Spherion Corp.  - Staffing Services -  Category Directory

2050 Spectrum Boulevard

Fort Lauderdale, Florida 33309
(954) 308-7600

www.spherion.com

Sales

$2.1 billion

Business Description

We provide temporary staffing services, managed services and permanent placement services and currently operate in eight countries: Australia, Canada, Hong Kong, New Zealand, Panama, The Netherlands, the United Kingdom and the United States. Temporary staffing services include personnel in the following skill categories: clerical, light industrial, information technology, finance and accounting, legal and administrative. Managed services include services where we assume the operation and management of a customer function such as a call center, recruitment process, help desk, administrative services, data center or network operations. Permanent placement is a service where our employees locate talent on behalf of our customers, screen the candidates and assist in the recruitment efforts. Founded in 1946, we are headquartered in Fort Lauderdale, Florida, and operate a network of over 800 locations. Spherion Corporation is incorporated under the laws of the State of Delaware.

Operations Overview

As a result of management structure changes, we reorganized the Company in 2003 around two basic operating segments—Staffing Services and Professional Services. We believe this new operating structure will allow us to streamline our business and create synergies within existing operating units. This change was effective during the fourth quarter of 2003 and all prior periods have been restated into the new segments for comparability purposes.

Within our Staffing Services operating segment, we provide three primary services—temporary staffing, managed services, and permanent placement. Within our Professional Services operating segment, we provide temporary staffing and permanent placement services. These services are further described as follows:

• Temporary staffing—This is a service where our employees work at customer locations and under the supervision of customer personnel. The duration of the assignment can be from a day or less to a period of several months. The number of our temporary employees at any given time is directly related to our customers' requirements and these employees are generally only paid when on assignment with a customer. We provide temporary employees with clerical, light industrial, information technology, finance and accounting, legal and administrative skills. We are responsible for all employment related taxes of these temporary employees, including medical costs, workers' compensation and federal and state unemployment (burden costs). Services are generally billed by the hour for the number of hours worked. Bill rates are often determined as a mark-up over pay or pay plus burden.

• Managed services—This is a service where we take responsibility for the operation and management of a customer function such as a call center, recruitment process (generally hiring), help desk, administrative services, data center or network operations and generally provide that service under long-term contracts. Managed services are provided by our employees who typically manage and staff the customer function. In certain cases we may only manage the customer function which could be staffed by a combination of Spherion, customer or other third-party employees. We are responsible for the operation of the customer function and generally are required to meet minimum service level agreements and provide customer driven reporting. Fees are determined based on a combination of headcount, service level provided and/or fixed fee per transaction/unit processed.

• Permanent placement—This is a service where we locate candidates on behalf of our customers, screen the candidates and assist in the recruitment efforts. If the customer hires the candidate, we are generally compensated as a percentage of first year compensation for the candidate placed. Billing is contingent upon filling the assigned position.
 

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