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Sun Microsystems, Inc.
(650)
960-1300
4150
Network Circle
Santa Clara, CA 95054
www.sun.com
Sales
$11
billion
Business Description
Sun’s
business is singularly focused on products and services for network
computing. Network computing has been the company’s focus for the 20 years
of our existence, and is based on the premise that the power of a single
computer can be increased dramatically as it is interconnected with other
computer systems for the purposes of communication and sharing of computing
power. Our product line consists of computer systems and workstations,
storage, software and associated services. Our customers use our products
and services to build mission-critical computing systems on which they
operate all elements of their businesses. Our products and services are used
in a wide range of technical/scientific and engineering applications in
industries such as telecommunications, financial services, government,
manufacturing, education, retail, life sciences, media and entertainment and
healthcare.
Our products are based on several core technologies including our SolarisTM
Operating Environment, our UltraSPARC® (UltraSPARC Scalable Processor
Architecture) microprocessor architecture, and the JavaTM programming
language. Key brands associated with Sun in addition to these are SunTM ONE
(Open Net Environment), our software architecture, products and associated
services for the creation of Services on Demand, the Sun FireTM series of
computer servers, the Sun StorEdgeTM family of storage hardware and
software, and our Sun BladeTM series of workstations. In August of 2002, we
extended this product line with our first entry level server, the Sun LX-50
capable of running both the Solaris Operating Environment and the Linux
operating system.
BUSINESS STRATEGY
Our business strategy is built around our single focus on network computing,
and the computer systems, storage, software and services to enable our
customers to achieve competitive advantages through the strategic use of
information technology. The core elements of our business strategy include:
• An end-to-end architecture that extends our common Java technology based
programming environment from devices as small as smart cards and cell phones
to large multi-million dollar servers.
• On-going innovation in microprocessor architecture, systems design, and
software to help ensure continuing technology leadership and resulting
price-performance advantage.
• Commitment to open public application programming interfaces. Sun believes
that our customers are best served when they have a choice and a competitive
vendor environment. This requires that the industry agree on programming
standards and compete to create the highest quality implementation.
• A robust partner community. We cultivate a large community of commercial
software developers, system integrators, and resellers to add value to Sun
products and services and to extend our reach and expertise. Our partner
community enables us to deliver an increasing level of integration of our
systems, storage, software and services to make our solutions faster to
deploy and to help ensure the best possible performance.
• A direct sales organization for large customer accounts increasingly
organized to deliver a single point of contact with Sun.
• A mission-critical support organization staffed worldwide to help ensure
high satisfaction and profitable use of our products.
End-to-End Architecture
Developing and deploying services over the network requires an
infrastructure platform that is enterprise ready, developer rich and
economically compelling. This means that rather than offering the customer
the cheapest server or storage array, we are focused on providing the
combination of software and hardware that will give them the best value
including: (1) minimize porting and migration costs when upgrading; (2)
maximize system uptime and availability; and (3) provide the richest
applications suite to a growing developer community. With this strategy, we
believe we are able to offer the customer a platform that entails less
annual administrative costs, developer training costs, and downtime costs,
which decreases customers’ “total cost of ownership”.
In fiscal 2002, we introduced a number of new products supporting our
strategy as an end-to-end infrastructure platform company and we completed
the roll out of our UltraSPARC III microprocessor across our low, mid and
high-end server lines. The UltraSPARC III processor is fully binary
compatible with our previous generation processor, so customers can run
existing applications without the time and cost of rewriting applications.
In addition, we released our Solaris 9 operating system, which has created
significant benefits to customers as it reduces system downtime and upgrade
costs because it is designed to run all existing applications currently
running on previous Solaris OE releases.
We also introduced a new line of low-end servers running the Linux Operating
System on our UltraSPARC microprocessor as well as the Solaris Operating
Environment on the X86 platform edition microprocessor architecture. These
servers are part of our larger strategy to deliver highly dense racks of low
cost and very manageable server groups that are based on open application
programming interfaces.
Our Sun ONE platform consists of a number of Sun’s powerful and scalable
products, including the Solaris Operating Environment, Sun ONE middleware
products, and the Sun ONE Studio development environment. It also builds
upon our well-established Java technology to help enable the creation and
deployment of Sun ONE Services on Demand (i.e., the ability to provide
information, data and applications anywhere, anytime and on any device,
using open application programming interfaces that will work with a wide
array of operating systems and applications).
Innovation
We believe that in order to be a leading developer of enterprise and network
computing products and technologies, we must continue to invest and
innovate. As indicated by our research and development investments of
approximately 10-15% of annual revenues during each of the last three fiscal
years, we are continually focused on technological innovation. Over the past
few years, we have made significant investments in several of our product
technologies. These investments include:
• the highly scalable UltraSPARC processor and systems architecture;
• our highly reliable and scalable Solaris Operating Environment;
• mission critical clustering, messaging, directory and web services
infrastructure;
• the cross-platform Java software development environment, spanning smart
cards, cellular handsets, set top boxes, desktop computers, and servers —
used by our customers and independent software vendors;
• our highly scalable enterprise servers, from entry level to data center
class, and workstations; and
• network-based storage systems and software, including Sun HighGroundTM
storage management software and SunTM QFS and SunTM SAM-FS software.
In addition, during the first quarter of fiscal year 2003, we introduced our
first line of X86 microprocessor general purpose entry level servers that
can run either the Solaris Operating Environment or Linux open-source
operating system. We intend to continue our investments into new computing
technologies and are focused on continuing to develop and deliver
leading-edge network computing products based upon our innovations.
Table of Contents
Many of these technologies provide us with a competitive advantage and
differentiation in the marketplace. We believe by investing in research and
development, we are able to develop and deliver more valuable systems
technology to our customers, and therefore, are able to generate better
long-term profit margins on our products.
Open Application Programming Interfaces (APIs)
From inception, we have focused on developing products and technologies
based upon open APIs. We coined the phrase, “The Network is the ComputerTM”.
Behind that simple phrase is the belief that the real power in computing
lies in the ability to freely access and share information over the network,
while unconstrained by proprietary software and hardware standards. In
short, the network has become an integral part of our personal lives and our
economy. Individuals access e-mail, the Internet, or private corporate
networks through multiple devices including personal computers, cell phones,
personal digital assistants, and even automobiles. Companies are interested
in using networking technologies to link various constituencies across their
organizations to better share information and intelligence, to streamline
processes, gain efficiencies, accelerate time to market for key products,
improve customer service, and ultimately gain competitive advantage.
The need for open APIs is at the heart of the Internet’s development. We
believe that without them, too many proprietary software and hardware
protocols cause both incompatibility and cost issues, making it too
difficult and uneconomical for individuals and organizations to fully access
and harness the network. Through open APIs, we believe application adoption
and service deployments over the network will grow more quickly, which will
increase the workload on the network, leading to increased demand for our
computer systems. In addition, by adhering to open APIs, we are able to
deliver more flexible and compatible systems products to our customers,
reducing administrative costs and adding to the demand for our systems. For
example, we have created technologies, such as the Network File System (NFS),
UltraSPARC architecture and the Java technologies, providing customers with
flexibility for their networking environments, and facilitating industry
growth. In addition, through our Sun ONE software platform, we have extended
our well-established Java technology platform and utilized Web industry
standards including XML (Extensible Markup Language), SOAP (Simple Object
Access Protocol), UDDI (Universal Description, Discovery and Integration)
and WSDL (Web Services Description Language).
Partner Community
While our product and service offerings are very broad, we recognize that no
single supplier of computing solutions can meet all of the needs of all of
its customers. We have established relationships with leading value-added
resellers, original equipment manufacturers, channel development providers,
independent distributors, independent software vendors, and computer systems
integrators to deliver solutions that our customers demand. Through these
relationships, we are able to provide the end-to-end solutions that
customers require to compete. As an extension of this strategy, in fiscal
2002, we entered into an OEM agreement with Hitachi Data Systems to provide
highly reliable and available storage to the datacenter through the offering
of the Sun StorEdge 9900 series of storage systems.
Direct Sales
Our sales force serves the telecommunications, financial services,
government, manufacturing, education, retail, life sciences, media and
entertainment and healthcare. Our direct sales organization for large
customer accounts are increasingly organized to deliver a single point of
contact with Sun. We have approximately 140 sales and service offices in the
United States and 150 sales and service offices in 45 countries.
Mission Critical Support
We provide expertise in network computing through a broad range of global
services, including support services (systems support for hardware and
software), professional services (IT consulting, systems integration and
system/ network management), and educational services (education consulting,
skills migration and training).
BUSINESS ORGANIZATION
To facilitate innovation and provide world-class support for our global
client base, we have focused our organization on the following products and
services businesses. Each provides products and services for commercial and
technical computing. The primary competitive differentiators for these
products in the marketplace are their price/performance, scalability and
reliability.
Enterprise Systems Products
The Enterprise Systems Products group provides an integrated family of
mid-range and high-end enterprise servers systems for mission critical and
high-performance computing environments. These products run application
environments, directories, databases, web sites and many other applications.
Volume Systems Products
The Volume Systems Products group provides entry enterprise servers, blade
computing (management of a pool of modular, single board servers, as one
computing environment, which allows companies to dynamically allocate and
re-allocate resources to changing workloads) and workstations with low price
point and high computing density for horizontally scalable environments
(large computing environments composed of clusters of smaller servers). The
entry servers deliver network computing in a compact package, with a range
of options in processing power, form factor and scalability.
Processor and Network Products
The Processor and Network Products group develops UltraSPARC
microprocessors, associated companion application specific integrated
circuits (ASICS), and leading-edge Network and Cryptographic products and
technologies. At the heart of Sun systems, these components deliver
world-class performance, scalability, and security to products ranging in
price from less than $1,000 to multi-million dollar solutions, while
maintaining binary compatibility across the entire spectrum.
Network Storage
The Network Storage group directly, and through third party relationships,
provides complete storage solutions for an end-to-end IT infrastructure,
from the operating system to servers, storage, software, services, and
support. Sun’s complete Sun StorEdge arrays are optimized for Sun’s
end-to-end infrastructure, while supporting heterogeneous environments.
Software
The Software group designs, develops and brings to market our Sun ONE
software offerings, including the Solaris Operating Environment, the Java
platform, Sun ONE middleware, our core technologies for consumer and
embedded markets, which utilize the Java technology, JiniTM network
technology, software development tools and our StarOfficeTM application
software, which are based upon open source standards, including XML
technology.
Sun Services (formerly Enterprise Services )
The Sun Services group provides a broad range of worldwide services for our
network computing environment. These services include design, implementation
and operation of enterprise and Internet computing environments, systems
integration and support, professional services and education.
PRODUCTS
Our products and technologies, from our microprocessors to our Solaris
Operating Environment to our full line of low-end and high-end scalable
workgroup and enterprise servers, are designed, developed and produced for
the network computing environment.
Enterprise Systems Products
Data Center/ High-Performance Computing Servers. In the data
center/high-performance computing server group, we offer the Sun Fire 15K,
the Sun Fire 12K, and the Sun EnterpriseTM 10000 servers. The Sun Fire 15K
is one of the most scalable UNIX® platform-based systems in the marketplace,
which incorporates our UltraSPARC III microprocessor, mainframe features
such as dynamic partitioning (Dynamic System Domains) and a
supercomputer-class Gigaplane-XBTM interconnect. The Sun Fire 15K server and
the Sun Fire 12K are designed to offer greater performance and lower total
cost of ownership than mainframe products. They are used for consolidations,
application migrations, data mining and warehousing, custom applications,
on-line transaction support, enterprise resource planning, high performance
technical computing and databases. The Sun Enterprise 10000 server is our
legacy product offering similar features as our Sun Fire 15K while running
on our UltraSPARC II processor.
Mid-Range Servers. We offer nine midrange server products. Midrange servers
provide reliability, availability and scalability to address the needs of
data centers and enterprise-scale network computing at a moderate cost. Our
Sun Fire 3800, Sun Fire 4800, Sun Fire 4810, and Sun Fire 6800 servers were
introduced in fiscal 2001 and utilize the UltraSPARC III processor and the
Solaris 8 Operating Environment. With these servers, we have enhanced
processing power and various options available in processor and memory
expandability, hardware redundancy and component accessibility. The Sun Fire
880R server was released in fiscal 2002 and uses the UltraSPARC III
processor. It is built to deliver the most enhanced multiprocessing
capability to the low-end of our family of Sun Fire servers. The Sun
Enterprise 3500, Sun Enterprise 4500, Sun Enterprise 5500, and Sun
Enterprise 6500 servers are our legacy systems that offer similar features
while utilizing the UltraSPARC II processor and Solaris 7 Operating
Environment.
Volume Systems Products
Entry Servers. We offer four high-end entry server products: the Sun Fire
880, Sun Fire 480R, Sun Enterprise 420R, and the NetraTM t 1400/1405
servers. In addition, we offer 10 low-end entry server products: the Sun
Fire V100, Sun Fire V120, Sun Fire 280R, Sun Enterprise 250, Netra 120,
Netra t1 200/205, Netra t 1120/1125, Netra 20, CT400 and Netra CT800.
Low-end entry servers deliver network computing in a compact, low-cost
package. The Netra CT servers are high density rack mountable servers, based
on the Compact PCI standard, for telecommunication and network equipment
providers.
In fiscal 2003, we introduced our first line of entry level X86 servers, the
Sun LX50, which provide high density scalable solutions for Solaris and the
Linux operating environments. This line is in addition to the Sun
Linux-based Cobalt Appliance Servers, which include the Sun Cobalt QubeTM
and the Sun Cobalt RaQTM series (4, 4i, 4r, XTR and 550), which have been
designed to run Internet-related applications including file serving and web
hosting, and support software applications such as electronic mail and
electronic commerce.
Workstations and Information Appliances. Our workstation products include
the Sun Blade 100 and Sun Blade 2000 workstations. Sun information
appliances include Sun RayTM 100 and Sun Ray 150 enterprise appliances.
Processor and Network Products
UltraSPARC s-Series processors power the high-end and midrange server
products from Sun, as well as, power desktops. These CPUs offer our highest
level of performance, unmatched scalability and leading-edge RAS.
UltraSPARC i-Series processors offer a higher level of integration on the
central processing unit enabling the price and performance design points
deployed in Sun’s workgroup servers, rack mount servers, and high
performance desktops.
UltraSPARC e-Series processors balance cost, power consumption and
performance enabling economical, 64-bit server and desktop solutions, while
maintaining binary compatibility with all SPARC® processors, past and
present.
Sun’s Network and Cryptographic portfolio includes solutions based on
technologies such as Ethernet, SSL (secure socket layer) and IPSec VPN
(virtual private network), enabling high speed, secure network solutions.
Network Storage
High-End Data Center Storage. In fiscal 2002, we signed an OEM agreement
with Hitachi Data Systems to distribute their high-end storage product with
our resource management and file management software as the Sun StorEdge
9900 series. Designed for extreme availability, performance, scalability,
connectivity, and manageability, Sun StorEdge 9900 series systems offer
lower total cost of ownership because of storage consolidation and
heterogeneous data sharing. These products provide a platform for direct
attach storage or storage area network (SAN) solutions. The latest additions
to the product family, Sun StorEdge 9980 and 9970 systems, incorporate our
highest levels of performance and capacity, along with a functional blade
architecture.
Midrange Storage. We offer a wide range of flexible, scalable storage
systems that scale from the midrange to the data center, supporting
high-performance computing and enterprise SAN implementations, as well as
storage virtualization technology. In fiscal 2002, we introduced the
StorEdge 6900 series and 3900 series storage systems. For midrange storage
consolidation, Sun StorEdge 6900 series systems have built-in virtualization
for management of open-SAN storage pools. The Sun StorEdge 3900 series
delivers exceptional performance and high availability for clustered
environments and focused applications, such as high-performance computing
and decision support systems. In addition, we offer the Sun StorEdge T3 and
Sun StorEdge A5200 arrays for the enterprise.
Workgroup Storage. Sun StorEdge products for workgroup applications offer a
flexible, compact, cost-effective approach for growing storage demands.
Their building-block architecture is designed to allow users to expand and
customize as needed, for increased return on investment. The Sun StorEdge T3
array for the workgroup combines advanced RAID technology with
industry-standard fiber-channel technology in a scalable package. In
addition to the T3 array, we offer the Sun StorEdge D2 and Sun StorEdge
A1000/ D1000 arrays, which offer performance and flexibility at low cost for
a variety of environments.
Tape Backup and Restore. Our tape automation products provide the
flexibility, scalable capacity, and high performance to meet the full range
of needs from the desktop to the data center. Sun offers tape autoloaders,
small-footprint libraries, and large-capacity, fast-access tape backup and
restore solutions for mission-critical data centers. The complete family of
Sun StorEdge tape libraries has been designed using leading robotics
technology.
Storage Software. As an integral part of our complete storage solutions, we
have implemented Storage ONE, a storage management strategy to provide an
open, integrated, and automated storage management family. Built on Sun ONE,
Storage ONE is based on industry standards and allows customers to choose
best-of-class management components to provide automation and service-level
management capabilities. Current Storage ONE software products include:
• Sun StorEdge Availability Suite software provides local and remote data
replication services that are designed to reduce planned and unplanned
disruptions and provide rapid recovery from disasters.
• Sun StorEdge Performance Suite (Sun StorEdge QFS) software provides a
shared file-system service with quick data access for high-performance,
data-intensive environments with very large volumes.
• Sun StorEdge Resource Management Suite software provides central
monitoring, reporting, and analysis for proactive capacity management, cost
charge-back, and strategic planning.
• Sun StorEdge Utilization Suite (Sun StorEdge SAM-FS) software provides
fully integrated backup, archiving, remote copy, and volume management
software to improve storage utilization and IT operational efficiencies.
SAN Solutions. The Sun StorEdge Open SAN Architecture provides a
comprehensive set of products and services to help ease storage area network
management and to allow the consolidation of storage resources on
the network for better, more cost-effective management of data growth. New
products introduced in fiscal 2002 include, the Sun StorEdge Network 2 Gb FC
Switch-16, the Sun StorEdge 2 Gb PCI Fiber Channel Network Host Bus Adapter
(HBA), as well as, Sun StorEdge Traffic Manager software and Sun StorEdge
Diagnostic Expert software.
Software
Sun ONE Platform:
Solaris Operating Environment. The Solaris OE product line includes desktop,
intranet, Internet Service Provider (ISP) and enterprise operating
environments for SPARC and Intel platforms. The Solaris Operating
Environment is a high performance, highly reliable, scalable and secure
operating environment that is easy to install and use, is optimized for the
Java platform and supports more than 12,000 applications. The Solaris
Operating Environment is optimized for enterprise computing, Internet and
intranet business requirements, powerful databases and high performance
technical computing environments.
In fiscal 2002, we introduced the Solaris 9 Operating Environment (Solaris 9
OE). The Solaris 9 OE creates a services platform by combining traditional
operating systems functionality, application services, and identity
management (management of user identities over the Internet or complex
corporate networks, so that users can use a single sign-on to be
authenticated and authorized to access certain files). It also delivers the
security, manageability and performance to assist IT professionals in
increasing service levels and decreasing costs and risks.
The Solaris 9 OE features the integration of the new J2EETM 1.3 software
compliant Sun ONE Application Server 7, Platform Edition with a single
server development and deployment license for use on Sun systems. The
Application Server includes the high performance http engine and web
infrastructure from the Sun ONE Web Server and the Sun ONE Message Queue. It
also integrates the Sun ONE Directory Server, an industry-leading foundation
for open, scalable identity management. The integration of these Sun ONE
middleware elements into the Solaris 9 OE makes it easier to build and
deploy application and web services based on Java, XML and SOAP
technologies, while helping customers to save on acquisition, integration,
testing, support, and management costs.
We also provide software solutions that focus on network management and
network security that complement our server and storage product offerings.
In addition, we provide Solaris Operating Environment and Java
technology-based tools for software developers who create high performance
applications for enterprises, telecommunications and the Internet.
Java Technology. Our Java platform is one of the first widely accepted
application environments to allow development of application software
independent of the underlying operating system or microprocessor. Sun
expanded the definition and availability of the Java platform and extended
it to small devices including mobile phones, smart cards, digital set top
boxes, and residential gateways with the Java 2 Platform, Micro Edition
(J2METM platform), Java CardTM, and Java 2 Platform, Enterprise Edition
(J2EE) technologies. These Java platforms address very different markets yet
share a common core architecture. These platforms complement our Java 2
Platform, Standard Edition (J2SETM) technology, which is used on personal
computers and workstation clients. The Java 2 Software Development Kit
enables developers to create and run both applets (miniature applications
written in the Java programming language) that run inside a web browser, as
well as applications that run outside a browser.
JiniTM Network Technology. JiniTM network technology is an open architecture
that enables developers to create network-centric services, whether
implemented in hardware or software, that are highly adaptive to change.
Jini technology can be used to build adaptive networks that are scalable,
flexible and can evolve as typically required in dynamic computing
environments. There are two Jini network technology offerings: the Jini
Starter Kit and the Jini Technology Core Platform Compatibility Kit.
StarOfficeTM Productivity Suite. StarOfficeTM is an office productivity
suite which runs on most major operating environments and platforms
including the Solaris Operating Environment, Microsoft Windows 95/98/ NT,
Linux, OS/2, and Java platform. It has a fully integrated set of
applications which provide word processing, spreadsheet, graphic
design, presentations, database access, HTML editor, mail/news reader, event
planner, and formula editor tools. In fiscal 2002, we launched our
StarOffice 6.0 software, the full-featured office productivity suite that
provides customers with an economical alternative to proprietary office
productivity suites that are expensive and have restrictive licensing
policies.
Sun
ONE Developer Tools. We develop and market software development tools
designed to aid in application development and integration. The Sun ONE
Developer Platform provides a desktop-to-mainframe development and test
environment that spans portal, identity, application and integration
functionality. Sun ONE development environments for programming in C, C++,
and Java programming languages help developers to be more productive in
creating fast, reliable, and scalable applications.
Sun ONE Middleware (formerly iPlanetTM software). The Sun ONE middleware
products include Sun ONE Directory Server, Sun ONE Identity Server, Sun ONE
Meta-Directory Server, Sun ONE Integration Server, EAI Edition, Sun ONE
Portal Server, Sun ONE Web Server, Sun ONE Application Server, as well as
Sun ONE Calendar Server, Sun ONE Messaging Server and various other
applications, all of which enable enterprises to leverage their information
and applications into services offered on intranets and the Internet. Sun
ONE middleware products support the Solaris Operating Environment, Windows
NT, HP-UX, AIX and Linux operating systems.
SERVICES
Our Sun Services team (formerly Enterprise Services) provides expertise in
network computing through a broad range of global services, including
support services (systems support for hardware and software), professional
services (IT consulting, systems integration and system/network management),
and educational services (education consulting, skills migration and
training). Sun assists both technical and commercial customers, supporting
more than 1.6 million systems in more than 100 countries, training more than
400,000 students annually, and providing consulting, integration and
operations assistance to IT organizations worldwide.
Support Services
The SunSpectrumSM support services product offerings allow customers the
power and flexibility to customize their support services contracts.
Customers can choose from four levels of support that range from
mission-critical to self-support. This service is sold separately or
packaged with hardware, software and peripherals in a single price support
service. Each contract type is specifically designed to provide our
customers with high availability and continuous operation. We have invested
resources in the field for direct service delivery. Higher levels of field
resources are important to the overall investments being made in mission
critical support capability. Our direct services are complemented by
third-party service providers who primarily deliver hardware support
services. Software support continues to be primarily delivered by our
software support engineers. Third-party service providers provide additional
support to important field resources (such as parts inventories and staff)
to meet the service requirements of our installed base. Investments by these
third-party service providers help us expand geographic coverage without
additional fixed cost investment on our part.
We offer a variety of warranties for parts and labor on hardware products,
ranging from one year to five years from date of sale, and a limited
warranty on software, generally for 90 days from date of sale. We service
products during the warranty period and provide contract service after the
initial product warranty has expired. Post-warranty and warranty upgrade
support services are primarily offered through the SunSpectrum service.
Warranty and post-warranty services are provided through approximately 50
solution centers worldwide.
Professional Services
Sun Professional Services provides a suite of technical consulting and
systems integration services to help customers plan, implement, and manage
complex distributed network computing environments. Our professional
services team specializes in providing customers with advanced systems,
storage, and network architecture design consulting, platform integration,
enterprise systems management and operation, and advanced Sun ONE and Java
software integration. We provide the people, processes and technology and we
partner with best of breed third-party systems integrators, to deliver
single point-of-contact solutions tailored to meet customer needs. Our
technical and project management experts help design IT architectures and
plan migrations from legacy systems to network computing or help customers
upgrade existing network computing environments.
To implement solutions, our integration experts help customers develop and
deploy distributed computing environments for new applications, with an
emphasis on solutions built on the Sun ONE platform and Java technology. To
keep customer computing environments operating at peak performance,
operations experts help customers manage the complexity of heterogeneous
systems and networks. The Sun Professional Services team also delivers
highly technical assistance to customers in critical areas such as network
security and identity management, wireless network-based systems, and
storage area networks.
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