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Startek, Inc. -
Supply Chain Management -
Category
Directory
(303)
361-6000
100
Garfield Street
Denver, CO 80206
www.startek.com
Sales
$231
million
Business Description
StarTek, Inc. has an established position as a global provider of process
management services and owns and operates branded vertical market Internet
web sites. The Company’s process management service platforms include a
comprehensive offering of supply chain management services, high-end inbound
technical support and customer care teleservices, and provisioning
management for complex telecommunications systems. As an outsourcer of
process management services as its core business, StarTek allows its clients
to focus on their primary business, reduce overhead, replace fixed costs
with variable costs, and reduce working capital needs. The Company has
continuously expanded its process management business and facilities to
offer additional outsourcing services in response to the growing needs of
its clients and to capitalize on market opportunities, both domestically and
internationally. StarTek has a strategic partnership philosophy through
which it assesses each of its client’s needs, and together with its clients
develops and implements customized outsourcing solutions. Management
believes StarTek’s entrepreneurial culture, long-term relationships with
clients and suppliers, efficient operations, dedication to quality, and use
of technology and management techniques provide StarTek a competitive
advantage in attracting clients to outsource non-core operations.
StarTek’s existing clients are primarily in computer software, Internet,
E-commerce, computer hardware, technology, consumer products, and
telecommunications industries, which are characterized by rapid growth,
complex and evolving product offerings, and large customer bases, which
require frequent, often sophisticated customer interaction. Management
believes there are substantial opportunities to cross-sell StarTek’s wide
spectrum of outsourced process management services to its existing and
future client base. The Company intends to capitalize on the increasing
trend toward outsourcing by focusing on potential clients in additional
industries that could benefit from the Company’s expertise in developing and
delivering integrated, cost-effective, outsourced services.
Process Management Service Platforms
The Company offers a wide spectrum of process management service platforms
designed to provide cost-effective and efficient management services for
non-core operations of its clients. The Company works closely with its
clients to develop, refine, and implement efficient and productive
integrated outsourced solutions that link StarTek with its clients and their
customers. The processes that create such solutions generally include
development of product manufacturing specifications, packaging, and
distribution requirements, as well as product-related software programs for
telephone, facsimile, E-mail, and Internet interactions involving product
order processing, fulfillment, and technical support. Substantially all of
the Company’s process-related teleservices activities are inbound telephone
calls rather than outbound calls. Process management service platforms
StarTek provides include, but are not limited to:
Supply Chain Management. StarTek personnel are responsible for maintaining
and managing multiple supplier relationships. When the Company is selected
by a client to provide product assembly and packaging services, the Company
qualifies, selects, certifies, and manages sourcing and manufacturing of
various products and related components. Such products and related
components are then assembled and packaged at certain of the Company’s
facilities. The Company monitors supplier quality by visiting manufacturing
facilities, and utilizes just-in-time production to minimize inventory in
the Company’s warehouses. Management believes the Company’s strong,
long-term relationships with multiple suppliers allow StarTek to be flexible
and responsive to its clients, while minimizing cost and dependency on any
single supplier.
The Company assembles and packages products in the United States and the
United Kingdom. The Company’s assembly lines have been designed with
significant flexibility, enabling the Company to assemble and package
various types of products and rapidly change the type of product assembled.
StarTek’s inventory management systems enable the Company to ship and track
products to distribution centers, individual stores, and its clients’
customers directly. Product orders are received by the Company via file
transfer protocol (FTP), the Internet, electronic data interchange (EDI),
facsimile, as well as through the Company’s product order teleservices and
E-commerce support services described elsewhere.
High-End Technical Support and Customer Care Teleservices. StarTek service
representatives provide high-end technical support services by telephone,
E-mail, facsimile, and the Internet, 24 hours per day, seven days per week.
Technical support inquiries are generally driven by a customer’s purchase of
a product or service, or by a customer’s need for ongoing technical
assistance. Customers of StarTek’s clients dial a technical support number
listed in their product or service manuals and, based on touch-tone
responses, are automatically connected to an appropriate StarTek service
representative specially trained in the use of computerized knowledge
databases for the applicable product. Each StarTek service representative
acts as a transparent extension of the client when resolving complaints,
diagnosing and resolving product or service problems, or answering technical
questions.
Provisioning Management. StarTek personnel are responsible for managing
installation and providing on-going support services for large-scale
telecommunications networks for client customers. Service representatives
manage relationships between the StarTek client and its customers on a
transparent basis. StarTek’s installation management and on-going network
support services, on an outsourced basis, enable a client to provide
telecommunications services to their customers more efficiently and cost
effectively.
E-commerce Support and Product Order Fulfillment. StarTek develops,
operates, and maintains Internet web sites and the Company’s personnel
process, pack, and ship product orders received by telephone, E-mail,
facsimile, and the Internet, 24 hours per day, seven days per week. The
Company provides same-day shipping of customer orders if the product is
available.
International Operations
StarTek provides process management services on an international basis from
the United Kingdom and Canada, and through January 2002, in Singapore
Supply Chain Management Companies in the Directory
ATC Logistics
BAX Global
C.H. Robinson
EGL Eagle Global Logistics
FedEx Supply Chain Services
Startek
UPS Supply Chain Solutions
Supply Chain Categories in the Directory
Software
Systems Integrators
Outsourcers
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