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Vignette Corp. - Content Management Systems, Software & Solutions Company
(512)
741-4300
1301
South MoPac Expressway
Austin, Texas 78746
www.vignette.com
Sales
$158
million
Business Description
Vignette was founded in 1995 and for the first several years of our
existence, we focused exclusively on the market for managing and delivering
content management software via the Web. As companies began to adopt the Web
as a channel for business communication, the technical requirements and
complexities of managing and delivering information via the Web grew.
Companies began to focus on understanding the usefulness of specific pieces
of information, or content, to customers in the context of Web-based
applications. In addition, they began to integrate their other existing
sources of content into these Web-based applications to create
information-rich Web sites.
The Web evolved as an important tool for helping companies run their
businesses more efficiently, and we responded by aligning our business
strategy and product development efforts with this trend. In February of
2000, we acquired DataSage, Inc., a leading provider of Web-based analytics
and personalization software and in July 2000, we acquired OnDisplay, Inc.,
a leading provider of software for integrating business information and
applications within an enterprise. The combination of our Web content
management technology with the integration technology from the OnDisplay,
Inc. acquisition and the analytics technology from the Datasage, Inc.
acquisition enabled us to offer an industry-leading suite of technology,
introduced in September 2001 as Vignette V6, for optimizing the management
and use of Web content across an organization to deliver powerful Web-based
applications.
The downturn in IT spending, generally, and the precipitous decline in
spending for enterprise software, specifically, had a severe impact on our
business from 2001 to 2003. Customers and prospects reduced their focus on
broad Web-based initiatives and, as a result, our revenue declined
dramatically. In the latter part of 2003, we began to see some stabilization
in our served markets and we believe that the interest in delivering
critical business information via the Web is increasing. Companies are once
again focused on the opportunity to drive business efficiency though the use
of the Web as a channel for business communication. In addition, companies
are expanding their focus from managing Web content to contemplate the
capture, management, sharing and delivery of all types of enterprise content
including documents, records, audio, video, email and other forms of
information. Giga Research forecasts that this Enterprise Content Management
(ECM) market will grow at a 22% compounded annual rate to more than $3.3
billion in 2006.
In the past 15 months, we have significantly broadened our product offerings
through internal development and acquisitions to better address the
opportunity to capture, manage, share and deliver enterprise information. In
December of 2002, we introduced Vignette V7, the latest iteration of our
flagship Web content management product. Also in December of 2002, we
acquired Epicentric, Inc., a leading provider of business portals for
delivering information via the Web. In December 2003, we acquired Intraspect
Software, Inc., a leading provider of collaboration software for allowing
information-sharing and in March 2004, we acquired Tower Technology Pty
Limited, a leading provider of enterprise document and records management
solutions. We have strengthened our product portfolio and now offer what we
believe is the leading suite of ECM solutions. We deliver these solutions
with the added benefit of platform independence and full support of the
J2EE™ standards.
Overview
We believe we are uniquely positioned to provide Web applications that help
companies drive revenue growth, cost reductions, increased employee
productivity and improved customer satisfaction. Our portal, integration,
content, analysis, process and collaboration technologies give organizations
the capability to provide a simple, personalized experience anytime,
anywhere; integrate systems and information from inside and outside the
organization; manage the lifecycle of enterprise information; and
collaborate by supporting ad-hoc and business process-based information
sharing. Together, our products and expertise help companies to harness the
power of their information and the Web to deliver measurable improvements in
business efficiency.
Our portal helps organizations build, manage and deliver integrated
composite applications and deliver personalized experiences to any
touch-point. Our integration capability allows organizations to integrate
content and processes from any source or enterprise application as well as
deploy applications using configurable modules. Content capabilities can
capture and manage enterprise content from creation to retirement and manage
how information is stored and delivered in the context of how it will be
consumed. Collaboration capabilities provide a complete online environment
for distributed networks while maintaining a group memory of intellectual
property and work products. Our process capabilities automatically process
information and content through business workflows. In addition,
organizations can evaluate and review the use of content, information and
the portal with our analysis capabilities.
To meet the information technology needs of organizations of all sizes, our
capabilities were developed using open standards. Our capabilities
accelerate the time for organizations to recognize value by reaching new
markets, growing revenue from anticipating or responding quickly to market
demands, and delivering applications faster using comprehensive application
services. Our capabilities are adaptable, allowing organizations to
configure the business solutions to meet the unique requirements of each
organization as well as use the products individually with partner solutions
or as an integrated suite. Our commitment to open standards allows
organizations to realize more value from their current infrastructure and
application investments, as well as reduce costs and increase agility using
technology standards while leveraging cross-platform support. Our
capabilities are scalable, allowing organizations to begin with simple
projects and grow to enterprise-wide deployments and to meet the needs of
the most demanding audiences. These software advantages, combined with our
capabilities and expertise, help organizations realize measurable efficiency
results.
Our products and capabilities are supported by our professional services
organization, Vignette Professional Services™ (“VPS™”). VPS™ offers
pre-packaged and custom services, along with documented best practices, to
help organizations define their online business objectives and deploy their
content management, portal, process, collaboration, integration and analysis
applications. Our education, consulting and customer care teams give
customers the benefit of our experience gained from thousands of customer
implementations. We partner with a number of leading system integrators such
as Accenture, EDS, Bearing Point, and Deloitte Consulting to implement our
software for their clients. In many cases, we work in blended teams to
jointly implement solutions. To ensure that we provide support to our
customers on their chosen platform and infrastructure, we have long-standing
relationships with key technology providers such as BEA Systems, IBM and Sun
Microsystems.
Products
Our portal, integration, content management, document and records
management, collaboration, process and analysis services enable
organizations to rapidly build, manage and deploy applications. We support
an enterprise services foundation, allowing organizations to manage current
and future growth demands and strategies to reflect the real-time enterprise
for their customers, suppliers, partners and employees. Our solutions help
our customers:
• Quickly deploy an integrated solution from a single vendor to increase
return on investment;
• Deliver the unique ability to use and manage information where it is
currently stored, regardless of format and repository;
• Unify the management of applications, information and processes across the
enterprise through integration with current business applications; and
• Lower the cost of ownership by leveraging implemented infrastructures and
accepted market standards.
We help organizations to combine a comprehensive understanding of content
assets across the business, and their value, with Web applications that
actively manage the information they have throughout their organization, and
deliver the right information and processes to the right person at the right
time, regardless of its source.
We have continued to provide an integrated enterprise services foundation to
create and manage information, business processes, portals and applications.
Vignette Content Management and Vignette Application Portal form the core of
our product family, and afford users the ability to manage information and
interaction in an integrated fashion. Our products also deliver a set of new
market defining technologies that our customers can use to further expand
the flexibility and functionality of their implementation of our products.
To address the particular size and requirements of our customers, we deliver
our products in various suites: group, business and enterprise.
Additionally, we allow organizations the flexibility to purchase products
individually. The Vignette Enterprise Services Foundation is a framework
that describes our products covering six application services: portal,
integration, content, collaboration, process, and analysis. Organizations
may purchase products individually from these six service categories or
pre-bundled in suites to meet their specific needs. Following is a listing
of our products.
Vignette Portal Services - Powerful portal applications provide both a
highly functional portal framework and a business user-friendly development
environment for assembling portlets.
• Vignette Application Portal is an adaptable, scalable, open-portal
solution that enables organizations to rapidly build and deliver highly
customizable applications for their real-time enterprise across diverse
business communities such as employees, partners and customers. We also
offer a variety of additional specialized products to enhance our
application portal.
• Vignette Application Builder enables quick creation, assembly and
customization of applications, empowering organizations to respond rapidly
to changing business needs. Wizard-based interfaces accelerate the
development and deployment of a wide range of critical applications that
automatically integrate into the customer’s collaborative portal
environment.
Vignette Integration Services - Rich integration capabilities provide unique
capabilities to connect a broad range of unstructured, semi-structured and
structured data (including transactional) sources.
• Vignette Business Integration Studio is a graphical application
integration environment for collecting and integrating content and
applications from a wide selection of sources with minimal coding. Vignette
Business Integration Studio allows users to readily and dynamically map
content from disparate schemas, remote repositories and applications to an
aggregated destination. We offer over fifty pre-built application and
technology adapters that can be used by Vignette Business Integration Studio
to integrate with enterprise, desktop, database and proprietary content
sources existing throughout an enterprise.
• Vignette Technology Adapters are plug-ins to Vignette Business Integration
Studio that provide prepackaged integration capabilities to common
technology applications that already exist in an enterprise.
Vignette Content Services - Robust content management services including
library services, content type modeling, workflow, taxonomy, and search.
Document and records management solutions are also available to expand the
ability to capture, manage, utilize, retain and dispose of an organization’s
enterprise content. In addition, imaging and transactional “Web capture”
functionality can effectively promote transitioning paper-based processes to
digital processes, streamlining high-volume transaction processes and
facilitating the centralized capture, storage and archival of an
organization’s business content. This solution also effectively delivers
risk and compliance management processes upon the breadth of an
organization’s business content, documents, transactions, images, e-mails,
rich media and Web transactions.
• Vignette Content Management manages content, sites, content types and
objects and the deployment and delivery of content. It also functions as a
task inbox and workflow manager and includes a roles-based management
console and essential library services. The Vignette Command Center, the
core of Vignette Content Management, is an intuitive and configurable
roles-based management console that enables business and technical users to
manage virtually all of their content management objectives through one
interface. Once integrated with business processes, users can share
knowledge and collaborate on virtually any tasks, using e-mail, desktop
applications and Web-based workspaces. We also offer a variety of additional
specialized products to enhance Vignette Content Management.
• Vignette Taxonomy and Advanced Search organizes and classifies enterprise
content using a rich, multi-dimensional taxonomy. It supports XML taxonomy
schemas for importing existing custom-created taxonomies and allows the use
of taxonomies provided by third parties or the creation of new taxonomies.
• Vignette Content Management SDK provides a complete set of APIs,
documentation and best practices library that enables developers to extend
Vignette Content Management. With the Vignette Content Management SDK,
developers can extend application capabilities such as Vignette Content
Management’s core library services, knowledge management, classification,
virtual repository capabilities, workflow and more to meet the unique needs
of the enterprise.
• Vignette Command Center SDK provides a complete set of API’s,
documentation and a best practices library that enables developers to extend
the Vignette Command Center. With Vignette Command Center SDK, developers
can modify the look and feel of the Vignette Command Center interface,
customize menu options and capabilities or configure the Vignette Command
Center to manage third party or custom enterprise applications.
• Vignette Integrated Document Management™ is an integrated document
management, archive and retrieval solution addressing document capture,
production imaging supporting forms OCR/ICR, high performance image viewing,
printing, and storage management; business process automation and workflow
supporting case management, BPM and Web services; output report management
for capturing, mining, linking, distribution, and statement presentment; and
COLD storage and records management supporting electronic and physical
records, retention management, e-mail archiving and regulatory compliance.
• Vignette Records and Document Server™ is an enterprise document and
records management solution facilitating risk and compliance management
supporting metadata search, QBE, indexed full text search, checkin/out and
ACL security.
• WebCapture™ is a secure Web transaction capture and playback risk
management solution recording transactions on a customer’s site and visited
Web sites.
Vignette Collaboration Services – Through our acquisition of Intraspect in
December 2003, we acquired rich collaboration capabilities that enhanced our
capability of sharing knowledge for teams using workspaces. Our
collaboration services also provide interaction management.
• Vignette Project Delivery provides online workspaces where extended
project teams can work together to better serve and collaborate with key
project teams. This solution offers out-of–the-box templates for
collaboration and can capture project assets, expertise and best practices.
Using Vignette Project Delivery can help organizations increase their speed
and repeatability of their projects and can help improve the productivity of
internal teams.
• Vignette Strategic Account Management is an enterprise solution for
business users to create account workspaces and allows account teams to
better serve key accounts by effectively capturing, sharing, and searching
account-related information and knowledge. This allows organizations to
reduce the account team communication cycles and captures valuable account
communication, allowing organizations to improve customer satisfaction,
productivity of internal teamwork while reducing the costs of account
management.
• Vignette Business Workspaces is an enterprise solution for business-users
to create workspaces, where teams can share, capture and search information.
Vignette Business Workspaces provides secure online workspaces where
extended business teams can work together more effectively. This helps
organizations to reduce the risk of knowledge being lost and improves
business relationships.
• Vignette Dialog delivers highly personalized content to the intended
recipients at the designated time through online and offline touch points. A
simple, graphical environment allows business users to create planned,
multi-step conversations that can be triggered by virtually any type of
event, including Web site registration, completion of a purchase, event
attendance or a customer service call.
• Vignette Messenger allows business users to easily create, manage, launch
and analyze e-mail marketing campaigns. The wizard-based user interface
provides all of the tools necessary for non-technical users to properly
execute targeted e-mail campaigns to the appropriate audience with the
appropriate content.
Vignette Process Services - Powerful standards-based process workflow engine
and graphical process modeler for building and deploying business processes
across the enterprise application infrastructure.
• Vignette Process Workflow Modeler provides an intuitive graphical
environment for non-technical users to model workflows and other business
processes through Microsoft Visio, a well-known business user application.
The Vignette Process Workflow Modeler is capable of handling complex tasks
such as conditional branching, sub-workflows, looping and parallel routing,
while also supporting advanced capabilities such as flexible payloads,
dynamic resource assignment and the invocation of external systems and
business processes.
Vignette Analysis Services - In-depth metrics and reporting based on Web
logs, content delivery logs and process performance logs that drive return
on investment through the analysis of content usage, Web site or application
performance, and process performance.
• Vignette Web Log Reporting provides robust site and operations reporting
metrics that are integrated with the Vignette Command Center. Vignette Web
Log Reporting provides integrated and prepackaged reports for measuring such
metrics as site analysis, page analysis, referral statistics, click-stream
and downloads.
• Vignette Analysis and Reporting measures the return on investment for Web
initiatives by monitoring and analyzing content interactions. With Vignette
Analysis and Reporting, business users can track interactions such as most
and least used content items, customer activity by each node in the
taxonomy, unregistered content items that receive the most “hits” by an
audience, the amount of activity on each presentation channel and top search
terms. We also offer a variety of additional specialized products to enhance
our analysis services products.
We have built an open and comprehensive platform and provide support for
major industry standard platforms, including both Java 2 Platform-Enterprise
Edition (J2EE™) and Microsoft .NET. Our applications support various
combinations of operating systems, directory servers, Web servers,
application servers and databases. We refer to this combination of operating
systems, directory servers, Web servers, application servers and databases
as our supported platform matrix. A representative, but not exhaustive, list
of supported platforms includes Sun Solaris, IBM AIX and Microsoft Windows
2000 operating systems, IBM and SunOne Directory Servers, Microsoft and IBM
Web servers, IBM WebSphere and BEA WebLogic application servers and Oracle,
IBM DB2 and Microsoft SQLServer databases. Representative presentation layer
support includes Vignette Application Portal’s own portal framework as well
as JavaServer Pages (JSP), ActiveServer Pages (ASP) and XML with stylesheets.
Our open architecture permits easy integration and use of third-party
development environments, layout and design tools, authoring tools and
systems management environments.
Services
We provide services to help define online business objectives and to develop
and deliver content, portal, process, collaboration, integration and
analysis applications. Our consulting, education and customer care services
are based on best practices, methodologies and tools developed from
experience. Our services are designed to reduce time to deployment, mitigate
risk and achieve greater return on our customers’ software investment.
Vignette Professional Services (VPS™) offers consulting and education
services to help customers identify their strategic application objectives,
design content, portal, process, collaboration, integration and analysis
applications and deliver solutions using our products. Our services center
on the Vignette Solution Methodology. This established framework allows
customers and partners to leverage best practices to plan, build and
maintain content, portal, process, collaboration, integration and analysis
solutions. VPS™ provides services that are tailored to the individual
customer through either “Velocity Services,” a set of packaged service
offerings, or customized services. VPS™ also partners with consulting
partners to provide best of class services needed to create Web applications
designed to meet customers’ business objectives. We generally sell our
services under time-and-materials agreements.
Our Customer Care, Maintenance and Support Services organizations are
committed to our customers’ on-going business success. Customer Care
services include a combination of account management and global technical
support offerings that are tailored to meet customers’ specific needs.
Vignette Global Support provides optional 24x7 access to skilled technical
engineers and flexible, easy-to-use telephone and Web resources that can
provide our customers with timely, effective assistance.
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