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Watchguard Technologies, Inc. - Security Software - Category Directory
(206)
521-8340
505
Fifth Avenue South, Suite 500
Seattle, WA 98104
www.watchguard.com
Sales
$80
million
Business Description
WatchGuard is a leading provider of Internet security solutions designed to
protect small- to medium-sized enterprises, or SMEs, that use the Internet
for e-commerce and secure communications. We provide SMEs worldwide with
integrated and expandable Internet security solutions employing
multi-layered defenses that protect against known and future threats in an
intelligent way backed by an intuitive user interface and the expert
guidance and support of our LiveSecurity Service. With the risk that threats
and attacks will compromise multiple access points in a corporate network,
an effective security solution now requires more layers of defense than just
firewalls for access control and virtual private networks, or VPNs, for
secure communications. A security solution that integrates multiple layers
of defense, however, must do so efficiently to preserve performance and
remain flexible enough to adapt to future threats and attacks in the
evolving security landscape.
Thousands of enterprises worldwide use our award-winning products and
services to meet these requirements. These products and services include our
integrated, expandable Firebox security solutions that offer firewall
protection and intrusion prevention technology for access control, virtual
private networking for secure communications, content and spam filtering,
anti-virus protection and vulnerability assessment services. We offer our
customers centralized point-and-click management that allows even the
non-security professional to effectively install, configure and monitor our
security products as well as the networking features required for more
complex network installations. In addition, our innovative
subscription-based LiveSecurity Service provides our customers with access
to expert guidance and support so they can protect their data and
communications in a continuously changing environment.
Our market spans the SME market, from smaller-sized companies, for which
ease-of-use is a primary requirement, to medium-sized companies, including
those with high-speed connections supporting VPNs between the corporate
headquarters and geographically dispersed branch offices, for which
performance, scalability and networking features are key requirements. Our
security solutions also give enterprises a security management choice. An
enterprise can manage its own Internet security with our product offerings
or outsource its security management to an Internet service provider, or
ISP, or other managed service provider implementing our managed security
solutions. For the service provider, our technology improves the economics
of managed security services through a scalable delivery platform that
enables the service provider to remotely configure and manage thousands of
customer sites quickly and easily.
We sell our Internet security solutions indirectly to end-users through a
network that includes thousands of distributors and resellers and we have
customers located in over 125 countries. We also sell directly and
indirectly to a number of service providers that implement our managed
security solution.
Products and Services
Our comprehensive security solutions include an integrated suite of security
and management software, an Internet security appliance and a dynamic
Internet-based service to keep security defenses current. These solutions
provide firewall protection and intrusion prevention technology for access
control, virtual private networking for secure communications, content and
spam filtering, anti-virus protection and vulnerability assessment services.
Enterprises may use our products to internally manage their Internet
security or elect to outsource security management to a service provider
implementing our managed security solution.
Security Appliances
By using our Firebox products, an enterprise can quickly and affordably
deploy comprehensive perimeter security protection and VPN capability across
its network, but still retain centralized control and administration.
In addition, our LiveSecurity Service enables enterprises to augment their
information technology staff with our security experts, which we believe
substantially reduces personnel costs. Our Firebox products (other than our
prior-generation Firebox III products) include an initial 90-day
subscription to our LiveSecurity Service. In addition, with the specific
options that are expected to be available in the first half of 2004,
customers will be able to upgrade their existing Firebox X appliance to any
higher model in the line or add ports to their Firebox X appliance simply by
applying a license key.
Security Appliance Management and Monitoring
We offer robust and intuitive management and monitoring of our comprehensive
Internet security appliances that reduce the complexity and difficulty of
successful implementation and provide for better visibility of the security
environment. Our management and monitoring tools include:
• WatchGuard System Manager. Our easy-to-use WatchGuard System Manager tool
serves as the operational headquarters for the Firebox X products. The
WatchGuard System Manager is designed to enable the end-user to quickly and
easily configure the Firebox X product, implement security policies and
monitor the status of installed network services.
• Global Policy Manager. Centrally located at a managed security service
provider’s network operations center, our Global Policy Manager for our
Firebox X and Firebox SOHO line of products provides security intelligence
and configuration for all customer sites under management. Global Policy
Manager allows the service provider to create and store various security
policy configurations for different customer groups or service plans.
• Logging, Notification and Monitoring. For the Firebox X and Firebox SOHO
products, the following tools are also available:
• Firebox Monitors: Integrated monitoring and reporting tools for the
Firebox X products provide real-time and historical data about network
traffic and allow customers to detect and interrupt suspicious activity.
• Logging and Notification: The Firebox X products support multiple levels
of logging and notification while the Firebox SOHO product supports a more
limited form of logging. Logs from multiple sites can be securely
distributed to a central location using 3DES encryption.
• HostWatch: HostWatch displays real-time monitoring of network usage mapped
to authenticated users and host computers. Color-coded connection types
(Allowed, Denied, Proxied or Masqueraded) between internal and external
hosts are identified by IP address, DNS name or user name.
• Historical Reporting: Our flexible HTML-based historical reporting tool
for the Firebox X products enables end-users to summarize network activity
through custom and standardized reporting options.
• VPN Manager. VPN Manager automates the creation of VPN tunnels between an
enterprise’s headquarters, branch offices and remote users utilizing Firebox
X and Firebox SOHO products, and is designed to dramatically reduce the
complexity of creating and managing multi-site VPNs. With VPN Manager, VPN
tunnels can be created with a revolutionary quick and simple point-and-click
user interface.
• Web Interface. For SOHO products the Web user interface provides a
platform-independent management tool for quick set-up, configuration and
status.
• Vcontroller. A comprehensive, cross-platform Firebox Vclass appliance
management console, the Vcontroller provides for the configuration of
firewall and VPN policies and provides access to all the enterprise-class
features of the Firebox Vclass appliance, such as:
• Firewall, network address translation and VPN policies;
• Quality of service, “virtual” LAN, or VLAN, server load balancing and
remote user policies;
• Real-time monitoring of traffic statistics;
• Configurable alarm and event notification; and
• Configurable logging.
• Central Policy Manager. Central Policy Manager, or CPM, is a powerful,
scalable network management platform designed to simplify large-scale
deployment, configuration and monitoring of firewall and VPN features for
Firebox Vclass appliances. CPM compiles network-wide security policies into
individual appliance policies, automatically taking into account the
relationship between different appliances. This allows CPM to effectively
and efficiently manage even hundreds of security appliances.
LiveSecurity Service
Our LiveSecurity Service is valuable for both SMEs and managed security
providers, and offers subscribers the following important services:
• Timely early-warning vulnerability alerts emailed directly to the
subscriber’s Inbox, so customers can stay ahead of attackers;
• Convenient, downloadable software updates providing not only hotfixes, but
also featuring enhancements, which allows subscriber defenses to keep pace
with hacker innovations;
• Expert instruction and training to help subscribers stay current, grow in
their security knowledge, and better respond to security issues; and
• Superior customer care that responds quickly to subscriber problems and
offers technical support and convenient online resources.
We currently offer standard and enhanced versions of our LiveSecurity
Service, each of which provides end-users with differing levels of
interactive technical support:
• Standard Technical Support Service, which includes:
• Access to a moderated online user forum;
• Technical support 12 hours a day, five days a week (based on the
customer’s local time);
• Target four-hour maximum response time for customer service; and
• Access to technical support team, limited to three to five incidents per
year (depending on the product).
• Gold Technical Support Service Upgrade, which includes:
• Access to a moderated online user forum;
• Technical support 24 hours a day, seven days a week;
• Target one-hour maximum response time for customer service; and
• Unlimited access to technical support team.
Other Products
We offer additional upgrades and options, including:
• Model upgrades to increase performance and feature attributes to that of
any higher model in the line (Firebox X)*;
• Port upgrades to activate three additional ports (Firebox X)*;
• Mobile-user VPN for telecommuting or traveling employees (all models);
• Vulnerability assessment powered by Qualys, Inc. to identify and correct
vulnerabilities before an attack is launched (all models);
• Desktop virus protection with McAfee Virus Scan ASaP for Microsoft Windows
98, NT and 2000 operating systems (all models);
• High Availability for security appliance failover protection (Firebox X
and Firebox Vclass);
• Web-Blocker content filtering to restrict Web site access (Firebox X and
Firebox SOHO);
• VPNForce Port secures wireless users’ connections with IPSec and routes
the wireless user traffic through secure branch office VPNs to an
enterprise’s trusted network (Firebox SOHO 6 Wireless);
• Dual ISP Port Upgrade failover protection (Firebox SOHO);
• SpamScreen to filter or identify email spam (Firebox X); and
• User limit upgrades (Firebox SOHO).
* Expected availability in the first half of 2004.
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Watchguard Technologies
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