. Focused on the
food and beverage, life sciences, chemicals, metals and natural products
industries and implemented by over 1,000 customer companies worldwide, our
family of Internet-architected solutions is a comprehensive, modular suite that
spans a customer's enterprise, from manufacturing, financials and supply chain
management to customer relationship management, performance management and
regulatory compliance.

PRODUCTS

Ross offers the award-winning iRENAISSANCE(TM) family of software
solutions which is an integrated suite of enterprise resource planning (ERP II),
financials, materials management, manufacturing and distribution, supply chain
management (SCM), advanced planning and scheduling, customer relationship
management (CRM), electronic commerce, business intelligence and analytics
applications.

iRenaissance applications are known for their deep and rich functional fit
to process industry requirements, as well as their short implementation times
and cost-effective returns on investment.

Services

Our worldwide consulting services operation complements our enterprise
software and internet application offerings. We provide a broad range of
services to install and optimize each software product. These services fall into
two broad categories: Professional Services and Client Support. Income from
these activities consist of services and maintenance revenues which comprise
approximately 28% and 41% of total revenues respectively.

Professional Services

Our Professional Services organization provides business application
services, with deep and rich industry-specific experience, technical expertise
and product knowledge to complement our products and to provide solutions to
meet clients' business requirements. The major types of services provided
include the following:

Application Consulting involves in-depth analysis of the client's specific
needs and the preparation of detailed plans that list step-by-step actions and
procedures necessary to achieve a timely and successful implementation of our
software products. These services are generally offered on a time and expense
reimbursement basis.

Technical Consulting involves evaluating and managing the client's needs
by supplying custom application systems, custom interfaces, data conversions,
and system conversions. Consultants participate in a wide range of activities,
including requirements definition, and software design, development and
implementation. We also provide advanced technology services focused on
networking, database administration and tuning. These services are generally
offered on a time and expense reimbursement basis. We also provide remote
systems management, and remote applications management.

Education Services are offered to clients either at our education
facilities or at the client's location, as either standard or customized
classes.

Established relationships with third party consulting partners are
utilized around the world, to take advantage of local and specialized industry
expertise and to support our implementation demands in certain markets.
 

COMPETITION

The business applications software market is intensely competitive. We
compete with a broad range of applications software companies. Our competitors
include general business application software providers, such as Peoplesoft,
Oracle Corporation, and SAP AG; as well as business applications software
providers in specific vertical markets that offer products that compete with our
process manufacturing products. The principal competitive factors in the market
for business application software include product reputation, product
functionality, performance, quality of customer support, size of installed base,
financial stability, hardware and software platforms supported, price, and
timeliness of installation. We believe that we compete effectively with respect
to these factors
 

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