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Symantec Corp.
- Security Software - Category Directory
(408)
517-8000
20330
Stevens Creek Boulevard
Cupertino, CA 95014
www.symantec.com
Sales
$1.9
billion
Business Description
Symantec is the global leader in information security providing a broad
range of software, appliances and services designed to help individuals,
small and mid-sized businesses, and large enterprises secure and manage
their IT infrastructure. Symantec’s Norton brand of products is the
worldwide leader in consumer security and problem-solving solutions. Founded
in 1982, we have offices in 38 countries worldwide. We currently view
our business in five operating segments: Consumer Products, Enterprise
Security, Enterprise Administration, Services and Other.
Consumer Products (includes small businesses)
Our Consumer Products segment focuses on delivering our Internet security
and problem-solving products to individual users, home offices and small
businesses. Symantec’s Norton brand of consumer security products is a
market leader in desktop protection, with integrated products that work
seamlessly to protect customers’ computers from virus outbreaks or malicious
hacker attacks. Most of the products that we are currently marketing or
developing feature LiveUpdate™. This feature enables users to easily
download security updates including virus definitions, firewall rules, URL
databases and uninstall scripts. Our consumer products run primarily on
Windows® and Macintosh® operating systems. Our Consumer Products segment
represented 47%, 41% and 35% of net revenues during fiscal 2004, 2003 and
2002, respectively. Product offerings in the Consumer Products segment
include Norton AntiVirus™, Norton Internet Security™ and Norton SystemWorks™.
Enterprise Security
Our Enterprise Security segment provides best-of-breed security solutions
for all tiers of a network: at the gateways between the network and the
outside world, at the servers that act as the network’s vital organs, and at
end-user devices including desktop PCs, laptops and handhelds. Our
comprehensive solutions include virus protection and content filtering,
firewall and virtual private networking, or VPN, intrusion prevention, and
security management. In addition, we have expanded our technology offerings
to include integrated solutions at the gateway and client levels, which
combine several of our individual technology solutions, and early warning
solutions. At the gateway level, our products run on Windows NT ®, Solaris®,
and Linux® platforms. Our products at the server level operate on Windows
NT, UNIX, Linux and other key server platforms. At the client level, our
products run on the Windows platform. Our Enterprise Security segment
represented 39%, 42% and 42% of net revenues during fiscal 2004, 2003, and
2002, respectively.
Antivirus
Our virus protection and content filtering technologies provide protection
at the gateway, server, and client tiers against known and unknown threats.
Users of our virus protection and filtering products are able to take action
to protect their enterprise from risks associated with using Internet
resources. This includes scanning or monitoring data that enters, leaves or
travels inside the organization, as well as detecting and eliminating
malicious code that may be introduced into a company’s network. Products and
services providing protection from virus attacks represent the most
well-known and largest market component of the enterprise security area.
Product offerings include Symantec AntiVirus™ and Symantec AntiVirus™ Scan
Engine.
Integrated Solutions
An integrated solution combines multiple security technologies with
management, customer service and support, and advance research. Integrated
solutions are designed to work together as a unified system, providing
better overall protection, quicker response and more efficient management.
Product offerings include Symantec™ Gateway Security and Symantec™ Client
Security.
Firewalls
Firewalls provide protection against unwanted intrusion while enabling the
flow of approved traffic. VPN solutions are designed to enable employees and
business partners to remotely access an enterprise network in a secure, cost
effective manner. We offer firewall and VPN solutions that protect
throughout the network, including at Internet gateways, gateways to
sensitive internal networks and at client devices. Product offerings include
Symantec™ Enterprise Firewall with VPN, Symantec™ Firewall/VPN Appliance,
and Symantec™ Clientless VPN Appliance.
Management
At the gateway and server level, our policy compliance management solutions
help customers define, manage, and enforce policies from a central location
as well as probe for network vulnerabilities and suggest remedies to
proactively reduce business risk. The initial step to reduce corporate risk
is to effectively measure compliance to a business’ security policy and
detect vulnerabilities where critical information resides.
Symantec security management products provide a comprehensive solution
allowing for the consolidation of security events, the containment of
security threats and the centralization of security policy enforcement.
These products are built on an open, interoperable framework that enables us
to work together with third party solutions to provide secure, manageable,
and scalable enterprise security. Product offerings include Symantec
Enterprise Security Manager™, Symantec™ Event Manager and Symantec™ Incident
Manager.
Early Warning Solutions
Symantec’s early warning solutions provide organizations with customized and
comprehensive notifications of cyber attacks worldwide, with countermeasures
to prevent attacks before they occur, enabling them to mitigate risk and
manage threats. These solutions are supported by Symantec™ Security
Response, our Internet security research and support organization. Product
offerings include Symantec DeepSight™ Alert Services and Symantec DeepSight™
Threat Management System.
Intrusion Detection
Organizations must protect information from unwanted users and hackers and
control access to information to maintain business integrity. At the gateway
and server level, our intrusion detection products monitor systems for
patterns of misuse and abuse and can warn organizations before systems are
misused or information is stolen. Product offerings include Symantec ManHunt™,
Symantec Intruder Alert™ and Symantec™ Decoy Server.
Enterprise Administration
Our Enterprise Administration segment offers open and modular products and
services that enable companies to effectively and efficiently manage their
IT infrastructures. Our solutions are used to optimize the security and
availability of our customers’ information, while reducing operational
costs, increasing IT quality of service, reducing complexity, and enhancing
our customers’ ability to rapidly respond to constant business and
technological change. This is typically accomplished by transforming
existing manual IT processes into automated and unattended operations that
can be performed on multiple systems simultaneously across the enterprise,
in a dynamic and adaptive manner.
Our solutions allow customers to manage virtually any function at any point
in the lifecycle of their computing systems and devices, from network
auto-discovery and IT asset management, to operating system provisioning and
application deployment, ongoing security updates and configuration
management, rapid backup and disaster recovery, de-provisioning, and Help
Desk remote control. Our Enterprise Administration segment represented 12%,
15% and 21% of net revenues during fiscal 2004, 2003 and 2002, respectively.
Product offerings include Symantec Ghost™ Enterprise Edition, pcAnywhere™,
the ON iCommand™ product family, V2i Protector™, PartitionMagic™ Pro,
VolumeManager™, ServerMagic™ for NetWare® and OEM Factory Solutions.
Services
Our Services segment provides information security solutions that
incorporate advanced technology, security best practices and expertise and
global resources to help enable e-business success. Through its
comprehensive offerings, our Services segment delivers holistic security
assessments, planning and implementation, proactive solutions for security
management and response and knowledge transfer to develop internal security
skills. Our Services segment represented 2%, 2% and 1% of net revenues
during fiscal 2004, 2003 and 2002, respectively. Services offerings include
Symantec™ Managed Security Services, Symantec™ Consulting Services and
Symantec™ Education Services.
Other
Our Other segment is comprised of sunset products, products nearing the end
of their life cycle.
Sales, Marketing and Customers
In addition to our direct sales force, we license our enterprise and
consumer products through our distributor, corporate reseller, value-added
reseller and system integrator channels.
We sell our consumer products to individuals and small offices/home offices
around the world through a multi-tiered distribution network. Our products
are available to customers through channels that include: distributors,
retailers, direct marketers, Internet-based resellers, original equipment
manufacturers, educational institutions and Internet service providers. We
also sell some of our products and product upgrades through direct
mail/e-mail and over the Internet, in conjunction with channel partners.
We maintain distribution relationships with major independent distributors.
Our indirect sales force works closely with our major distributor and
reseller accounts to manage the flow of orders, inventory levels and sales
to customers. We also work closely with them to execute channel marketing
promotions and other cooperative marketing activities.
Our agreements with distributors are generally nonexclusive and may be
terminated by either party at any time without cause. These distributors are
not within our control and are not obligated to purchase products from us.
They also distribute other vendors’ product lines.
Symantec Security Response
Symantec Security Response is a team of dedicated intrusion experts,
security engineers, virus hunters and global technical support teams that
work in tandem to provide extensive coverage for enterprises and consumers.
Symantec Security Response provides customers with comprehensive, global,
24x7 Internet security expertise to guard against today’s blended Internet
threats, which are threats that are multi-faceted in their operating methods
and effects.
Symantec Security Response addresses blended threats by providing a thorough
analysis of Internet security threats, evaluating how threats work together,
then offering recommendations on protection. This allows us to respond to
complex security threats in a more holistic, preventive manner. A Symantec
Security Response analysis can show how multiple threats work together, how
this could impact a customer, and how to protect against these threats.
Symantec Security Response delivers knowledgeable, proactive security
protection through product security policies and best practice guidelines
that can be updated and distributed through automated processes.
Additionally, Symantec Security Response provides rapid reactive security
protection through its incident response program, including emergency
security signatures and policies, as well as outbound communications such as
alerting services.
Symantec Security Response not only provides time-sensitive security
advisories using web updates, but also provides alerting services, technical
support and media alerts. Symantec Security Response is committed to
educating the general public about key security threats and trends through
published white papers and speaking engagements worldwide.
Research Centers
The research centers for Symantec Security Response are focused on
collecting and analyzing the latest malware threats, from network security
threats and vulnerabilities to viruses and worms. When a new threat or
vulnerability is discovered, Symantec Security Response experts provide
rapid emergency response, focusing on communication with customers and
delivery of security updates for our security products. Research centers are
located around the world, including the United States, Asia Pacific and
Europe.
To ensure that customers are utilizing the most recent technologies
available for addressing security issues, Symantec Security Response experts
leverage our sophisticated back-end product architecture. This architecture
allows users to receive the latest security updates—including intrusion
detection signatures and virus definitions—automatically in the event of a
new security threat or outbreak. LiveUpdate technology simplifies and speeds
the process of receiving and implementing security updates for our security
product offerings at the server, gateway and desktop levels.
Technical Support
With more than 300 experts in Internet security, desktop and network
management, our global technical support team is available around the clock.
Our technical support experts provide customers with information on product
implementation and usage, as well as countermeasures and identification
tools for new threats.
We maintain centralized support facilities throughout the world to drive
rapid response to complex queries. Support is available in multiple
languages, including Dutch, English, French, German, Italian, Japanese,
Korean, Mandarin, Portuguese and Spanish.
Enterprise Security Support
Our enterprise security support program offers annual support contracts to
enterprise customers worldwide. Our standard annual support contracts
provide 1) unlimited hot-line service delivered by telephone, fax, e-mail
and over the Internet; 2) immediate patches for severe problems; 3) periodic
software updates; 4) access to our technical knowledge base and FAQ
facility; and 5) an invitation to the annual user group meeting. Inclusive
in these standard annual support contracts are virus definitions and
intrusion detection signatures created by Symantec Security Response.
Customers may augment their standard annual support contract with services
such as 24x7 telephone and web support, advanced alerting services,
additional designated callers (contacts) and additional language support, as
well as a Technical Account Manager, assigned to work closely with an
organization and act as a focal point for all issues.
Consumer Product Support
Our consumer product support program provides free self-help online services
to all consumer customers worldwide, as well as free e-mail support. A team
of product experts, editors and language translators are dedicated to
maintaining the robustness of the online knowledge base. Generally,
telephone product support is provided for a fee. For customers that
subscribe to them, the latest virus definitions and application bug fixes
and/or patches for most of our currently marketed and developed products are
downloaded automatically through LiveUpdate, created by Symantec Security
Response.
We revise these fee-based support programs from time to time as customer
requirements change and as market trends dictate. These programs may vary
slightly by region.
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